Summary
Overview
Work History
Education
Skills
Certification
Timeline
AccountManager

Alia Hussein

Account Manager
Dubai,DU

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

17
17
years of professional experience
3
3
years of post-secondary education
5
5
Certificates
2
2
Languages

Work History

Account Manager

Boeing Distribution Services INC
Dubai
11.2018 - Current
  • Responsible for managing the interface and development of profitable key account business in Middle East,Africa and India.
  • Management of all stages of Negotiation from initial contact to completion of signed agreement.
  • An excellent understanding of composing a sustainable financial proposition that's fists the customers wants and the business needs.
  • Responsible for delivering budget performance.
  • Development of annual customer business plans.
  • Developing customer relationship and contact strategy.
  • Raising Purchase order numbers and payment of customer invoices.
  • Review business performance with customers on quarterly basis.
  • work with the minimum of supervision. Excellent IT, interpersonal,negotiation and presentation skills together with a high level of numeracy and literacy.
  • Managing and responsible for the team on Managers holidays.



Sales Respresentative

Boeing Distribution Services INC
Dubai
12.2010 - 10.2018
  • Prepare Quotations (verbal and in writing) for stock and non-stock items, for contract, quote entry and follow-up of quoted items with the customer.
  • Resolve customer claims with functional departments (Accounting. Quality Assurance etc.), RMA handling, determine root cause,recommend and implement corrective actions; support Accounts receivable with cash collection.
  • Pro-actively monitor open order book,identify potential issues,and work cross-functionally to take necessary actions that ensure delivery performance and KPIs.
  • Maintain a professional yet personalized relationship with assigned customers. Grow existing customers by ensuring excellence in service and on-time responses.
  • Negotiate price, freight,terms,etc.
  • Drive revenue and profit through both inbound and outbound calls by utilizing persuasive sales techniques.
  • Collaborate with Purchasing on the inventory purchases to support major customers.

Refund/Chargeback Analyst

OSN
Dubai
08.2004 - 11.2010
  • Synchronize with finance and call center department to guarantee that quality product and service was delivered timely, along with arrange Refund/Chargeback for optimal results.
  • Skillfully handled credit card fraud cases, while meeting Orbit Showtime customers to resolve any concerns regarding subscription and payment.
  • Arranged the Refund/Chargeback monthly report which consisted total amounts refunded/lost.
  • Received and resolved all billing complains by all customers in the region, and customer satisfaction as will as resolved outstanding credit card disputes from Banks with minimum loses.
  • Developed policies and procedures for call center department, including refund policy, cancellation policy and showbox policy etc.
  • Developed policies and procedures for call center department, including refund policy, cancellation policy and showbox policy etc.
  • Directed all activities associated with bank disputes and delivered support to a full-time chargeback analyst besides decreased the loss of disputed from $1M to $300K within a short period.

Education

BBA - International Business Management

Skyline University College
United Arab Emirates
09.2021 - 06.2024

Skills

Interpersonal Skills

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Certification

Key Account Management Certificate

Timeline

BBA - International Business Management

Skyline University College
09.2021 - 06.2024

Key Account Management Certificate

09-2019

Account Manager

Boeing Distribution Services INC
11.2018 - Current

Sales Respresentative

Boeing Distribution Services INC
12.2010 - 10.2018

Secretarial Skills for Executive Secretaries

11-2009

Introduction To Chargebacks

04-2007

Certificate of Professional Development (Business Writing)

08-2006

Finance for Non Finance Managers

08-2005

Refund/Chargeback Analyst

OSN
08.2004 - 11.2010

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Alia HusseinAccount Manager