Aliabbas Rizvi
Store Manger
Dubai
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate with strong organizational skills. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Event Management Intern
Madinat Jumeirah - Conference & Events Department
dubai
01.2023 - Current
- Organized brainstorming sessions between cross-functional teams to develop strategy and creative ideas for future events.
- Researched assigned events and identified possible partnerships aligned with event concepts.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Developed and distributed event surveys to gather feedback and assess event success.
- Developed creative themes for events and created related activities to engage attendees.
- Developed detailed event reports, documenting all aspects of each event.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Trained and supervised event staff to complete tasks on time.
Store Manger
Yewale Amruttuyulya
mumbai
10.2021 - 08.2022
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Assisted in recruiting, hiring and training of team members.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
Assistant Restaurant Manager
Sammy Sossa
Navi Mumbai
08.2020 - 09.2021
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Worked closely with restaurant owner to develop and implement marketing initiatives.
- Developed and implemented strategies to improve revenue and profitability.
- Managed team of up to 18 restaurant staff, maintaining exceptional customer service and quality standards.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Motivated staff to perform at peak efficiency and quality.
- Coordinated with catering staff to deliver food services for special events and functions.
- Developed unique events and special promotions to drive sales.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Supervisor
Sammy Sosa
Navi Mumbai
07.2019 - 08.2020
- Achieved results by working with staff to meet established targets.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Maintained compliance with company policies, objectives, and communication goals.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Restaurant Waiter
Sammy Sosa
Navi Mumabi
07.2018 - 07.2019
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
Industrial Trainee
The Taj Mahal Palace & Tower
Mumbai
11.2017 - 03.2018
- Successfully interned & gained experience in Front Office, Housekeeping, kitchen & Food & Beverage.
Education
Bachelor of Science - HOTEL MANAGEMENT
INSTITUTE OF HOTEL MANGEMENT,CATERING & APPLIED NU
03.2016 - 07.2019
Skills
Volunteer Management
Timeline
Event Management Intern
Madinat Jumeirah - Conference & Events Department
01.2023 - Current
Store Manger
Yewale Amruttuyulya
10.2021 - 08.2022
Assistant Restaurant Manager
Sammy Sossa
08.2020 - 09.2021
Supervisor
Sammy Sosa
07.2019 - 08.2020
Restaurant Waiter
Sammy Sosa
07.2018 - 07.2019
Industrial Trainee
The Taj Mahal Palace & Tower
11.2017 - 03.2018
Bachelor of Science - HOTEL MANAGEMENT
INSTITUTE OF HOTEL MANGEMENT,CATERING & APPLIED NU
03.2016 - 07.2019
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