ALIA HAREB ALBLOOSHI
Senior Customer Service Representative
Al Ain City,AZ
Summary
Enthusiastic Senior Customer Service Representative with 2 years of customer service experience, adds value to business by providing outstanding customer service. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed business quality and productivity standards.
Overview
2
2
years of professional experience
Work History
Senior Customer Service Representative
FAB
Al Ain , Abudhai - Al AIN
12.2018 - Current
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Coordinated customer service responses for high-value customers with complex issues as leading representative of conserne team.
- Engaged clients in person and over phone to answer questions and address complaints.
- Leveraged consistent, successful strategies to meet and exceed performance goals.
- Informed customers of product, price and policy changes to educate on issues and resolve concerns.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Documented and detailed calls and complaints using call center's CRM database.
- Responded to customer comments and questions via LiveChat during the call.
- Described and explained details about Product or Service options to inform customers and guide purchasing decisions.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
Education
Bachelor of English Literature - College of Humanities
United Arab Emirates University
Al Ain 06.2016 - 06.2016
Skills
Communication skills
Customer support
Call center operations
Written and oral communication
Database Management
Microsoft Office
Answering questions
Inbound phone calls
Technical Support
Quality assurance
Verbal and written communication
Client communication
Problem-solving skills
Accomplishments
-The Shining Star Award, Dec 2019
-Be Your Best Recognition, Aug 2020 for hight performer NPS
-The Shining Star Award, Dec 202, Q2 Category: Knoledgealbe
Timeline
Senior Customer Service Representative
FAB
12.2018 - Current
Bachelor of English Literature - College of Humanities
United Arab Emirates University
06.2016 - 06.2016