Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
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Ali Osman

Ali Osman

Dubai

Summary

Experienced customer service specialist with over 3 years of proven success in delivering exceptional support and fostering strong client relationships. Proficient in resolving inquiries, mitigating issues, and exceeding expectations. Adept at multitasking, problem-solving, and utilizing CRM systems to ensure seamless customer experiences.

Overview

3
3
years of professional experience

Work History

Customer Relations Associate

Lmtd.
07.2023 - 04.2024
  • Acted as the primary point of contact for customers, addressing inquiries, providing information about products and services, and assisting with order placement and tracking.
  • Cultivated and maintained positive relationships with clients by understanding their needs, addressing concerns, and proactively seeking opportunities to enhance their experience with LMTD.
  • Investigated and resolved customer complaints and issues in a timely and efficient manner, collaborating with internal teams to ensure satisfactory outcomes and follow-up.
  • Supported sales initiatives by providing product knowledge, assisting with lead generation, and identifying upsell and cross-sell opportunities based on customer needs.
  • Maintained accurate records of customer interactions, transactions, and feedback using CRM software, and generated reports to track performance metrics and trends.

Customer Service Representative

Teleperformance
03.2021 - 06.2023
  • Assisted clients in developing clear and effective business plans, aligning with their goals and leveraging the full spectrum of our services.
  • Deployed advanced problem Solving techniques to optimize performance, consistently achieving high levels of productivity and customer satisfaction
  • Collaborated with cross-functional teams to ensure seamless integration of client solutions and enhance overall business efficiency.
  • Conducted in-depth consultations, identifying client needs and tailoring solutions to drive online presence and business growth.
  • Played a pivotal role in promoting our products and services, contributing to the expansion of the client base and revenue growth.
  • Demonstrated expertise in navigating the complexities of remote work, successfully balancing autonomy and collaboration across multiple locations.

Education

Bachelor of Computer Science -

University Of The People

Skills

  • Excellent Communication and Presentation Skills
  • Active listening
  • Excellent attention to details
  • Time management
  • Problem Solving
  • Handling Skills
  • Multi Tasking
  • Team Collaboration
  • Business Intelligence: Tableau
  • Data Analysis: Excel (Pivot tables, advanced formatting)
  • Lean Six Sigma - WB & YB
  • CRM Software
  • Complaint Handling
  • Call center experience
  • Quality Control

Languages

Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)

Accomplishments

Account's Top Achiever for Q4 2021, and 2022.

Timeline

Customer Relations Associate

Lmtd.
07.2023 - 04.2024

Customer Service Representative

Teleperformance
03.2021 - 06.2023

Bachelor of Computer Science -

University Of The People

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Ali Osman