Hi, I’m
ALISHA ABDUL VAHAB
Summary
Skilled customer service professional with 8+ years of experience in client services, management, and leadership. Committed to enhancing customer experiences through product knowledge, timely support, and effective conflict resolution. Enthusiastic, personable, and passionate about fostering strong customer relationships and building brand loyalty.
Overview
10
years of professional experience
Work History
SHARAF EXCHANGE LLCDubai
SUPERVISOR
03.2022 - Current
Job overview
- Executed Remittance, Forex and Wps transactions as per target numbers
- Execute and Monitor the sales mix in the branch to ensure it is as per branch plan.
- Execute hyper local marketing plans towards increase in customer footfalls.
- Adhere strictly to follow all operational and compliance procedures of the Company.
- Perform end of shift closing procedures in complete adherence to operating procedures.
- Ensure that the operational registers at the branch are always up to date.
- Ensure that every branch team member has received mandatory trainings.
- Ensure that all complaints are resolved on time.
- Ensure that every branch team member is adequately trained on products and customer service skills.
- Ensure that every branch team member adhere to the compliance and operational policies.
- Monitor that the Staffing Roster is adhered to across all areas and activities
- Communicated with other departments and management to resolve problems and expedites.
- Onboarded more than 50 corporates our company for TT's, Forex and WPS by collecting all required documents
- Performed the duties of the Branch Manager in the absence of the Branch Manager
SHARAF EXCHANGE LLCDubai
Customer Service Executive
05.2018 - 02.2022
Job overview
- Managed and handled the cash, cheque or online transfer transactions at the counter.
- Ensured the delivery of quality service to customers while adhering to operational controls and avoiding cash excess and shortages.
- Ensured all teller transactions and other routine processing is done as per laid down procedures and central bank guidelines.
- Ensured due diligence is carried out with respect to money laundering and other regulatory requirements.
- Provided information and guidance to customers through the delivery of excellent customer service to resolve customer queries and achieve customer satisfaction.
- Strong knowledge of all business products and UAE Anti Money Laundering Policy and Law.
- Assisted Branch manager and Supervisor in promotional and marketing activities.
- Topper in selling loyalty cards to customers and thereby retained the customers to do more business.
- Processed WPS transactions and applied salary cards at large volume.
- Executed customer transactions regarding cash, cheques, online transfers and money exchange.
- Proficient in exchanging different currencies.
- Maintained friendly and professional customer interactions.
- Obtained necessary KYC information from customers and correctly entering data in the system.
- Ensured to provide best customer service and followed company policies and regulations.
- Supported branch manager in sales, promotional and marketing activities.
- Provided information and guidance to customers and solved customer complaints promptly.
UAE exchange India
Customer Service Executive
06.2015 - 02.2018
Education
Marian Engineering CollegeKazhakkutam, Kerala
B.TECH from COMPUTER SCIENCE AND ENGINEERING
Skills
- Highly motivated
- Strong team player
- Excellent communication skills
- High attention to detail
- Strong administration skills
- Time management
- Priority management
- Excellent product knowledge
- Excellent market knowledge
- Excellent industry knowledge
- People management skill
- Creativity
- Numerical ability
- Excellent client service skills
- Complaint resolution
- Report preparation
- Multiline phone etiquette
- Customer service
Disclaimer
I do hereby declare that the information and facts stated above are true and correct to the best of my knowledge and belief. If you give me an opportunity I would perform up to the best of your expectations.
Languages
- English
- Hindi
- Tamil
- Malayalam
Personal Information
- Passport Number: P4440882
- Date of Birth: 03/25/93
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Visa Status: Employment
Languages
English
First Language
Hindi
Proficient
C2
Malayalam
Proficient
C2
Tamil
Proficient
C2
Arabic
Elementary
A2
Timeline
SUPERVISOR
SHARAF EXCHANGE LLC
03.2022 - Current
Customer Service Executive
SHARAF EXCHANGE LLC
05.2018 - 02.2022
Customer Service Executive
UAE exchange India
06.2015 - 02.2018
Marian Engineering College
B.TECH from COMPUTER SCIENCE AND ENGINEERING
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