Alisha Marie Guzder
Dubai
Summary
Strategic payment industry professional with 15 years of Dubai , UAE
experience spearheading growth through partnerships across Middle East, Africa and Europe
Overview
15
15
years of professional experience
Work History
Senior Account Manager & Sales Support Team Manager
Network International L.L.C
05.2018 - Current
- Grew & retained 40 partnerships across issuer banks, fintechs & payment schemes within MEA & Europe
- Negotiated over 20 master service partner contractual terms and commercial agreements and solidified beneficial agreements that contributed to over $40M
- Managed Sales support team that supports Issuing business for stationary procurement, project billing & reconciliation
- Business process engineered standard operating procedures “Account Management Process & Policy document” for Processing business in 2020
- Point of contact for all operational and business escalations and received positive 360 Degree review from portfolio
- Exceeded revenue targets for portfolio of past 4 years through sales of payment products and digital alternate payment channels
- Responsible for budgeting, financial modeling & revenue reporting for processing P&L for Key client banks within profile
- Worked on over 20 financial enterprise programs annually costing over $15M with operations, products, finance and IT to execution
- Strategically built industry partnerships with service providers, fintechs, exchange houses for rolling digital payment programs
- Worked with customers, internal auditors, performance matrices to solve operational escalations with aim for continuous improvement
- Worked with Central Bank and card schemes on delivering compliance mandates
- Work done to support organization (beyond current role) -
- Conceptualized and organized payments workshops - ‘NI Fraud User Group’ with risk experts and ‘Data User Group Advisory Board’ on data sharing, benchmarking, data streaming with partners in data analysis
- CSR Management from 2012 to date for organizing fundraisers, workshops, staff volunteers, campaigns
- Represented Account management team for Internal audit for 2020 and 2021.
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration
- Researched emerging industry trends, applications and concepts to enhance products and services
- Handled high-profile accounts worth up $20M while overseeing team of 3 employees
- Grew revenue 110% on average for my portfolio in the past 3 years through value based selling of company payments products.
- Provided extensive support in sales, technical and business areas to key accounts
- Worked with customers to develop strategic business and account plans
- Mentored junior account management professionals to develop skills and increase company revenue
- Sold new products and services and developed new accounts to maximize revenue potential
- Analyzed key competitors to respond to competitive threats
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
Key Account Manager
Network International L.L.C
01.2011 - 04.2018
- Managed joint venture relationship in Bahrain from where managed business for 11 financial institutions
- Organized and managed training leads for team and provided cross functional training on projects and sales techniques
- Managed vendors regarding cost management, future inventory and invoicing
- Conducted monthly stakeholder management meetings with senior management to ensure that overall progress of existing clients
- Re-engineered billing process and procurement process to improve efficiency and reduce manual processes.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Analyzed key competitors to respond to competitive threats.
Senior Officer Business Development
Network International L.L.C
02.2008 - 01.2011
- Planned manpower for over 8 programs & marketed procurement initiatives for business partnerships with over 5 new vendors.
- Established new partners in procurement and testing which included setting up new pricing structures, negotiation of prices legal contracts and effectively managing project budgets
- Improved onboarding process by improving efficiency of new business sign-up, KYC and requirement gathering that allowed for quicker TAT on processing new business by over 25%.
- Defined and integrated roles, responsibilities and processes for business team and data management organization.
- Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
Business Development & Marketing Executive
Network International L.L.C
08.2007 - 02.2008
- Process engineered - the monthly processes for financial management of products being marketed
- Maintained and communicated statistics on pricing dynamics for services and products
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
Online and Network Marketing Research Executive
Gold Quest International Private Ltd
Dubai
07.2006 - 08.2006
- Researched online customers to build analytics on current products & services with an aim to enhance the customer experience
- Interviewed key stakeholders & corporate clients to review service lapses, new product suggestions and improvements.
Education
Sustainable Strategy
Harvard Business School
USA, Online 03.2022 - 04.2022
Disruptive Strategy -
Harvard Business School
USA Online 01.2022 - 03.2022
MBA - International Business
Symbiosis University
India Online 06.2014 - 04.2016
Six Sigma Six Sigma Green Belt Training -
Certification in Project Management (CAPM -
Project Management Institute
Florida, USA 02.2010 - 01.2010
Certificate Program in Entrepreneurial Development Training (CPED) -
Symbiosis University
India Online 01.2009 - 01.2010
Bachelor's Degree - Business Management, Marketing
Christ College
Bangalore, India 05.2004 - 05.2007
Skills
Business Transformationundefined
Interests
Food, Author, Travel, Yoga
Timeline
Sustainable Strategy
Harvard Business School
03.2022 - 04.2022
Disruptive Strategy -
Harvard Business School
01.2022 - 03.2022
Senior Account Manager & Sales Support Team Manager
Network International L.L.C
05.2018 - Current
MBA - International Business
Symbiosis University
06.2014 - 04.2016
Key Account Manager
Network International L.L.C
01.2011 - 04.2018
Certification in Project Management (CAPM -
Project Management Institute
02.2010 - 01.2010
Certificate Program in Entrepreneurial Development Training (CPED) -
Symbiosis University
01.2009 - 01.2010
Senior Officer Business Development
Network International L.L.C
02.2008 - 01.2011
Business Development & Marketing Executive
Network International L.L.C
08.2007 - 02.2008
Online and Network Marketing Research Executive
Gold Quest International Private Ltd
07.2006 - 08.2006
Bachelor's Degree - Business Management, Marketing
Christ College
05.2004 - 05.2007
Six Sigma Six Sigma Green Belt Training -
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