ALI Zain Alabden Mahfoud
Summary
Achievements include dramatically improving public image for [administrative] business through hard work and disciplined approach to managing communication strategies. Top strengths include problem solving, decision making and conflict resolution. Knowledgeable Public Relations Officer bringing [1] year of experience. Maintains calm, collected and analytical mindset in high-pressure situations. Persuasive and eloquent with expertise in [organizing administrative transaction]. Proven track record of thinking quickly to answer questions in high-pressure situations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Public Relations Officer
Alkhalidiah Tourism
09.2022 - Current
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management
- Discovered and resolved complex employee issues that affected management and business decisions.
- Liaised between multiple business divisions to improve communications.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
Receptionist
Alkhalidiah Tourism
10.2021 - 09.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
Cargo Operations Agent
YONA STAR
10.2019 - 12.2020
- Utilized computer systems to manage cargo shipments and accurately track goods.
- Operated cargo handling equipment to facilitate safe and quick loading and unloading of cargo.
- Detected damages and discrepancies in cargo shipments with careful inspections and close monitoring.
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
- Compiled accurate cargo manifests, avoiding shipping errors and meeting regulatory standards.
- Built working relationships with clients to foster loyalty and encourage repeat business.
Education
Bachelor's Degree in Law - LAW
Damascus University
DAMASCUS SYRIA10.2020
Skills
- Crisis Response
- Social Media Expertise
- Media Relations
- Time Management
- Information Gathering
- Customer Inquiries
- PR Strategy Oversight
Certification
-Driving license from the United Arab Emirates-International computer driving certificate (ICDL)
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Russian
Elementary (A2)
Timeline
Public Relations Officer
Alkhalidiah Tourism
09.2022 - Current
Receptionist
Alkhalidiah Tourism
10.2021 - 09.2022
Cargo Operations Agent
YONA STAR
10.2019 - 12.2020
Bachelor's Degree in Law - LAW
Damascus University
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