ALI HASHIM RIZVI

•Lead by Example: Support, coach, develop, and motivate team members and peers to foster high morale, uphold discipline, and maintain impeccable grooming standards—consistently setting the standard through personal example.
•Operational Support & Mentorship: Assist Supervisors in fulfilling their responsibilities by ensuring thorough briefings and debriefings in line with Standard Operating Procedures (SOPs). Demonstrate motivational leadership, effective delegation, and mentoring to drive exceptional customer service and operational excellence.
•Innovation & Continuous Improvement: Encourage a culture of innovation by motivating Supervisors and frontline staff to contribute bright ideas and Service Improvement Feedback (SIF), reinforcing a mindset of continuous enhancement.
•Performance Development: Champion the Performance Matters initiative by ensuring timely, meaningful performance reviews and establishing tailored development plans for Supervisors and frontline staff—promoting growth and accountability at all levels.

•Passenger Handling: Plan, organize, and oversee all aspects of passenger handling during assigned shifts, ensuring service delivery aligns with Emirates Service Standards and complies with safety and security regulations set by ICAO and local airport authorities.
•Compliance & Quality Assurance: Ensure all handling practices meet international and local regulatory requirements, maintaining a high standard of safety, security, and customer satisfaction.
•Manpower Optimization: Manage shift-based manpower resources to maximize operational efficiency and uphold staff morale and discipline.

•Shift Coordination: Collaborate with Duty Officers and team members to ensure effective planning and seamless shift operations.
•Service Delivery: Ensure service level agreements (SLAs) are consistently met, maintaining high customer satisfaction.
•Team Leadership: Guide and direct staff to ensure efficient and smooth flight handling, setting clear expectations and leading by example.
•Issue Resolution: Proactively identify and resolve baggage and cargo handling issues to minimize disruptions and delays.
•Conflict Management: Address complaints, mediate disputes, and resolve staff grievances professionally and constructively.
•Compliance & Standards: Ensure strict adherence to Standard Operating Procedures (SOPs), maintaining high operational standards at all times.
•Performance Monitoring: Track and ensure operational activities align with Key Performance Indicators (KPIs).
•Continuous Improvement: Conduct regular meetings and feedback sessions to identify areas for improvement in handling processes.
•Disruption Management: Develop and implement effective resource planning strategies during operational disruptions.
•Staff Evaluation: Assess and evaluate staff performance, providing timely feedback and reporting to senior management.
•Safety & Security: Ensure all staff comply with safety and security protocols, fostering a culture of accountability.
•Talent Development: Identify staff development needs and communicate them to senior management for action.
•Revenue Generation: Monitor and manage equipment rentals and external manpower usage to generate additional income streams.

•Customer Engagement: Deliver the highest standard of customer service by providing accurate fare details, issuing online tickets, and promoting related products and services.
•Ticketing & Compliance: Issue tickets in accordance with airline rules and regulations, ensuring customer requests are fulfilled efficiently and accurately.
•Revenue Optimization: Proactively enhance Emirates’ revenue by offering customers a range of product and service options tailored to their needs.
•Service Innovation: Contribute to service improvement by suggesting new ideas and providing actionable recommendations to elevate customer experience and support Emirates’ position as a market leader.
•Sales Support: Assist the Customer Sales & Service Team with end-of-day sales closure and banking of received payments.
•Customer Relationship Management: Build and maintain a database of potential customers, nurturing relationships through follow-up calls and updates on new services and offerings.

•Flight Clearance & Permits: Prepare and submit flight requests for overflights, technical/commercial landings, and private landings. Secure traffic rights and clearances from Civil Aviation Authorities (CAA) worldwide within strict timeframes, including coordination with ministries for VVIP flight approvals.
•Flight Dispatch & Planning: Generate computerized flight dispatch services, analyzing NOTAMs and METARs to proactively mitigate last-minute operational issues and ensure safe, efficient routing.
•Arrival & Departure Handling: Oversee complete flight handling procedures, including baggage coordination, passenger manifests, General Declarations, and VIP/CIP lounge arrangements to ensure seamless ground operations.
•Crew Briefings & Documentation: Prepare and deliver detailed pre-flight briefings to flight crew and ensure all flight documentation is accurately completed and distributed.
•Regulatory Liaison: Maintain strong relationships with Civil Aviation Authorities to facilitate urgent clearance requests and ensure smooth coordination during time-sensitive operations.
•Client Services & Quotations: Provide timely and accurate quotations for charter rates, permits, handling, and fuelling services globally. Respond to client queries regarding operational specifications for various countries.
•VIP & CIP Handling: Deliver exceptional customer service with a client-focused approach, ensuring the highest standards of care and discretion for VIPs and CIPs.

•Flight Plan Generation: Provide critical support to aircraft operations by accurately preparing and filing operational flight plans, ensuring compliance with regulatory requirements and operational efficiency.
•Fuel & Safety Calculations: Calculate fuel requirements and assess safety margins, taking into account aircraft performance, route constraints, weather conditions, and alternate airports.
•ATC Coordination: File flight plans with Air Traffic Control (ATC) and respond promptly to ATC slot allocations or changes, ensuring minimal disruption to flight schedules.
•Weather & NOTAM Analysis: Analyze meteorological data and Notices to Airmen (NOTAMs) to identify potential operational impacts and incorporate necessary adjustments into flight planning.
•Weight & Balance Calculations: Compute critical performance metrics such as Regulated Take-Off Weight (RTOW) and Zero Fuel Weight (ZFW) to ensure safe aircraft loading and dispatch.
•Crew Briefings: Prepare and deliver comprehensive pre-flight briefings to flight crew, including route details, weather updates, fuel planning, and any operational considerations.
•Flight Documentation: Send and verify the receipt of all required flight documentation, ensuring accuracy and completeness for regulatory and operational compliance.
•Operational Support: Execute a range of flight planning and dispatch tasks under the guidance of the Operations Controller, contributing to the smooth and safe execution of daily flight operations.

•Check-In & Reservations: Manage check-in counters, handle reservations, respond to passenger queries, and process flight coupons to ensure a smooth and efficient departure experience.
•Flight Documentation: Prepare and manage passenger and crew manifests, as well as General Declarations, ensuring compliance with regulatory and airline requirements.
•Pre- & Post-Flight Coordination: Oversee all pre- and post-flight arrangements, including coordination with various airport departments to ensure timely and accurate handling of flights.
•Public Relations: Serve as a key point of contact for passengers, delivering high-quality customer service and maintaining a professional image of the airline.
•Baggage Services: Prepare and maintain records for damaged and mishandled baggage (DBR & MBR), ensuring timely resolution and customer satisfaction.
•Ramp & Baggage Operations: Supervise activities in the make-up area, baggage delivery zone, and on the ramp, ensuring safe and efficient handling of baggage and aircraft turnaround.