Alina Shaikh

Admin Duties:

• Managing calendars for CEO, coordinating travel arrangements for CEO and employees, and organizing meetings to optimize schedules.
• Responded to inquiries by answering telephone calls, in-person questions and emails.
• Handling License renewals, Property renewals, Visa renewals for company.
• Maintained accurate documentation of company policies and procedures for easy reference by all employees.
• Maintained office supplies, distributed mail and processed invoices for payment.
• Handled sensitive information discreetly, always maintaining strict confidentiality as required by company policy or legal regulations.
• Maintained personnel records and updated internal databases to support document management.
• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
• Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
• Established organized filing system that streamlined document retrieval and reduced misplaced files.
• Enhanced data security measures conducted regular system backups to prevent data loss.
• Implemented customer feedback system, leading to improved service delivery and customer satisfaction.
• Gathered, organized and input information into digital database.

HR Duties:

• Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
• Documented human resources records and maintained confidentiality of sensitive personal information.
• Ensured accuracy of personnel records by meticulously maintaining confidential files and databases.
• Reviewed and screened applicant resumes to identify qualified candidates.
• Developed and maintained HR policies and procedures.
• Created job descriptions on boards for vacant jobs.
• Coordinated employee relocation processes

Data Entry:

• Data entry in Tally ERP to support accounting department.
• Record daily transactions related to Purchase, sales, payments, receipts, and expenses.
• Generate sales invoices in Tally system.

• Managing back-office work of debt management recovery team
• Preparing payment data and forwarding to Head Office on daily basis
• Processing customers account closure requests and following process
• Collating contact validation files, settlements and Pre-Noc requests and send to Head office for approvals
• Collating and updating reason codes, trails data, prepare data as per format & send it to Head Office within TAT
• Preparing monthly tracker for payments, nonpayment and settled customer's account
• Additional work, track employee's attendance and timing and updating data in excel and prepare monthly attendance reports
• Assist manager for back-office support & data of customers

• Handling Residential and commercial properties of the company
• Updating client and contract details in system, maintaining MIS of the properties
• Preparing Ejari contracts and manual contracts (residential, commercial and management) for tenant and company
• Tracking payments of the tenants as per schedule for renewal of contract and follow up by emails and call
• Managing calls for the maintenance of the property
• Preparing and sending renewal letters and VAT invoices to the tenants
• Verifying the KYC of the tenant as per company rules
• Collecting the rental payments and preparing the physical receipts and update data in company records
• Filing the documents and other contract details as per properties
• Sending the files to the property owner for necessary approvals and signatures
• Retaining a copy of all correspondences and approvals in the file
• Handling vacating procedures of the property as per company rules

• Handling MIS for Retail Management Portfolio of Mumbai write off pool for Credit cards customers
• Updating daily payment in MIS, Preparing MIS and publishing it as per requirement on daily basis for Recovery team, mapping SAS and Cibil data in master file on monthly basis
• Preparing Reversal files, collating Payment Reminder data, and forwarding to Head Office
• Preparing report cards and Target letters for the agencies, Verifying KYC documents of the customers
• Operating on Oracle Flexcube, Finware and Vision Plus software's, updating client information in System
• Segregate master data for contact validation files, settlements files, Trails (HHT machines and system), forwarding reports to Head Office daily basis
• Processing Debit letter requests of the customers, Downloading cash files and balance files on daily basis and mapping in master file
• Collating and verifying Settlements and Pre-Noc requests and send to head office for approvals, providing Pre- Noc & Noc letters as required
• Collating Parity codes, Reason codes and Trails data, analyze and prepare data as per format and send it to Head Office within TAT
• Preparing monthly tracker for parity, settlement, and Pre Noc data
• Additional work, skip tracing customer on Felxcube and other system for minimize risk cost and optimize returns
• Updating data to maintain departmental records and databases
• Efficiently research, share ideas and information to recover defaulted funds
• Working with the team members to ensure efficiency in process within TAT