Summary
Overview
Work History
Education
Skills
Languages
Interpersonal Skills
Timeline
Generic
Alina Elena Costan

Alina Elena Costan

Riyadh

Summary

Organized Back Office Specialist with knack for streamlining administrative processes and improving data accuracy. Improved workflow efficiency, reducing processing time and increasing team productivity. Known for resolving complex issues swiftly and enhancing overall operational performance.

Experienced with back office operations, including administrative support and data management. Utilizes effective organizational skills to streamline processes and enhance workflow. Knowledge of problem-solving techniques ensures smooth and efficient operations.

Overview

19
19
years of professional experience

Work History

Back office specialist

EVODIA SERVICE GmbH
09.2021 - 03.2025
  • Collaborated with team members to achieve project objectives.
  • Streamlined back office processes for enhanced efficiency.
  • Assisted in financial transactions ensured seamless operations.
  • Enhanced customer satisfaction by resolving back-office issues promptly.
  • Acquiring new clients increasing by 10%
  • Processing contracts and offers fore existing and new customers
  • Invoicing services
  • Identified areas for improvement, recommending changes that led to increased productivity within the team.
  • Contributed to cost-saving initiatives by identifying inefficiencies in back office operations and suggesting solutions.

Project coordinator

Municipality of Rivoli -Torino
01.2019 - 02.2020
  • Supporting underemployed people to find new job
  • Editing resumes, sending them to training courses,
  • Working Interviews appointments for people each day
  • Managed group meetings with over 20 people
  • Managed communication amongst project team members to foster collaboration.

INSURANCE OFFICE COORDINATOR

BCASSICURA
10.2010 - 11.2016
  • Customer portfolio management
  • Classic back-office and front-office aspects to insurance agency such as issuing policies and quotes, premium adjustments, requests for quotations and changes in securities, changes in policies, claims management,
  • Strategies for acquisition of new customers,
  • Opening loans for annual premium, filing of contracts and claims,
  • Consultancy approach towards customers
  • Coordinate team work to increase sales and company portfolio by 5%
  • Improved communication within team through efficient scheduling of meetings and appointments.
  • Streamlined processes and procedures to improve workflow efficiency in office.

Insurance collector

NORGA ASSICURAZIONI
10.2007 - 10.2010
  • Administrative and commercial management of agency - policy issuance, claims management, quote processing, contract and claims filing, acquisition of new customers
  • Managed large portfolios of insurance claims by liaising with clients and claim adjusters.
  • Improved customer relations through effective communication and prompt issue resolution.
  • Resolved delinquent accounts by negotiating payment plans with customers.
  • Facilitated training sessions for new employees on best practices in debt collection within insurance sector.

Head Office Vodafone

Vodafone Romania
02.2006 - 08.2007
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Consistently arrived at work on time and ready to start immediately.

Education

High School Diploma -

Economic High School Mihai Eminescu
Birlad, Romania
07-2002

Management - Economics and Bussines Administration

Faculty of Economics And Business Administration
Iasi Romania
06-2007

Skills

  • Daily operations maintenance
  • Risk management
  • General logistics
  • Administration systems
  • Financial planning
  • Brand Promotion
  • Account management
  • Accurate payroll processing
  • Digital Skills

  • Microsoft Office Package
  • Accounting and Invoicing Software
  • Administrative and clerical support
  • Inventory control
  • Policy and procedure modification

Languages

Romanian
Native
Italian
Fluent
English
Advanced
German
Intermediate

Interpersonal Skills

• Excellent ability to live and work with other people, occupying places where
communication is important and in situations where teamwork is essential


• Person of serious morality, responsible, trustworthy, motivated for personal and
professional growth, open to change, active participation, availability, concreteness,
involvement, dynamic, flexible and with the ability to work in a team.
interpersonal and creative skills. Leadership and problem solving attitude
the description...

Timeline

Back office specialist

EVODIA SERVICE GmbH
09.2021 - 03.2025

Project coordinator

Municipality of Rivoli -Torino
01.2019 - 02.2020

INSURANCE OFFICE COORDINATOR

BCASSICURA
10.2010 - 11.2016

Insurance collector

NORGA ASSICURAZIONI
10.2007 - 10.2010

Head Office Vodafone

Vodafone Romania
02.2006 - 08.2007

High School Diploma -

Economic High School Mihai Eminescu

Management - Economics and Bussines Administration

Faculty of Economics And Business Administration
Alina Elena Costan