Alisher Akhmedov
Abu Dhabi
Summary
- Constantly provide an approachable, helpful and friendly service to colleagues and guests alike.
- Act as an information resource by being well informed and aware of all activities and events happening within the resort as well as other JI properties and throughout Dubai.
- Maintain an in-depth knowledge about sites, tours and restaurants in Dubai and assign the work to the Bell Attendants as required.
- Make bookings for guests for air-tickets, restaurants, tours, golf etc. and liaise with the respective companies and other JI Properties.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Unit Head at Visitors Experience
Department Of Culture & Tourism Of Abu Dhabi
Abu Dhabi , Abu Dhabi
2023.06 - Current
- Strong leadership and team management abilities
Excellent communication and interpersonal skills
Proven ability to achieve and exceed performance targets
Exceptional organizational and time management skills
Proficient in report generation and data analysis
Collaborative approach to problem-solving and decision-making
Acting Unit Head at Visitors Experience
Department Of Culture & Tourism Of Abu Dhabi
2022.02 - 2023.05
- Achieve over 94% visitor satisfaction by managing Visitors Experience functions at MAS campus including the Berklee Abu Dhabi Musical Center, Photography Studio and Manarat Al Saadiyat during the operational days throughout the year.
- Ensure 100% of Visitors Experience team meet performance expectations during the year.
- Achieve the Loyal Initiative team goal by collaborating with external institutions that will bring at least two collaboration per institution during the year 2022
- Submit 100 % of weekly and monthly Manarat Al Saadiyat performance reports during the operational days throughout the year.
- Ensure 100% completion of team goals ( tours, surveys, data base, personalized notes ) during the operational days throughout the year.
Visitors Experience Supervisor
Department Of Culture & Tourism Of Abu Dhabi
Abu Dhabi , Abu Dhabi
2017.10 - 2022.01
- Strong organizational and communication skills
Ability to develop and implement action plans
Experience in facilitating educational training sessions
Proficient in staff management and performance evaluation
Detail-oriented with excellent record-keeping abilities
Knowledge of financial management principles and petty cash handling
Proficient in report generation and data analysis
Visitor Engagement Specialist
Department Of Culture & Tourism Of Abu Dhabi.
2013.09 - 2017.09
- Taking care of updating the events registration and surveys details to CRM system.
- Reporting about feedbacks to Event management to improve events organizing.
- Responsible for the guided tours related to opening Guggenheim Abu Dhabi ,Louvre Abu Dhabi and Zayed National museums at the same time conducting VIP tours for foreign delegations, embassies and royal families.
- Constantly learning about different art movements to be aware about cultural identity of our new exhibitions.
Visitor Services Coordinator
Tourism Development & Investment Company, The UAE
2011.02 - 2013.09
- To give deeply information and interesting tours to visitors about Cultural District projects of TDIC in Saadiyat Island.
- To gather more information recourse about history and present days of Abu Dhabi city.
- To conduct weekly, monthly team meetings and trainings about exhibitions.
- Make bookings by phone, via e-mail or face to face with visitors for exhibition tours and workshops.
- To make power point presentations about researches and share with Cultural VSC Team.
- To learn more about Education department Organizational chart in my present internship.
- To learn more techniques of researches for workshops, educational guide materials.
- To do access, data about previous exhibition workshop.
Guest Services Executive - Concierge
Al Qasr, Madinat Jumeirah Resort. The UAE.
2006.11 - 2011.01
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Managed front office operations of busy hotel, delivering 5-star service to cultivate loyalty and satisfaction.
- Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Trained staff in delivering top-quality hotel services in alignment with hotel reputation and mission statement.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Created and maintained comprehensive database of local attractions and restaurants to assist personnel in recommending guest entertainment.
- Coordinated ground and air travel arrangements for business and leisure customers to support satisfaction.
- Handled customer complaints to satisfy and retain guests.
- Created welcoming and comfortable environment for guests.
- Maintained high level of professionalism and discretion when dealing with guests.
History Teacher
Republic Medical College, Uzbekistan
2005.08 - 2006.10
- Attended professional development seminars and workshops to maintain expertise in [Area of study].
- Prepared various classroom activities and assessment methods to promote retention of study materials.
- Employed appropriate teaching methods to cater to individual educational needs of each student.
- Delivered prepared lesson plans using instructional materials and tools.
Public Relations Leader
- “Kamolot” – Youth Union, Tashkent Uzbekistan
2003.08 - 2005.09
- Organization and conducting seminars and events related to different topics such as: “Say NO to AIDS”, “Fight with terrorism” “Language is mirror of the Culture “ and others.
- Organizing events in District College and lyceums.
Assistant Director
Kashkadarya Regional Museum
2000.01 - 2003.07
- Archive of exponents;
- To get budget from Ministry of Culture to buy historical exponents for museum;
- To make sure about temperature of archive cabinets which was kept historical embroidery and carpets;
- To arrange moving exhibitions in government's building for foreign VIP delegations;
- To secure all items and exhibition cabinets in the museum;
- To send guide colleagues for training to get more information about historical places location of Sardobas (big domes in underground which was used to keep the water cool) and Minarets (old Mosques)
- To do expedition with foreign and famous Uzbek archeologists for example Rustam Sulaymonov's group to Shakhrisabz,Zohoki Moron and other old historical places;
- Also we did different Exhibitions whose names are given below. Those exhibitions were shown to city's local population and tourists.
Education
Bachelor of Science - Humanitarian
Karshi State University
Karshi City, Kashkadarya Region Uzbekistan07.2004
Skills
- Quality Assurance
- Clerical Support
- Decision-Making
- Time Management
- Organization and Time Management
- Organization
- Analytical Thinking
- Fluent in English,Russian
- Excellent Communication
- Problem-Solving
- Customer Relations
Certification
- ‘The 7 Habits of Highly Effective People’ (3 Days) - Department of Culture and Tourism of Abu Dhabi -2017
• ‘Train the Trainer’ (7 Days) - Department of Culture and Tourism of Abu Dhabi -201
• "Self &Time Management of Effective People" - Department of Culture and Tourism of Abu Dhabi -2017
• ‘Nebosh Fire and Safety training – (3 days) July 2023
• ‘Revive for Leaders- Your Team's Work Environment and Your Responsibility’ DCT training session May 2022
• ‘Community in XXI Century Workplace’ Coursera (4 weeks) Course. Obtained the Certificate 2020
• ‘Managing as a Coach’ Coursera (4 Weeks) 2020
• Member of Toastmaster Club Department of Culture and Tourism of Abu Dhabi
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Unit Head at Visitors Experience
Department Of Culture & Tourism Of Abu Dhabi
2023.06 - Current
Acting Unit Head at Visitors Experience
Department Of Culture & Tourism Of Abu Dhabi
2022.02 - 2023.05
Visitors Experience Supervisor
Department Of Culture & Tourism Of Abu Dhabi
2017.10 - 2022.01
Visitor Engagement Specialist
Department Of Culture & Tourism Of Abu Dhabi.
2013.09 - 2017.09
Visitor Services Coordinator
Tourism Development & Investment Company, The UAE
2011.02 - 2013.09
Guest Services Executive - Concierge
Al Qasr, Madinat Jumeirah Resort. The UAE.
2006.11 - 2011.01
History Teacher
Republic Medical College, Uzbekistan
2005.08 - 2006.10
Public Relations Leader
- “Kamolot” – Youth Union, Tashkent Uzbekistan
2003.08 - 2005.09
Assistant Director
Kashkadarya Regional Museum
2000.01 - 2003.07
Bachelor of Science - Humanitarian
Karshi State University
- ‘The 7 Habits of Highly Effective People’ (3 Days) - Department of Culture and Tourism of Abu Dhabi -2017
• ‘Train the Trainer’ (7 Days) - Department of Culture and Tourism of Abu Dhabi -201
• "Self &Time Management of Effective People" - Department of Culture and Tourism of Abu Dhabi -2017
• ‘Nebosh Fire and Safety training – (3 days) July 2023
• ‘Revive for Leaders- Your Team's Work Environment and Your Responsibility’ DCT training session May 2022
• ‘Community in XXI Century Workplace’ Coursera (4 weeks) Course. Obtained the Certificate 2020
• ‘Managing as a Coach’ Coursera (4 Weeks) 2020
• Member of Toastmaster Club Department of Culture and Tourism of Abu Dhabi
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