Aliyaa ElHarouny
Dubai
Summary
Executive Administrative Professional with over 6 years of experience supporting senior leadership while delivering high standards of customer service. Skilled in executive calendar management, office operations, stakeholder communication, and client relationship management. Proven ability to streamline administrative processes, resolve customer concerns effectively, and maintain professionalism and confidentiality in fast-paced environments.
Overview
2027
2027
years of professional experience
Work history
Executive assistant to chief executive officer
Cric MediaCorp
Dubai, UAE
2025.02 - Current
- Prepared agendas, took minutes, tracked action items, and ensured timely execution.
- Prepared, reviewed, and executed agreements through DocuSign, ensuring accuracy, compliance, and timely completion.
- Organised high-level events to improve stakeholder relations.
- Managed office budgets, processed invoices, and coordinated purchases with vendors.
- Anticipated CEO needs, prioritized tasks, and ensured deadlines were met without escalation.
- Acted as the HR liaison by communicating with recruiters, scheduling interviews, and arranging full induction plans for new hires.
- Supervised daily office operations, vendor relationships, maintenance, and supply management to ensure a smooth working environment.
- Served as the primary point of contact between the CEO and internal/external stakeholders, drafting correspondence and managing follow‑ups.
- Organized complex travel itineraries, accommodations, and expense reports for the CEO and senior leadership.
Administrative Assistant
Sutherland Global Services
Alexandria, Egypt
01 2022 - 01 2024
- Delivered responsive administrative support, ensuring accurate employee records, documentation, and data management.
- Supported reporting, daily operations, and workflow processes to enhance service efficiency.
- Assisted in the preparation of regularly scheduled reports for upper
- Ensured efficient travel arrangements for staff including booking flights and accommodations.
- Performed bookkeeping tasks, including invoicing and expense tracking.
- Initiated purchase orders for office supplies ensuring cost-effective procurement.
- Collaborated with HR officers during recruitment process to streamline candidate screening.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Organised client meetings, prepared agendas and took detailed minutes.
Executive Assistant to Chief Executive Officer
Polygon Enterprise
Cairo, Egypt
01 2019 - 01 2022
- Supported executive management with administrative and HR-related tasks.
- Prepared executive reports, drafted professional communications, and maintained organized filing and documentation systems.
- Provided high-level executive support to CEOs, ensuring smooth daily operations and efficient workflow.
- Coordinated schedules, meetings, and internal communications.
- Acted as central point of contact between CEO, staff, and external partners to streamline communication and follow-up.
- Managed board meeting minutes, maintaining accurate records of executive decisions.
- Facilitated communication between executives and staff, improving team cohesion.
- Coordinated travel arrangements for CEO to ensure punctuality and efficiency.
- Managed complex scheduling, resulting in maximised productivity.
- Assisted CEO with preparation of strategic plans, contributing to company growth.
Office Manager
Dental Lounge Center
Alexandria , Egypt
01 2017 - 01 2019
- Oversaw daily office scheduling and staff coordination to ensure efficient and organized workplace.
- Supported HR functions, including employee records, attendance, and documentation.
- Coordinated recruitment-related administration and staff onboarding.
- Assisted in implementing office policies and internal procedures.
- Managed office operations, scheduling, and staff coordination.
- Acted as liaison between management and staff.
Senior Customer Service Representative
Teleperformance - Majid Al Futtaim - SHARE Rewards
Dubai, UAE
11 2024 - 2025.02
- Achieved high levels of member satisfaction by efficiently resolving inquiries through calls, chat, email and social media.
- Handling high-value and priority members by delivering personalized,
- Managing complex and escalated cases to ensure timely resolution and a seamless customer experience.
- Building strong relationships with members through proactive communication and tailored solutions.
- Monitoring transactions and member activity to ensure accuracy, compliance, and service excellence.
- Coordinating with internal departments (e.g., technical, marketing, and operations) to resolve requests and cases efficiently.
- Maintaining detailed case documentation and follow-ups to ensure end-to-end resolution.
- Assisting with service recovery actions to maintain trust and enhance overall member satisfaction.
- Ensuring adherence to service standards, SLAs, and brand tone for high-priority interactions.
Education
Bachelor of Arts - Faculty of arts Department of Greek and Latin archaeology
Alexandria University
Alexandria, EgyptDiploma of Higher Education - Human Resources Development
Canadian Chamber of Commerce Middle East
Cairo, EgyptSkills
- Agreements & Docusign management
- Administrative & Office Management (Coordination, Executive Support, Document Control)
- Calendar, Travel & Meeting Management (Scheduling, Minutes)
- Communication & Relationship Management (Email, Stakeholder Coordination)
- Customer Service & Complaint Resolution
- HR & Employee Support (Recruitment, Onboarding, Records Management)
- Reporting, Documentation & Presentations
- Event Coordination
- Social Media Expertise
- Time Management, Organization & Multitasking
- CRM & Customer Service Systems (Zendesk, Salesforce, Sprinklr, SAP, Gravty)
- Microsoft Office Suite (Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint)
Languages
Arabic, English
Timeline
Executive assistant to chief executive officer
Cric MediaCorp
2025.02 - Current
Bachelor of Arts - Faculty of arts Department of Greek and Latin archaeology
Alexandria University
Diploma of Higher Education - Human Resources Development
Canadian Chamber of Commerce Middle East
Administrative Assistant
Sutherland Global Services
01 2022 - 01 2024
Executive Assistant to Chief Executive Officer
Polygon Enterprise
01 2019 - 01 2022
Office Manager
Dental Lounge Center
01 2017 - 01 2019
Senior Customer Service Representative
Teleperformance - Majid Al Futtaim - SHARE Rewards
11 2024 - 2025.02