Ali Shousha

Delivered training and development sessions focused on operational performance, team coordination, and professional development

• Assisted in enhancing workplace communication, operational awareness, and team effectiveness

• Supported training initiatives aimed at improving employee performance and organizational efficiency

• Coordinated with teams and participants to ensure effective delivery of training programs and development activities

• Contributed to creating structured learning environments and supporting continuous improvement practices

Supported daily branch and banking operations while ensuring high service standards and operational accuracy

• Handled customer relationship coordination and assisted in resolving operational and service-related issues

• Processed banking transactions and supported operational control procedures in line with internal policies

• Assisted in maintaining compliance awareness and operational discipline within branch activities

• Coordinated with internal departments to support smooth operational workflow and customer service delivery

• Contributed to improving operational efficiency and customer experience within branch operations

Managed retail banking sales and customer service activities while ensuring high operational and service standards

• Supervised branch sales and service processes to enhance customer experience and operational efficiency

• Supported achievement of business targets through relationship management and customer engagement initiatives

• Coordinated with branch teams and internal departments to ensure smooth operational workflow

• Assisted in improving service quality, operational discipline, and customer satisfaction levels

• Supported team performance, daily operational activities, and branch service delivery standards

Supervised counter operations and frontline banking service delivery to ensure high service quality and operational efficiency
• Managed daily branch counter activities including customer transactions, service requests, and operational coordination
• Ensured compliance with internal banking procedures and service standards across counter operations
• Supported customer relationship management by handling escalations and resolving service-related issues
• Trained and guided counter staff to improve performance, accuracy, and customer experience
• Coordinated with branch departments to ensure smooth workflow and timely processing of banking services

Led and supervised a team of approximately 40 staff within the Business Support & Control Unit

• Managed AML monitoring, control activities, and operational compliance processes across the unit

• Ensured adherence to internal AML policies, procedures, and regulatory requirements

• Oversaw workload distribution, team performance, and operational efficiency

• Coordinated with internal departments to resolve compliance issues and operational escalations

• Supported transaction monitoring processes and escalation handling in line with AML frameworks

• Contributed to strengthening the control environment and improving compliance awareness across teams

• Company Overview: Now NBK
• Conducted feasibility studies and financial assessments for corporate and SME clients
• Performed credit control functions, financial statement analysis, and compliance checks
• Managed branch ledgers, time deposits, and foreign exchange transactions
• Now NBK
• Educated clients on financial products, enhancing their understanding and service utilization.
• Facilitated customer transactions, ensuring accuracy and compliance with banking regulations.
• Processed loan applications efficiently, assessing eligibility and documentation requirements.
• Managed cash handling procedures, maintaining security and minimizing discrepancies.
• Assisted in resolving customer inquiries, delivering exceptional service to enhance satisfaction.
• Mentored junior staff in banking operations, fostering a collaborative team environment.
• Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.