Alia Abdulrahman Al-Ali
Dubai,United Arab Emirates
Summary
Seeking to secure a position within your esteemed organization that offers opportunities for continuous development and professional growth. Eager to add value through my vast experience in Employee and Customer Relations and delivery services, where I could contribute to streamlining and identifying process efficiencies.
Overview
5
5
years of professional experience
Work History
HR Delivery Service Manager
Hong Kong Shanghai Banking Corporation (HSBC) Bank
Dubai, UAE
11.2021 - Current
- Successfully managed Data Record Retention System (DRRS) Project which is conducted on annual basis to ensure accurate and valid data retention is kept for whole of HR whilst streamlining workflows, implementing solutions, and identifying opportunities for automation
- Oversaw day-to-day HR service delivery operations for over 2700 employee, including employee queries, HR transactions, and service requests
- Whilst coordinating with HR teams to ensure timely response/action
- Lead internal project where developed Standard Operating Procedures (SOPs) for Arabic letters and new joiner files - ensuring consistency and efficiency in operations
- Always analyzing service matrix to identify if any areas of improvement are needed
- Handled and managed offboarding for ex-staff such as resignations, redundancies, terminations and suspensions, ensuring smooth transitions is upheld while constantly being in compliance with company policy and procedures
- Managed Pension, handling GPSSA registrations and cancellations of UAE nationals – ensuring continuity of operations during colleague absence
- Managed responsibilities for Central Bank updates – ensuring updates of New Joiners and Leavers in Central Bank portal are conducted smoothly during colleague absence.
Employee Relations & Engagement Specialist
TECOM Group/Dubai Holding Asset Management
Dubai, UAE
11.2018 - 10.2021
- Handled over 300 New Joiner enrollment procedures and provided updates on employee relations status
- Utilized Oracle and AXS systems for Leave approvals/rejections, data entry/updates, and processing visa applications, including renewals, new visas and cancellations
- Prepared and handled various documents such as Letters, Memos, Exceptions and Formal communications
- Played a key role in enhancing and automating HRMS system for Employee letter requests.
- Managed exit process for resignations, redundancies, terminations and suspensions, ensuring smooth transitions and adherence to company policies and procedures.
Education
Bachelor of Human Resource Management -
Zayed University
Dubai, UAEHigher Diploma, Business Stream -
Dubai National School
Dubai, UAESkills
- Service management
- Staff recruitment and retention
- Communication skills
- Time management
- Knowledge of Oracle, AXS, HRDirect, HRMS, Gallop, GPSSA Software
References
References available upon request.
Timeline
HR Delivery Service Manager
Hong Kong Shanghai Banking Corporation (HSBC) Bank
11.2021 - Current
Employee Relations & Engagement Specialist
TECOM Group/Dubai Holding Asset Management
11.2018 - 10.2021
Bachelor of Human Resource Management -
Zayed University
Higher Diploma, Business Stream -
Dubai National School
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