ALIYA KHAN
Dubai, Khan,DUBAI
Summary
To be a well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work history
HR Visa co-ordinator
SMART TRAVELS LLC
SHARJAH
11.2022 - Current
- It oversee all aspects of the Visa B2E and as well as B2C - It a must to understand all employee and as well as suppliers to deal with all applications through phone and direct contact and by post to ensure that the client safety
- You must oversee the completion of all relevant visa and immigration documents and ensure that they are received within the time limit set by the government
- It must ensure that all of the information provided by the Employee is accurate and correct, preparing and checking all legal documents
- Prepare all fee quotes and any information required by clients, colleagues or authorities
- I was able to help the client to obtain Visas, Green cards and other documentation required
- It required to train some HR staff to enhance their understanding of immigration rules as per as labour law in UAE to help them to fulfil their roles to a high level.
- Updated [Spreadsheet] with important office metrics and logged daily activities.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
- Tracked daily activities and important metrics with spreadsheets.
- Offered knowledgeable, friendly support to in-office guests.
- Coordinated travel flights, accommodation and itineraries for office staff.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Wrote professional letters, memos and emails for internal and external business communication.
- Represented company and promoted brand with exceptional service and presentation.
Front Office Assistant
VSF GLOBAL GCC
Dubai
06.2022 - 08.2022
- Timely entry of data and data corrections as and when required
- Verifying proper completion of the process and change documentation
- Resolving complex situations following pre-established guidelines -Developing and maintaining a solid working knowledge of the airline industry and of all products, services and processes performed by the team.
- Accurately handled cash transactions and Completed reception duties in line within policies and procedures.
- Delivered exceptional guest service throughout entire visa service process.
- Managed 20 people regularly in premium reservations within 20 minutes using government website.
- Greeted and assisted Different tyes visitors within the time period given to me .
- Entered handwritten data into computers for easy retrieval.
- Stayed up-to-date with knowledge of company products and services to assist clients with concerns.
- Assisted in onboarding new hires to help with smooth integration into company culture.
- Completed banking transactions and carried out basic bookkeeping.
- Organised and maintain office common areas.
- Typed and proofread documents for senior management.
- Drafted written communication in response to complex customer queries.
- Conducted research and compiled data upon request.
- Received and screened high-volume internal and external communications, calls and email.
- Maintained office files for reliable reference, including electronic and hard copies.
- Greeted guests and clients with warmth and professionalism.
- Oversaw daily office operations and equipment maintenance.
Education
IATA PASSANGER GROUND SERVICE - AVIATION / TRAVEL AND TOURISM
ZABEEL INTERNATIONAL INSTITUTE OF MANAGEMENT
DUBAI 12.2022 - 02.2023
CERTIFIED HUMAN RESOURCE MANAGEMENT PROFESSIONAL - Human Resource Management
CHRMP
INDIA 05.2021 - 08.2021
BACHELOR IN COMMERECE - FINANCE AND ACCOUNTING
SAHRADAYA COLLEGE OF ADVANCED STUDIES OF ARTS
INDIA 06.2019 - 05.2022
Certificate of Higher Education - COMMERCE
INDIAN EXCELLENT PRIVATE SCHOOL
SHARJAH 03.2017 - 03.2019
Skills
- Good Communication and Management skills
- Tally - Beginner
- Web design Developmement- Java and HTML - Intermediate
- Travel planning
- Mail handling
- Data entry
- MS Office
- Document control
- Customer relations
- Multi-line telephone systems
- Research management
Interests
Extra-Curricular activities
, Logo design competition -Culturelligence 2022
Languages
English
Advanced
Arabic
Beginner
Hindi
Fluent
French
Beginner
Malayalam
Fluent
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
IATA PASSANGER GROUND SERVICE - AVIATION / TRAVEL AND TOURISM
ZABEEL INTERNATIONAL INSTITUTE OF MANAGEMENT
12.2022 - 02.2023
HR Visa co-ordinator
SMART TRAVELS LLC
11.2022 - Current
Front Office Assistant
VSF GLOBAL GCC
06.2022 - 08.2022
CERTIFIED HUMAN RESOURCE MANAGEMENT PROFESSIONAL - Human Resource Management
CHRMP
05.2021 - 08.2021
BACHELOR IN COMMERECE - FINANCE AND ACCOUNTING
SAHRADAYA COLLEGE OF ADVANCED STUDIES OF ARTS
06.2019 - 05.2022
Certificate of Higher Education - COMMERCE
INDIAN EXCELLENT PRIVATE SCHOOL
03.2017 - 03.2019
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