Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic
ALI RAZA BHURGRI

ALI RAZA BHURGRI

Commercial & Operations
Dubai

Summary

Strategic Commercial Manager possessing solid knowledge of performance reporting and financial and budgeting processes. Bringing 16-year background developing and implementing commercial strategies, conducting market research and analysis and coordinating with diverse teams. Confident communicator comfortable managing high volume of work.

Overview

17
17
years of professional experience
1
1
Language

Work History

Commercial Manager

COSCO SHIPPING LINES EMIRATES LLC
05.2018 - Current
  • Handling Commercial and Operations activity for Fleet for Emirates and West Asia Region
  • Developing Market for MPP, Bulk, Tankers and Heavy Fleet in region by exploring and establishing new clientele
  • Market tonnage (ships) to customers/shippers/charterers/traders
  • Negotiate spot / project / regular shipments to achieve maximum income for HQ
  • Oversee each stage of setting up and negotiating deals, including presenting business to potential clients, negotiating main terms of contracts, and performing any follow up needed
  • Became main point of contact for customers whilst continuing to build client relationships
  • Follow up on charter parties and fixture notes
  • Participating and arranging Break-Bulk and other shipping events in U.A.E
  • Booking and fixing Bulk and Break-Bulk Shipments including Heavy Lifts for semi-submersible carriers
  • Preparing Weekly and Monthly Marketing Reports including but not limited to on-going and up-coming project activities, new developments, possibility to engage Fleet for shipments involved in Projects both in-bound and outbound
  • Liaising with chartering teams / Shipping Lines in HQ for freight enquiries and vessel’s scheduling in P.G service, South Asia, Africa and American Lines
  • Vessel Operations; Monitoring and Evaluating vessel movements for Tankers, Bulk, Break-bulk, Sem-Submersible vessel calls
  • Liaising with various charterers, brokers, logistics companies’ terminal operators for transporting cargo
  • Coordinating and Appointing various shipping agencies in West Asia for port calls
  • Scrutinizing Performa and Final disbursements accounts of agencies for payment settlement.
  • Used key metrics and prepared reports for senior management to monitor performance of commercial activities
  • Built relationships with clients to establish new contracts
  • Conducted market research and analysis to create detailed business plans on commercial opportunities, business development and expansion

Customer Service Executive

INCHCAPE SHIPPING SERVICES, Inchcape Shipping
04.2017 - 05.2018
  • Enquiry Management and handling port calls for MEI & A regions from Reginal Customer Service Center in Dubai
  • Furnishing and submitting Port Performa DA’s for incoming enquiries
  • Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
  • Handling port calls and vessel operations for locations where sub agency appointments
  • Acquire and scrutinize PDA’s of various agencies and arranging appointments
  • Collecting Port data of various ports in Middle East and preparing commodity sheets for respective port/locations
  • Nurturing of win rates thru’ effective follow-ups and by building business relations
  • Assisting principals with Port requirements and local regulations
  • Focusing on Market Intelligence to understand the commodity coverage and trend of imports/exports from the region with volumes
  • Effectively coordinating b/w various location offices to attend port calls of various global players and smaller local trade houses
  • Preparation of weekly and monthly reports focusing volumes of speculative and existing principals.

Operations Executive

NATIONAL SHIPPING SERVICES
05.2011 - 11.2016
  • Managing and supervising branch operations for handling vessel inbound calls
  • Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
  • Handling vessel calls and tug/barge operations at Fujairah, Khorfakkan and Ras Al
  • Khaimah Ports
  • Handling bunker barges and bunker supplies for vessels calling UAE ports
  • Coordinating and arranging crew changes for all offshore and in-port vessels
  • Collecting PDA’s and coordinating in-house and various agents for handling vessel calls at other ports in UAE
  • Organize ship supply services; bunker supplies; diving; u/w hull cleaning both at shore &
  • Offshore
  • Manage and share resources efficiently for optimal usage, introduce & promote cost effective measures
  • Handling port calls of; Tanker vessels, break-bulk carries, dry-bulk cargo vessels, container ships, Repairs and Husbandry matters
  • Coordinate closely between Inter-dept and inter-office support teams for timely accomplishment of tasks
  • Communicate and maintain good working relationships with ship owners, managers, charterer’s, vessels, suppliers, port authorities and terminal operators
  • Build strong business relationship with visiting principal, customer representatives
  • Liaise and coordinate regularly and directly to management for operational issues and concerns
  • Arranging for vessel clearance from Port and Immigration authorities
  • Coordinating with vessel manning departments and arranging crew changes
  • Arranging and coordinating with charterers and shippers for preparing cargo documents
  • Preparing monthly statistics reports.

Customer Service

DULSCO LLC
East Coast
02.2007 - 03.2011
  • Overseeing operations for East Coast region
  • Preparing progress reports / Stevedoring reports / Job completion certificates
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Multiple assignments & large volumes of work handling
  • Liaising with various departments and workers to ensure smooth running of operations
  • Arranging manpower and equipment for stevedoring and tank cleaning jobs
  • Issuing Memos / Appreciation letters to workers
  • Evaluating the workers performance and issuing them “Best Employee Awards” & “Spot Awards”
  • Providing customer service with ability to think and work independently, but also team
  • Player and exercising strong problem-solving skills
  • Analyzed customer buying behavior's to target clients
  • Preparing quotations and making follow-ups
  • Following up to ensure that execution of service is in accordance with client’ requirements
  • Taking pro-active steps in analyzing and improving customer service levels
  • Quality Management
  • Ensure that the processes needed for Quality Management System are established, implemented, maintained and continually improved
  • Report on the performance of Quality Management System to Top Management and need for improvements if any
  • Coordinating monthly management review meetings and record minutes
  • Arranging trainings for staff and workers in coordination with the HR department
  • Administration of both general and HR filing systems.

Education

Economics

University of Sindh
Hyderabad, Pakistan

Diploma - Logistics and Transport

CILT UK

Internal Auditor (Quality Management System) ISO- 9001:2008 Quality System Implementation -

BV
Dubai, U.A.E

Skills

Able to instil vision to achieve company goals and expectations while maintaining quality, safety and customer service integrity through total quality managementundefined

Accomplishments

  • Shipping Agents Role and Port management
  • Trainings on Bulk, Gas, Cruise and Tanker Vessels
  • COMMUNITY INVOLVEMENT
  • Associated with the Environmental companies, organized and participated in cleanup campaigns and collection drives
  • Had also worked freelance with various NGO’s in Pakistan on different projects such as, Education, Poverty and various Health programs
  • Attended and organized various workshops and seminars

Affiliations

Member of Charted Institute of UK – (Pakistan Parton) Member of Shipping Professional Network London –UK.

Timeline

Commercial Manager

COSCO SHIPPING LINES EMIRATES LLC
05.2018 - Current

Customer Service Executive

INCHCAPE SHIPPING SERVICES, Inchcape Shipping
04.2017 - 05.2018

Operations Executive

NATIONAL SHIPPING SERVICES
05.2011 - 11.2016

Customer Service

DULSCO LLC
02.2007 - 03.2011

Economics

University of Sindh

Diploma - Logistics and Transport

CILT UK

Internal Auditor (Quality Management System) ISO- 9001:2008 Quality System Implementation -

BV

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