Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
References
Timeline
Generic

Ali Raza

Ras Al Khaimah

Summary

Dedicated and proactive Security and Safety Professional with over three years of experience in luxury hospitality, including leadership roles at Rixos Al Mairid and Hilton Beach Resort.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Security Supervisor

Rixos Al Mairid
Ras Al Khaimah
03.2025 - Current
  • Supervised and managed a team of 20 security officers, ensuring smooth daily operations and shift coverage.
  • Oversaw security procedures, including patrolling, access control, CCTV monitoring, and fire alarm panel management.
  • Conducted regular training sessions for the security team and other departments on emergency response, safety, and security awareness.
  • Investigated incidents, prepared detailed reports, and implemented preventive measures to avoid recurrence.
  • Coordinated with local authorities (police, civil defense, ambulance) during emergencies and critical incidents.
  • Handled lost and found items, ensuring proper documentation, and guest satisfaction.
  • Provided leadership and motivation to the team, resolving conflicts, and ensuring high performance standards.

Security Team Leader

Rixos Al Mairid
Ras Al Khaimah
07.2024 - 02.2025
  • Acted as the acting supervisor during the supervisor’s absence, handling decision-making and team management responsibilities.
  • Assisted the Security Supervisor in managing and guiding a team of 22 Security Officers across multiple shifts.
  • Assisted in preparing daily security reports and incident logs for management review.
  • Conducted patrols to identify safety hazards, fire risks, and security breaches, taking corrective action where necessary.
  • Trained new security staff on standard operating procedures, emergency handling, and guest service etiquette.

Safety Agent

Hilton Ras Al Khaimah Beach Resort
Ras Al Khaimah
05.2022 - 06.2024
  • Patrolled hotel premises to ensure the safety and security of guests, staff, and property.
  • Monitored CCTV cameras and fire alarm systems, responding quickly to any alerts or emergencies.
  • Assisted guests and employees during emergencies, medical incidents, and fire evacuation drills.
  • Enforced hotel safety policies, access control procedures, and incident response protocols.
  • Reported and documented daily activities, incidents, and safety observations for management.
  • Assisted in lost and found procedures, ensuring transparency and guest satisfaction.
  • Responded promptly to guest complaints and safety concerns, providing service with professionalism.

Education

Bachelors in Commerce - Commerce

University of Sindh
Pakistan
04-2022

Skills

  • Emergency response procedures
  • First aid certification
  • Team supervision
  • Conflict resolution
  • Guest communication
  • Time management

Certification

  • UAE manual driving license – issued: 03 April 2023
  • Highfield Level 3 Award in Emergency First Aid at Work and Use of an AED – 15 April 2025
  • NEBOSH International General Certificate (IGC) in Occupational Health and Safety – 06 November 2024
  • IOSH Managing Safely – 15 November 2019

Languages

Urdu
First Language
English
Upper Intermediate (B2)
B2

Accomplishments

  • Diamond of the Month (front of the house) – October 2024, Rixos Al Mairid
  • Star of the Month – December 2023, Hilton Ras Al Khaimah Beach Resort
  • Life-saving recognition – successfully saved two guests through CPR, demonstrating quick decision-making and emergency response skills

References

References available upon request.

Timeline

Security Supervisor

Rixos Al Mairid
03.2025 - Current

Security Team Leader

Rixos Al Mairid
07.2024 - 02.2025

Safety Agent

Hilton Ras Al Khaimah Beach Resort
05.2022 - 06.2024

Bachelors in Commerce - Commerce

University of Sindh

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Ali Raza