Alia Saeed Al-Ameri
Abu Dhabi,UAE
Summary
Professional Team Leader with a strong foundation in communication excellence and expertise. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals. Talented and dedicated to enhancing employee satisfaction. Diplomatic and friendly with proven commitment to employee training. Fluent in both Arabic and English, offering exceptional problem-solving abilities and a commitment to effective teamwork, bringing necessary experience and knowledge to tackle any operational demand.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work history
Team leader
Mohammed bin Zayed Healthcare Center, SEHA Clinics
Abu Dhabi, UAE
01.2025 - Current
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Professionally handled difficult customer complaints and objections to maintain customer service standards.
- Streamlined workflow for a more efficient process.
- Reduced staff turnover with an effective motivation strategy.
- Fostered a high-performing environment to drive productivity and quality.
- Resolved conflicts effectively, promoting harmony within the workforce.
- Handled employee grievances professionally, minimizing potential workplace disputes.
- Encouraged open communication, fostering a positive work culture.
Patient Access Representative
SEHA Clinics
Abu Dhabi
07.2013 - 01.2025
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Improved efficiency and productivity by acquiring new skills.
- Worked with National Survey Centers, (Dubai - 2020), during Covid-19 pandemic for 5 months.
Education
Bachelor of Laws - LLB - Law
Bachelor of Law, Al Ain University
Al Ain City, Abu Dhabi 09.2015 - 07.2020
High School Diploma - High School
Al Hayer Secondary School
Al Ain City, Abu Dhabi 09.2010 - 07.2011
Skills
- Computer Skills: Microsoft Office, Internet, Software Installation, Computer Configuration, Administration files
- Management Skills: Team Leadership, Cash Handling, Workflow Coordination, Decision Making
- Languages: Fluent in Arabic and English (Reading, Writing, Speaking)
Affiliations
- Reading
- Designing cards
- Navigating internet & exploring technology
Languages
English
Fluent
Arabic
Fluent
Timeline
Team leader
Mohammed bin Zayed Healthcare Center, SEHA Clinics
01.2025 - Current
Bachelor of Laws - LLB - Law
Bachelor of Law, Al Ain University
09.2015 - 07.2020
Patient Access Representative
SEHA Clinics
07.2013 - 01.2025
High School Diploma - High School
Al Hayer Secondary School
09.2010 - 07.2011
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