Alina-Elena Gitlan
Summary
Professional, dedicated and reliable operations manager who excels at prioritizing and completing multiple tasks simultaneously. Committed to deliver high quality results with low supervision, can be easily integrated in any team and follow up complex tasks. Energetic, organized, performing and delivering results in a smooth manner.
Overview
13
13
years of professional experience
Work History
FRONT OFFICE MANAGER
Silver Mountain Resort & Spa / Elexus Apartments
12.2023 - 05.2024
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coordinated special events bookings with event planning teams for smooth execution of functions held at the hotel premises.
NIGHT AUDITOR
The Royal Senses Resort & Spa Crete/ Curio Collection by Hilton 5
05.2023 - 11.2023
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
OFFICE MANAGER
Next Gen Farming SRL
07.2021 - 04.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
EVENT MARKETING SPECIALIST
ADAMA AGRICULTURAL SOLUTIONS
03.2016 - 06.2021
- Cultivated relationships with vendors, negotiating contracts to secure cost-effective services for each event.
- Enhanced brand awareness through the execution of successful promotional events and activations.
- Improved customer satisfaction ratings through attentive service during live events.
- Established and managed relationships with external data providers and research vendors.
- Follow-up of marketing and technical budgets - Coordination of the implementation of ATL and BTL plans, including give away objects, and distributor specific actions as requested by Sales, as defined in the detailed operational marketing plan, including performing the respective procurements according to corporate procedures.
- Manage organization of events related to the incentive reward trip.
ASSISTANT MANAGER FOR THE FINANCIAL MANAGER OF THE INSTITUTION
AUTHORITY for STATE ASSETS MANAGEMENT
04.2014 - 02.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assistance and secretarial activities serve as both an internal and external interface at the level of the Cabinet of the Director of the General Economic Department.
HOTEL RECEPTIONIST
PHOENICIA HOTEL 4
03.2011 - 03.2014
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
- Collected room deposits, fees, and payments.
- Improved efficiency of team communication by relaying important updates regarding guest preferences or special requests to relevant departments.
- Assisted in training new receptionists on hotel policies and procedures, ensuring consistency in service delivery across all shifts.
Education
BACHELOR'S DEGREE - Letters And Sciences, Administrative Law
Oil And Gas University of Ploiesti
Ploiesti, Romania07.2008
High School Diploma -
CONSTANTIN ISTRATE TECHNICAL COLLEGE
Campina, Prahova06.2004
Skills
- Microsoft Office
- Conflict resolution
- Guest relations
- Exceptional communication
- Decision-making capabilities
- Time management
- Attention to detail
- Event coordination
- Team management
- Effective multitasking
- Opera Hotel PMS
Languages
English
Bilingual or Proficient (C2)
Timeline
FRONT OFFICE MANAGER
Silver Mountain Resort & Spa / Elexus Apartments
12.2023 - 05.2024
NIGHT AUDITOR
The Royal Senses Resort & Spa Crete/ Curio Collection by Hilton 5
05.2023 - 11.2023
OFFICE MANAGER
Next Gen Farming SRL
07.2021 - 04.2023
EVENT MARKETING SPECIALIST
ADAMA AGRICULTURAL SOLUTIONS
03.2016 - 06.2021
ASSISTANT MANAGER FOR THE FINANCIAL MANAGER OF THE INSTITUTION
AUTHORITY for STATE ASSETS MANAGEMENT
04.2014 - 02.2016
HOTEL RECEPTIONIST
PHOENICIA HOTEL 4
03.2011 - 03.2014
BACHELOR'S DEGREE - Letters And Sciences, Administrative Law
Oil And Gas University of Ploiesti
High School Diploma -
CONSTANTIN ISTRATE TECHNICAL COLLEGE