Summary
Overview
Work history
Education
Skills
COURSES
References
Timeline
Generic
Ali Saleem Al Mansoori

Ali Saleem Al Mansoori

Al Ain

Summary

Experienced professional with over 12 years of expertise across multiple functional areas. Skilled in applying knowledge and competencies to achieve organizational goals, support institutional growth, and deliver high-quality results. Committed to continuous professional development and excellence in performance.

Overview

14
14
years of professional experience

Work history

Patient Experience Assistant Officer

Tawam Hospital
Al Ain
03.2020 - 09.2025
  • Providing training to hospital staff on patient-centered care, communication skills, and best practices for enhancing the patient experience.
  • Ensuring that patients receive high-quality care and have a positive experience during their time at the hospital.
  • Responsible for supporting the patients and provide their families the help they need with the information needed.
  • High quality customer service and support.
  • Attending to patient needs, requests, concerns and schedule a time to fix it or resolving it, submit the concerns to the officer.
  • Maintaining confidentiality of patient information according to facility policy.
  • Follow up for the services provided by various wards to the in-patient.
  • Calling patient relatives to tell them about treatment issues or other procedures.
  • Helping patient and their families to understand, accept and follow medical recommendations.
  • Ensuring the rules of visiting time are provided clearly to visitors.
  • Explaining facility policies and procedures to patients, families and visitors.
  • Asking patients, families and visitors to provide their feedback through online survey.
  • Handling patient complaints.
  • Assisting in resolving conflicts within the points of service and acting as an intermediary between patients, families and staff.
  • Assisting patients with information on how to submit a formal complains.
  • Assisting in preparing report on patient issues and concerns which were left unresolved and submitting it to the relevant manager/senior officer.
  • Providing a welcoming and friendly atmosphere to the patients and visitors and greetings.
  • Communicating with patients and relatives in person or by phone with high attitude for confirming appointment information, answering telephone, responding to inquiries directly or forwarding to team.
  • Providing harmonious relations with clinical, nursing and other administrative professionals departments.
  • Completing admissions, registration and scheduling appointments using computerized hospital information system.

Accounts Receivable Assistant

Tawam Hospital
Al Ain
01.2020 - 03.2020
  • Accounts Receivable

Fixed Assets Officer

Tawam Hospital
Al Ain
01.2017 - 01.2020
  • General Ledger and Fixed Assets

Assistant Government Relations Officer

Tawam Hospital
Al Ain
03.2014 - 01.2017
  • Government Relations

Assistant Recruitment Officer

Tawam Hospital
Al Ain
10.2012 - 03.2014
  • Recruitment Department

3210 HAAD Licensing

Tawam Hospital
10.2011 - 10.2012
  • HAAD Licensing

Education

Bachelor of Business Administration - Business Administration

University of Modern Sciences
Dubai
01.2012 - 1 2016

High Diploma - Business Administration

Marten Collage
Australia
01.2007 - 1 2009

Skills

  • Time Management & Team Collaboration
  • Ability to Work Under Pressure
  • Excellent Communication Skills
  • Problem-Solving & Decision-Making
  • Proficient in Microsoft Office

COURSES

  • 2012 - 2012 Work Ethics and Professional Conduct
  • 2012 - 2012 Healthcare Customer Service
  • 2012 - 2012 Professional Development Program
  • 2011 - 2011 Changing the Course of Management

References

References available on request.

Timeline

Patient Experience Assistant Officer

Tawam Hospital
03.2020 - 09.2025

Accounts Receivable Assistant

Tawam Hospital
01.2020 - 03.2020

Fixed Assets Officer

Tawam Hospital
01.2017 - 01.2020

Assistant Government Relations Officer

Tawam Hospital
03.2014 - 01.2017

Assistant Recruitment Officer

Tawam Hospital
10.2012 - 03.2014

Bachelor of Business Administration - Business Administration

University of Modern Sciences
01.2012 - 1 2016

3210 HAAD Licensing

Tawam Hospital
10.2011 - 10.2012

High Diploma - Business Administration

Marten Collage
01.2007 - 1 2009

Similar Profiles

Create profile
Ali Saleem Al Mansoori