Alikhan Osmonaliev
Summary
Sales and customer service professional with experience in customer support needs assessment and follow-up care. Manages enquiries while maintaining service standards and improving customer satisfaction. Uses clear communication and relationship-building to support front-line operations.
Overview
4
4
Languages
2
2
years of professional experience
Work History
Education Consultant
Study Abroad
Bishkek, Kyrgyzstan
08.2025 - Current
- Reviewed transcripts and activities to assess eligibility for global programmes.
- Guided students on suitable study fields, courses, universities, and countries.
- Managed application forms, deadlines, and required documentation.
- Estimated study-abroad costs, including tuition, living, insurance, and travel.
- Built strong customer relationships through active listening and support.
- Collaborated with colleagues to achieve team goals.
- Delivered excellent customer service to maximise satisfaction.
Sales and Customer Service Representative
Tumar retail shop
Bishkek, Kyrgyzstan
05.2024 - 06.2025
- Followed up with customers offering further help and checking resolution satisfaction.
- Assessed customer needs through consultations and recommended matching products.
- Managed returns and exchanges while protecting customer trust and satisfaction.
- Planned short-term and long-term goals to hit sales targets and retain customers.
- Kept a constant presence at the front counter to handle enquiries.
- Composed monthly sales reports to brief management regarding performance and revenues.
- Scheduled new product deliveries.
- Remained updated on company offerings through regular product research.
Education
Diploma of Higher Education - Language
Taylor Institute
Osh, Kyrgyzstan 2022 - 2024
Higher National Diploma - High school
OrtoMechet
Osh, Kyrgyzstan 2014 - 2025
Skills
- Admissions advising and student counselling
- Programme matching and eligibility screening
- Study abroad planning and application tracking
- Country selection and cost estimation
- Deadline coordination and customer service
- Consultative communication and decision making
- Time management and active listening
- Effective communication and relationship building
- Deadline coordination
- Customer service
- Consultative communication
- Decision making
- Time management
- Active listening
- Effective communication
- Relationship-building
Languages
English
Upper Intermediate
B2
Russian
Advanced
C1
Kyrgyz
Proficient
C2
Uzbek
Upper Intermediate
B2
Timeline
Education Consultant
Study Abroad
08.2025 - Current
Sales and Customer Service Representative
Tumar retail shop
05.2024 - 06.2025
Higher National Diploma - High school
OrtoMechet
2014 - 2025
Diploma of Higher Education - Language
Taylor Institute
2022 - 2024