Alina Apenova
Flight attendant
Dubai
Summary
Dedicated and detail-oriented scheduler with a strong foundation in compliance and documentation requirements, ensuring all processes meet industry standards. Proven expertise in diagnosing malfunctions and executing repairs with precision, consistently enhancing functionality and performance. Proficient in interpreting blueprints and diagrams, as well as conducting infrared analysis to swiftly identify issues. Committed to delivering high-quality preventative maintenance and emergency repair services, fostering a safe and efficient operational environment.
Overview
13
13
years of professional experience
6
6
Languages
Work History
Flight Attendant
Emirates
06.2023 - Current
- Followed company regulations and rules promoting safe environment for both travellers and employees.
- Politely greeted incoming passengers and provided direction to seat locations to facilitate the boarding process.
- Administered basic first aid, keeping calm and focused to minimise disruptions to other passengers.
- Took part in safety demonstrations to educate passengers about safety procedures and proper use of safety equipment.
- Sold duty-free goods and advised passengers of any allowance restrictions at country of destination.
Flight Attendant
Air Astana
05.2022 - 06.2023
- Met all airline and civil aviation regulations, ensuring that passengers were kept safe at all times.
- Comforted and provided reassurance to passengers during unforeseen or stressful events, such as flight turbulence and flight delays.
- Offered answers to passengers' questions and resolved issues when they arose during flights.
- Promoted efficient use of storage space by instructing passengers on best methods for stowing luggage in overhead compartments and under seats.
- Instructed passengers how to stow their luggage in overhead compartments and under seats.
Cashier
AK
05.2019 - 09.2019
- Maintained high productivity by efficiently processing cash, credit and debit payments.
- Trained new team members in cash register operation, stock procedures and customer service.
- Assessed customer needs through clear communication, anticipating and responding appropriately to queries.
- Maintained clean, tidy and organised checkout areas.
English Teacher
3.45
09.2018 - 12.2018
- Boosted writing skills by designing creative and comprehensive exercises.
- Planned lessons with dynamic discussions and exercises to promote engagement.
- Evaluated students' comprehension of lessons through relevant test questions.
- Updated learning resources to achieve curriculum goals.
- Developed constructive feedback on homework to drive attainment.
- Adapted teaching style for students with Special Educational Needs and Disabilities.
Retail Sales Associate
Kaikarmet
06.2012 - 08.2018
- Greeting customers.
- Answering customer questions related to merchandise and store policies.
- Recommending products or services based on customer needs.
- Processing customer payments and refunds.
- Worked flexibly across multiple customer access points.
- Used open-ended questioning to understand customer needs and recommend appropriate products.
- Used downtime to clean store floor, rearrange product displays and restock shelves.
- Displayed outstanding personal presentation and customer service in customer-facing role.
Education
Bachelor of foreign culture - 2 foreign Languages
M.H.Dulati university
Skills
Schedule management
Customer service
Flight safety
First aid
Public speaking
Leadership qualities
Strong work ethic
Reliability and punctuality
Adaptability and flexibility
Emergency care
Cultural awareness
Multilingual skills
Education
other
Interests
Volleyball
Basketball
Tennis
Reading Books
Learning languages
Fashion
Music
Movies
History
Passion for Astro/space
Timeline
Flight Attendant
Emirates
06.2023 - Current
Flight Attendant
Air Astana
05.2022 - 06.2023
Cashier
AK
05.2019 - 09.2019
English Teacher
3.45
09.2018 - 12.2018
Retail Sales Associate
Kaikarmet
06.2012 - 08.2018
Bachelor of foreign culture - 2 foreign Languages
M.H.Dulati university
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