ALI MUSTAJAB

• Deployed and supported Point of Sale (POS) hardware such as touch terminals, barcode scanners, receipt printers, cash drawers, and payment terminals.
• Installed, configured, and maintained ELV systems including POS terminals, self-service kiosks, CCTV, access control, and structured cabling.
• Configured and troubleshot POS systems from vendors like NCR Corporation, Diebold Nixdorf, and HP.
• Installed and commissioned self-service kiosks including touch displays, QR/barcode scanners, printers, and integrated payment modules.
• Performed network configuration and troubleshooting (TCP/IP, VLAN, DHCP) to ensure seamless POS and kiosk connectivity.
• Conducted site surveys and prepared installation, testing, and commissioning reports.
• Provided preventive and corrective maintenance support, ensuring high system uptime and SLA compliance.
• Diagnosed hardware failures and coordinated with vendors for warranty replacements and AMC support.

Terminated and tested structured cabling (Cat6/Fiber) and maintained rack and patch panel organization.

Ensured PCI compliance and adherence to IT security policies for payment systems.

• Provide first-level troubleshooting for POS and kiosk hardware, software, and connectivity issues, ensuring timely resolution or proper escalation.
• Assist store staff with login issues, password resets, application guidance, and basic device troubleshooting.
• Diagnose and resolve basic issues related to POS terminals, printers, scanners, cash drawers, and payment devices, including peripheral replacement when required.
• Verify POS application functionality, restart services when necessary, and escalate unresolved system or software issues to the appropriate team.
• Perform initial network diagnostics including LAN connectivity, IP configuration, and server/payment gateway reachability before escalating to the network team.
• Conduct routine system health checks to ensure POS and kiosk devices are operational, secure, and properly synchronized.
• Document findings and escalate complex or recurring issues to L2/L3 teams with complete troubleshooting details.
• Maintain accurate ticket updates, asset inventory records, and documentation of recurring incidents and resolutions.