ALICJA WINIARSKA
Dubai
Summary
I am a detail-oriented and self-driven professional with a strong passion for continuous learning and development. As a graduate in finance and accounting, I bring valuable experience gained from the retail and hospitality sectors, along with a record in financial reconciliations. My academic background and practical skills combine to make me a valuable asset to any team, consistently delivering accuracy and efficiency in my work.
Overview
9
9
years of professional experience
Work history
Office Duty on Maternity Position
Emirates Group - Catering Department
Dubai, UAE
2026.01 - Current
- Supported Regional Catering Manager and Regional Catering Officers with daily catering quality and operational tasks like food tasting audits and prepared detailed feedback reports evaluating meal presentation, taste, and overall quality for relevant catering stations,
- Analyzed cabin crew reports in the CAT360 system and assigned food discrepancies to the relevant catering stations for investigation and follow-up,
- Monitored and communicated meal-related trends, discrepancies, and service issues to Regional Catering Managers,
- Tracked meal shortage trends using Excel reports and shared insights to support operational adjustments and service improvement,
Business Class Cabin Crew
Emirates Group
2023.01 - 2026.03
- Conducted rigorous safety and security checks in compliance with company SOPs, ensuring aircraft integrity.
- Delivered exceptional customer service across diverse routes, enhancing passenger satisfaction.
- Achieved Emirates Red Inflight Top Seller status through proficient sales transaction execution.
- Upheld premium hospitality standards, prioritizing customer well-being and experience.
Peer Support Volunteer
Emirates Group, Dubai
2020.09 - 2026.03
- Conducted crisis intervention and stress management support for crew members during critical events.
- Took part in volunteer initiatives and events promoting mental wellbeing practices in arrival and departures.
- 05/2024 - Member of the online recruitment team, responsible for evaluating and rating candidate interviews in alignment with organizational standards.
Economy Class Cabin Crew
Emirates Group, Dubai
2018.10 - 2022.12
Real Estate Development - Junior Billing Specialist
Vantage Development S.A., Wroclaw
2017.07 - 2018.10
- Efficiently prepared weekly cash flow reports for executive review, ensuring accurate financial oversight.
- Issue accurate invoices, maintaining constant revenue streams.
- Proactively identified and resolved billing discrepancies with contractors.
- Managed accounts payable within the capital group, optimizing financial operations.
- Generated detailed accounts receivable reports, providing critical insights for decision-making.
- Coordinated with banking institutions to ensure adherence to mortgage compliance for development projects.
Retail Segment - Sales Assistant / Cashier
Reserved (LPP Group)
2017.05 - 2017.07
- Ensured seamless client experience by delivering highest standard of customer service.
- Processed payment transactions as well as managed refund processes and handled customer complaints adhering to company protocols.
Education
CEMAP (Certificate in Mortgage Advice and Practice) -
London Institute of Banking and Finance
2025.01 -
Master of Science - Finance and Accounting
Wroclaw University of Economics
Bachelor of Science - Economics - Market Analysis
Wroclaw University of Economics
Skills
- Proficient with MS Office
- CAT360 Emirates internal system
- Hospitality related skills
LANGUAGES
English
Fluent
Polish
Native
French
Elementary
HOBBIES
In my free time I like to deepen my knowledge about world economic trends or practice calligraphy. In 2024 I've obtained Yoga Teachers certificate with Yoga Alliance.
Timeline
Office Duty on Maternity Position
Emirates Group - Catering Department
2026.01 - Current
CEMAP (Certificate in Mortgage Advice and Practice) -
London Institute of Banking and Finance
2025.01 -
Business Class Cabin Crew
Emirates Group
2023.01 - 2026.03
Peer Support Volunteer
Emirates Group, Dubai
2020.09 - 2026.03
Economy Class Cabin Crew
Emirates Group, Dubai
2018.10 - 2022.12
Real Estate Development - Junior Billing Specialist
Vantage Development S.A., Wroclaw
2017.07 - 2018.10
Retail Segment - Sales Assistant / Cashier
Reserved (LPP Group)
2017.05 - 2017.07
Master of Science - Finance and Accounting
Wroclaw University of Economics
Bachelor of Science - Economics - Market Analysis
Wroclaw University of Economics