ALIEU SANNEH
Dubai
Summary
Resourceful individual with more than Five years of providing efficient housekeeping services to hotel guests. Detail-oriented with complete knowledge of cleaning equipment. Considered valued member of housekeeping team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Room Attendant
Jumireh Al Naseem Hotel
08.2019 - 04.2023
- Ensured positive guest experiences with prompt response to special requests and additional services.
- Collaborated with front desk staff to address guest concerns, ensuring swift resolutions and overall satisfaction.
- Checked appliances in guest rooms to determine good working order.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Improved cleaning efficacy, utilized eco-friendly and effective cleaning agents.
- Improved guest satisfaction by ensuring all rooms met hotel's strict cleanliness and presentation standards.
Room Attendant
Jembeh Beach Resort
10.2015 - 06.2022
- Ensured high standards of cleanliness in dining area and toilets
- Welcomed customers to the store and ensured they felt comfortable
- Established and maintained positive communication with customers throughout their journey in the store
- Served customers and ensured accuracy as well as supporting the running of events
Education
Graduate Certificate - Housekeeping An Laundry Operational Service
Gambia Tourism An Hospitality Institute
Gambia 05.2017
Skills
- Microsoft office
- Fast Learner
- Effective Team Player
- Service Excellence
- Proficient in Meeting Tight Deadlines
- Strong Verbal Communication
- Housekeeping
- Bed making proficiency
- Work prioritization
- Detail-oriented
- Written and oral communications
- Guest room confidentiality
Certification
I have certificate in Housekeeping an laundry operation service
Languages
English
Advanced (C1)
Timeline
Room Attendant
Jumireh Al Naseem Hotel
08.2019 - 04.2023
Room Attendant
Jembeh Beach Resort
10.2015 - 06.2022
I have certificate in Housekeeping an laundry operation service
Graduate Certificate - Housekeeping An Laundry Operational Service
Gambia Tourism An Hospitality Institute
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