Alice Sarponmaa Frimpong
Dubai,DU
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
3
3
years of professional experience
Work History
Sales Girl
Desert Diamond Industries
09.2021 - 12.2023
- Accepted and processed product returns.
- Drove team revenue totals by bringing in top sales numbers.
- Developed and delivered engaging sales presentations to convey product benefits.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Negotiated contracts with clients and developed relationships with key personnel.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Generated new leads through networking and attending industry events.
- Used customer insights to develop innovative sales strategies to increase sales.
Sales Assistant
Kumasi Mall
10.2020 - 07.2022
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Fielded customer questions to share information about products, availability, and pricing.
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Established rapport with customers using active listening and interpersonal skills.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Gathered and prepared sales materials in preparation for sales meetings.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Facilitated ordering and processing of business cards and nameplates for sales team.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Used in-store system to locate inventory and place special orders for customers.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Recommended complementary purchases to customers, increasing revenue.
- Prioritized helping customers over completing other routine tasks in store.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
High School Diploma -
Bechem High School
Ghana05.2020
Skills
- CRM Proficiency
- Building Rapport
- Goal-Oriented
- Closing Techniques
- Sales Strategies
- Proposal Development
- Sales Consultation
- Customer Needs Assessment
- Lead Generation
- Sales Development
- Records Management
- Network Development
- Sales Closing
- Business Development
- Upselling and Cross Selling
- Interpersonal Communication Skills
- Sales Expertise
Timeline
Sales Girl
Desert Diamond Industries
09.2021 - 12.2023
Sales Assistant
Kumasi Mall
10.2020 - 07.2022
High School Diploma -
Bechem High School
Similar Profiles
Jesse SpencerJesse Spencer
Table Games Dealer at Desert Diamond CasinoTable Games Dealer at Desert Diamond Casino
Boyd CurleyBoyd Curley
Cook 1 at Desert Diamond CasinosCook 1 at Desert Diamond Casinos
Shannon OlsonShannon Olson
Dual Rate Table Games Dealer at Desert Diamond CasinosDual Rate Table Games Dealer at Desert Diamond Casinos