ALIOUNE BADARA SYLLA
Dubai
Summary
I am a results-oriented professional with a strong sales, marketing, and hospitality background. I am committed to delivering exceptional customer experiences and fostering lasting relationships through authentic care, effective communication, and a dedication to service excellence. As a trilingual individual with extensive international travel experience, I have developed a deep understanding of diverse backgrounds, cultures, and the importance of respecting personal boundaries. I believe in giving each client the personalised attention and support they deserve, ensuring their experience is exceptional and fully enriching. My strengths lie in identifying client needs, crafting tailored solutions, and consistently exceeding expectations.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Business Administration Manager
ESNEFT
Ipswich
09.2016 - 04.2024
- Handled high-volume patient calls, averaging 50+ daily, ensuring timely and professional responses to inquiries and appointment requests.
- Managed daily email correspondence and outgoing faxes, exceeding 100 messages per day to patients, medical staff, and external providers.
- Resolved patient concerns effectively, offering prompt solutions and ensuring a high level of success.
- Improved interdepartmental communication by streamlining contact between front desk, nursing, and medical teams.
STORE MANAGER
Reiss London
London
02.2012 - 08.2015
- Successfully led a team of 40 employees, cultivating a positive work environment that enhanced overall team productivity by 20%.
- Implemented effective inventory management strategies, achieving a 16% reduction in stock discrepancies and a 9% improvement in merchandise turnover.
- Developed and executed targeted sales promotions, resulting in a 13% increase in monthly sales revenue.
ASSISTANT STORE MANAGER
ZARA
London
02.2010 - 01.2012
- Supported the Store Manager with daily operations by handling scheduling, tracking sales performance, and facilitating staff training.
- Contributed to the management of store operations, resulting in a 16% increase in profitability within the first year.
- Implemented a customer feedback system that led to substantial improvements in service delivery.
Education
BA (Hons) Event And Tourism Management - Bachelor of Arts
University of Suffolk
Ipswich, Suffolk 09.2016 - 05.2020
GED -
West Suffolk College
Bury St Edmunds 09.2014 - 05.2015
Master of Science - Bachelor of Arts in English Language And Literatur
Lamine Gueye
Dakar, Senegal 10.2008 - 06.2009
Skills
Demonstrates exceptional attention to detail, complemented by a strong ability to analyse data and identify inconsistencies
Possesses a proven track record in problem-solving and achieving results while consistently prioritising customer service
Displays strong leadership skills and the capacity to lead by example
Maintains outstanding organisational skills and a commitment to thorough follow-through in resolving outstanding issues
Timeline
Business Administration Manager
ESNEFT
09.2016 - 04.2024
BA (Hons) Event And Tourism Management - Bachelor of Arts
University of Suffolk
09.2016 - 05.2020
GED -
West Suffolk College
09.2014 - 05.2015
STORE MANAGER
Reiss London
02.2012 - 08.2015
ASSISTANT STORE MANAGER
ZARA
02.2010 - 01.2012
Master of Science - Bachelor of Arts in English Language And Literatur
Lamine Gueye
10.2008 - 06.2009
Languages
Wolof
English
French
Contacts
aliounesylla16@yahoo.fr, +971551661933, +00447383938054, Marina Pinnacle Tower, Dubai, Dubai, 00000, United Arab Emirates