ALI WASOUF
Summary
Experienced installation and repair technician with a work history repairing smartphones. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills, Well-organized and resourceful with superior work ethic, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Technical Assistant
Axiom Telecom
Dubai, Silicon Oasis
05.2022 - Current
- Responded to service requests during and after business hours.
- Backed up and restored user data to replacement devices, maintaining strict customer privacy protocols.
- Positively engaged with customers and maintained professional appearance as company representative.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Provided diagnostic estimates for repairs, tracking malfunctions and breakage to draft repair cost estimates.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend and holiday shifts.
Mobile Technician
Mapco Technologies
Homs, Syria
01.2018 - 10.2021
- Applied external accessories such as screen protectors, skins and more.
- Installed replacement batteries, maintaining strict adherence to safety protocols to avoid overheating.
- Offered guidance to consumers on purchasing mobile phone accessories.
- Provided advice to consumers on safety and reliability of third-party replacement parts.
- Reset and restored mobile operating systems such to factory default settings to correct software-based faults.
- Adhered to repair and maintenance guidelines set down for [APPLE, SAMSUNG, SONY, HTC, XIAOMI] devices.
Education
Diploma - Air Hospitality
Al Wadi Private Institute For Tourism Training
Homs, Syria 09.2019 - 08.2021
High School - Science
Hisham Bin Abdul Malik
Homs, SyriaSkills
- Active Listening
- Accurate Estimates
- Professional Relationships
- Customer Needs Assessments
- Customer Inquiries
- Data Entry Software
- Knowledge Sharing
- Diagnostic Procedures
- Learning Strategies
Languages
Arabic
Proficient (C2)
English
Upper intermediate (B2)
Timeline
Technical Assistant
Axiom Telecom
05.2022 - Current
Diploma - Air Hospitality
Al Wadi Private Institute For Tourism Training
09.2019 - 08.2021
Mobile Technician
Mapco Technologies
01.2018 - 10.2021
High School - Science
Hisham Bin Abdul Malik
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