Alina Dana Vladulescu
Flight Attendant
Dubai
Summary
Dynamic professional with a proven track record at Emirates Airlines, excelling in roles requiring exceptional teamwork, collaboration, and problem-solving skills. Spearheaded uniform standards improvement, enhancing service excellence and accountability. Skilled in time management and adept at fostering a culture of professionalism, significantly boosting customer satisfaction and loyalty.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Image and Uniform Standards Office
Emirates Airlines
10.2023 - Current
- Ensure compliance with company uniform standards across all staff.
- Conduct regular inspections and provide feedback to employees on uniform and over all appearance presentation.
- Collaborate with management to update and improve uniform policies.
- Provide training and constant guidance to new employees on uniform standards.
- Manage uniform inventory and coordinate with suppliers for uniform procurement.
- Provided guidance and support to staff members, fostering culture of accountability, professionalism, and excellence in service delivery.
Cabin Supervisor
Emirates Airlines
06.2019 - Current
- Served as liaison between cabin crew members and upper management, maintaining open lines of communication regarding issues affecting flight service and operations.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices related to cabin management.
- Assisted passengers with special needs or requests, demonstrating empathy and understanding while adhering to airline guidelines.
- Provided exceptional customer service, resulting in increased passenger loyalty and repeat business.
- Mentored new cabin crew hires, providing guidance on company policies and procedures as well as implemented changes and ensured consistency on each flight .
- Conducted public relations and service recovery to ensure repeat business.
Cabin Crew Member
Emirates Airlines
Dubai
06.2012 - Current
- Exceeded performance metrics for customer satisfaction surveys by consistently receiving positive feedback from passengers regarding attentive service.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
VVIP Cabin Crew
Royal Airwing
09.2017 - 10.2018
- Followed company regulations and rules to promote safe environment for vvip travelers.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Offer exceptional service, hospitality and attended to royal etiquette.
Reservations Manager
Blue Marlin Ibiza UAE
02.2012 - 05.2012
- Enhanced customer satisfaction by efficiently managing reservations and providing exceptional service.
- Consulted with central reservations to discuss new rate plans and promotions.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Created rate plans and worked with revenue manager to boost occupancy.
- Assisted front office staff in managing walk-ins or last-minute changes during peak periods, maintaining smooth operations and guest satisfaction levels.
Reservations Supervisor
Rare the Place Lounge
09.2011 - 01.2012
- Assisted in development of promotional packages, driving revenue growth within department.
- Boosted team morale through consistent recognition of top performers'' achievements.
- Developed training materials to help new hires quickly become proficient in company policies and procedures.
- Streamlined reservation processes for increased accuracy and reduced booking errors.
- Resolved escalated customer issues, ensuring positive outcome for both guest and organization.
Sales Promoter
Phillip Morris International
04.2008 - 04.2010
- Increased customer interest by conducting engaging product demonstrations and providing detailed information on features and benefits.
- Identified interest in customers by explaining products and services and initiating conversations.
- Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
- Identified product features to promote in ad campaign.
- Provided coupons, product samples and informational brochures to customers.
- Maintained inventory by organizing and cleaning stockroom.
Assistant Project Manager
Coda Serv SRL
09.2005 - 01.2008
- Managed subcontractor relationships effectively to ensure quality workmanship within deadlines and budgets.
- Developed and maintained project documentation for reliable records.
- Assisted in successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Generated weekly and monthly status reports for helpful progress tracking.
Front Desk Assistant
Provita Medical and Care Academy
05.2003 - 05.2005
- Improved communication between departments with thorough documentation of guest requests or concerns for prompt resolution.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Handled payment and bill processing, change giving and payment collecting for guests.
- Managed multi-line phone system, directing calls to appropriate departments while maintaining friendly demeanor.
Education
Certificate - Microsoft Office Advance Courses
London School of International Studies/Research
Dubai, United Arab Emirates10.2024
Diploma - Ground Handling Operations
Edith Cowen University
Australia, Perth 09.2023
Bachelor of Science - Dental Laboratory Technology
Victor Babes University of Medicine, Pharmacology
Romania, Timisoara 07.2011
Diploma - Public Relations
Tibiscus Private University
Romania, Timisoara 09.2002
High School Diploma -
Mircea Eliade Highschool
Romania, Resita 06.2001
Skills
Teamwork and Collaboration
Report writing
Personnel mentoring and training
Time Management
Problem-Solving
Teamwork and Collaboration
Languages
English
Advanced (C1)
Romanian
Bilingual or Proficient (C2)
French
Intermediate (B1)
Spanish
Elementary (A2)
Italian
Elementary (A2)
German
Elementary (A2)
Certification
Hospitality Learning Experience EHL Lausanne
Timeline
Hospitality Learning Experience EHL Lausanne
07-2024
Image and Uniform Standards Office
Emirates Airlines
10.2023 - Current
Cabin Supervisor
Emirates Airlines
06.2019 - Current
VVIP Cabin Crew
Royal Airwing
09.2017 - 10.2018
Cabin Crew Member
Emirates Airlines
06.2012 - Current
Reservations Manager
Blue Marlin Ibiza UAE
02.2012 - 05.2012
Reservations Supervisor
Rare the Place Lounge
09.2011 - 01.2012
Sales Promoter
Phillip Morris International
04.2008 - 04.2010
Assistant Project Manager
Coda Serv SRL
09.2005 - 01.2008
Front Desk Assistant
Provita Medical and Care Academy
05.2003 - 05.2005
Certificate - Microsoft Office Advance Courses
London School of International Studies/Research
Diploma - Ground Handling Operations
Edith Cowen University
Bachelor of Science - Dental Laboratory Technology
Victor Babes University of Medicine, Pharmacology
Diploma - Public Relations
Tibiscus Private University
High School Diploma -
Mircea Eliade Highschool
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