Alia Al Saffar
Dubai,UAE
Summary
Eager to apply ability and experiences into use for the benefit of the organization. As I am eager to learn and grow with the company. Able to work in a busy environment and handle several tasks simultaneously. I am very well organized hard working person, I have excellent communication and very friendly in nature.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
Work history
Sales team leader
National Bonds Corporation
01.2020 - Current
- Handling team tasks, Organizing the schedule, Working in Team, Customer Adviser
- Recruited and mentored high-performing sales team.
- Analysed sales reports to identify trends and update strategies.
- Motivated team members to exceed established sales targets, creating incentives to increase morale.
- Customized promotional strategies to meet needs of different clients, products and services.
- Coordinated team-building activities to establish team morale and drive attainment.
- Managed team of six staff, driving performance with motivational strategies to exceed sales targets.
Customer Service Officer (Senior Teller)
Arab Bank Plc.
09.2014 - 12.2019
- Responded to customer queries and provided excellent customer service.
- Maintain balanced cash draw for accountability.
- Responded to customer requests with friendly, knowledgeable service and support.
- Recorded and processed customer data accurately.
- Serve customers by completing a transaction.
- Records daily cash transaction.
- Build strong relationships with customers.
- Ensure quality services to customers.
- Overseeing ATM deposits and withdrawals.
- Identify and resolve customers needs.
Sales and Marketing Department
Royal and Sun Alliances Insurance Company
06.2012 - 09.2014
- Dealing with Client directly.
- Updating the broker renewal terms.
- finalizing Back office work.
- Updating the new business emails.
- Data Entry of ensuring the new and the exiting companies.
- Collaborated with marketing and other professionals to coordinate marketing efforts.
- Built rapport with new and existing customers to boost client retention.
Government Service Department
Dubai Silicon Oasis Authority
04.2011 - 06.2011
- Updating Customer Information.
- Data Entry.
- Customer Service.
- Back Office work.
Education
Business Administration (BAS) - Accounting
Dubai Women’s College
Dubai, UAE 02.2014 - 12.2017
Diploma in Applied Business & IT - undefined
Dubai Women’s College
Dubai, UAE 01.2008 - 04.2011
High School Certificate - undefined
Sukaina Bint AL-Hussein High School
Dubai, UAE 01.2008 - undefined
Skills
- Communication
- Management Skills
- Leadership
- Customer Service
- Creativity
- Computer
- Teamwork
References
References available upon request.
Timeline
Sales team leader
National Bonds Corporation
01.2020 - Current
Customer Service Officer (Senior Teller)
Arab Bank Plc.
09.2014 - 12.2019
Business Administration (BAS) - Accounting
Dubai Women’s College
02.2014 - 12.2017
Sales and Marketing Department
Royal and Sun Alliances Insurance Company
06.2012 - 09.2014
Government Service Department
Dubai Silicon Oasis Authority
04.2011 - 06.2011
Diploma in Applied Business & IT - undefined
Dubai Women’s College
01.2008 - 04.2011
High School Certificate - undefined
Sukaina Bint AL-Hussein High School
01.2008 - undefined
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