Ali Al Jariri
Sr. Manager Digital Products
Dubai
Summary
Senior Product Manager with several years taking various products from concept to market, product development and client engagement across various industries. Specializing in digital products with willingness to learn and adapt to any field. Highly skilled in building innovative products and managing complex projects, collaborating with diverse stakeholders, managing city-scale projects and fostering strong partnerships with multinational vendors.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
8
8
Certifications
1
1
Language
Work History
Senior Product Manager
Moro Hub, Digital
Dubai
08.2021 - Current
- Devised and delivered Digital Products opportunities throughout the region with a focus on Network, Unified communications,
- Smart Mobility and Digital Transformation
- Developing product marketing and go-to-market strategy, rebuilding the business cases according to mature and realistic revenue projections and meeting P&L targets and developing the product in Scrum and AGILE frameworks
- Facilitated business development strategy for our Digital Product Services opportunities including leading the team’s input for ten- der responses in Digital Services and related fields
- Led the design and implementation of a Metaverse solution and Customer care contact center digital transformations projects result- ing in a increase in customer happiness criteria for DEWA
- Regularly equipping sales teams with sales enablement sessions, and sales tools like battle cards, proposal templates
- Executed and delivered Complex Unified communications projects across multiple industry domains including both consultancy and solution/product deployment
- Collaborated with the strategy team to identify and foster relevant industry partnerships to support the Moro Hub strategy
- Strategized and maintained both client and partner relationships throughout the region, demonstrating Moro Hub capabilities in the domain of Digital Products and Digital Transformations
- Offered regular recommendations for new technologies and products offerings by displaying strong knowledge of Network, Unified communications and revolution
- Analyzed current and future trends, initiating, developing business cases serving as the internal and external subject matter expert for Moro Hub offerings
- Led the design and implementation of our network cloud-based system for a major banks and enterprise clients
Network and Communications Manager
Moro Hub
Dubai
06.2020 - 07.2021
- Drafted detailed telecommunication design requirements and standards for the company on monthly basis and designed strategies for business development activities
- Interpreted the blueprints for applying company design standards, giving detailed descriptions of Moro Hub Telecom policies and translating them to real-world applications
- Communicated the scope of work including project bidding packages and project budgets, completing the final test, acceptance of
- Telecom systems and pre-qualify system integrators while recommending effective product development strategies
- Collaborated with 20+ supervisors and internal customers to establish and actualize targets, set performance delivery outcomes and timeline, displaying
- Designed, developed, and implemented solutions for system installations, upgrades, repairs, and change-outs
- Built and deployed training programs for 50+ users of the unified communications for easy user-interface accessibility
- Facilitated and coordinated timely delivery of daily system support requirements with various support teams such as IT Security,
- Network Engineering, and Corporate Systems
- Researched, developed, and tested a variety of equipment, components, products, and systems to fully optimize investments.
Dy Manager
Dubai Electricity and Water Authority, Networks and Communications
Dubai
08.2018 - 06.2020
- Coordinated the communications systems assessments to meet government and industry best practices, managing and training staff for better performance
- Led and managed 20+ contractors and consultants including those performing, communication operations centers and applica- tions showcasing
- Identifying new technology / product for rollout & modernization of network, analyzing & tracking complex software & hard- ware matters regarding connectivity issues, IP addressing and routing to meet business needs
- Coordinating implementation of add/change/disconnect activities for switched and dedicated services such as Voice and Data
- Private Lines, ISDN, Frame Relay, ATM, MPLS, etc
- Hired and trained 15+ specialists and sub-contractors, regularly interacted with vendors and sub-contractors on project objec- tives, monitoring sub-contractors to ensure guidelines and policy are maintained
- Organized and directed the various professionals working on a project, ensuring project aim and quality standards are fulfilled
- Utilized the latest IT facility to keep track of people and progress, providing independent advice on the management of projects.
Team Lead
Dubai Electricity and Water Authority, Networks and Communications
Dubai
12.2012 - 07.2018
- Directed, coached, and trained 12 network and communication systems staff including personnel responsible for communication systems
- Providing support in handling escalation from clients to resolve their concerns and addressing their queries (customer advocacy) from other departments for a smooth ride on customer’s diverse issues
- Coordinated and oversaw 15 contractors and 6 consultants of the company including personnel performing, security operations centers and customer contact centers
- Leading operations related to network infrastructure by measuring, analyzing, tuning and implementing necessary changes in resource utilization as per business priorities; handling TCP/IP configuration and developing relevant capacity management reports
- Spearheaded the management of establishing healthy relations with clients to provide support for various architectural issues; keeping a track of developments in field of IT Infrastructure and updating top management about the same
- Oversaw and organize the various professional people working on a project, monitoring sub-contractors to ensure guidelines are maintained and define project tasks and resource requirements
- Performed adequate monitoring exercise of all DEWA facilities utilizing Video Systems, badging, and other monitoring tech- nologies
- Fostered relationships and regularly interacted with vendors and subcontractors, fulfilling all project goals and objectives.
IT Technical Engineer
Dubai Electricity and Water Authority
Dubai
06.2008 - 11.2012
- Design, deployment, and configuration of servers
- Collection and documentation of IT related data
- Monitoring/Alerting system deployment and configuration
- Windows Server support and administration (both 2003 and 2008 preferred)
- Backup Exec, Windows/NT Backup
- Data Center Facility management (AC units, FM200, RIM600, Power)
- Provided base level IT support to non-technical personnel within the business
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems
- Installed software, modified and repaired hardware and resolved technical issues
- Resolved customer issues in a clear, courteous and straightforward manner
- Followed up with clients to ensure optimal customer satisfaction
- Maintained high departmental standards for quality and productivity metrics
- Worked closely with team members to meet or exceed all customer service requirements.
Education
Bachelors - Communications and Electronics Engineering
Applied Science University
01.2003 - 01.2008
Skills
Brand building
undefinedCertification
Project Management Professional (PMP)
Accomplishments
- UCaaS & CCaaS (Unified Communication and Contact Center as as Service)
- NaaS (Managed Network as a Service)
- CPaaS (Communication Platform as as Service)
- SD-WAN (Software Defined – Wide Area Network)
- MoroVerse (dedicated metavers platform for our client)
Recent Products launched
Additional Information
Be assured that I will be the right fit for this opportunity. Am one of the employees whom you can count to arrive on time and finish their tasks, finish my assignments and meet deadlines. I show integrity by completing tasks and showing up even when a leader isn’t looking over their shoulder or offering praise
Am the one who can engage with their co-workers and are able to collaborate with their team to achieve goals, am flexible, willing to change and can adapt to different roles, supportive and respectful of their colleagues
Timeline
Senior Product Manager
Moro Hub, Digital
08.2021 - Current
Network and Communications Manager
Moro Hub
06.2020 - 07.2021
Dy Manager
Dubai Electricity and Water Authority, Networks and Communications
08.2018 - 06.2020
Team Lead
Dubai Electricity and Water Authority, Networks and Communications
12.2012 - 07.2018
IT Technical Engineer
Dubai Electricity and Water Authority
06.2008 - 11.2012
Bachelors - Communications and Electronics Engineering
Applied Science University
01.2003 - 01.2008
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