Ali Mohamed Almahdi

• Reduced closing timeframes with proactive communication and diligent follow-up on outstanding items.
• Maintained up-to-date knowledge of industry trends, allowing for efficient adaptation to regulations.
• Managed a diverse portfolio of escrow accounts to ensure timely and accurate settlements for all parties involved.
• Enhanced client satisfaction by efficiently managing escrow transactions and addressing concerns promptly.
• Streamlined workflow processes for smoother escrow operations, improving team efficiency and productivity.
• Assisted in the development of policies and procedures that enhanced operational efficiency within the escrow department.

Short Term Assignment (STA) as Head of Banking Operations and Customer Communications - WPB - UAE.

- Banking Operations: My role is to make sure that SLAs are met and are aligned with business, manage costs as per targets, oversight on controls and make sure controls are affective and risks are monitored. Also, good and affective communication with all stakeholders, meet their needs and seek for improvement opportunities are main tasks in this role.

This role include oversight on 3 teams which consist of 2 abroad teams and 1 onshore team.

- Customer Communications: My role is to manage vendors and make sure that all vendor's activities are aligned with SLAs. Must ensure that adequate oversight and control over vendors are in place.

• Worked in Banking Operations with responsibility of holding customers and business requests.
• Worked in wholesale department to support business in handling wholesale account servicing which include signature amendment, contact details update and many other tasks related to account servicing. Also, managed the registration of TRN when UAE started implementing the VAT back in 2018.
• Worked in Cash & Cheques department as project support manager. The role included clearing vendor's invoices of services performed for business and handling MENAT region delivery services volumes on monthly basis as well as analyzing differences in volumes on monthly basis.

• Testing home appliances according to the safety standards before marketing approval
• Strong knowledge of ISO 17025 auditing process and facilitation of required activities
• Testing samples according to IEC 60884 standard and adhere to correct process
• Performing internal preventive and corrective maintenance of different equipment.
• Knowledgeable in utilizing electrical and electronics related equipment and devices.
• Facilitated reporting of different results on tests done in line with correct standards.