Ali Zishan Raza
Customer Service Officer
Dubai
Summary
Pursuing an experience where I will be able to utilize my life experiences as well as my skills to not only allow myself to grow personally, but to firmly contribute towards the achievement, mission and values of the entity I work for. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Airport Services Agent
Emirates Airline
Dubai
01.2023 - Current
- Providing passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Resolving customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Use airline computer system to create airline tickets and boarding passes.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
- Verify identification and travel documents to efficiently board passengers for on-time departure.
Real Estate Agent
Haidri Law Chamber
Sialkot
07.2020 - 10.2022
- Communicate with clients to understand property needs and preferences.
- Manage contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiate, facilitate and manage real estate transactions.
- Maintain connections with clients to encourage repeat business and referrals.
- Liaise between buyers and sellers to provide positive experiences for both parties.
Customer Service Officer
G4S
Dubai
11.2019 - 04.2020
- Providing a welcome service to our passengers at check in and other customer service touch points and to assist in smoothing customer journey through Dubai Airports.
- Acting as a liaison with the call center team in delivering all elements of business and economy class passengers.
- Providing a flight editing function in Dubai to ensure that any required service requests are applied to individual customers.
Call Center Agent
Giachee International - Case Section
Sialkot
08.2018 - 07.2019
- Help large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhere to company policies and scripts to consistently achieve call-time and quality standards.
- Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Reach out to customers after completed sales to suggest additional service or product purchases.
- Verify accurate responses to questions and inquiries by maintaining advanced product knowledge.
Sales Representative
R.S Motors
Sialkot
11.2017 - 07.2018
- Create professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Train and mentor new sales representatives.
- Develop and deliver engaging sales presentations to convey product benefits.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Use customer insights to develop innovative sales strategies to increase sales.
Education
Foundation Course - Business
Roosevelt University
Chicago, USA 08.2015 - 04.2016
IELTS - English Language
British Council
Lahore, Pakistan 02.2015 - 04.2015
O Level - Business, Accounting, Economics
Beaconhouse School System
Sialkot, Pakistan 09.2011 - 06.2014
Skills
Customer Service and Arbitration
Interpersonal and Negotiation Skills
Complaint Resolution
Flexibility and Adaptability
Customer Satisfaction
Team Work
Social media and Networking
Microsoft Office and CRM
Internet Communication - Advanced User
Sales Strategy Implementation
Data analysis
Written and verbal communication
Marketing
Property management
Timeline
Airport Services Agent
Emirates Airline
01.2023 - Current
Real Estate Agent
Haidri Law Chamber
07.2020 - 10.2022
Customer Service Officer
G4S
11.2019 - 04.2020
Call Center Agent
Giachee International - Case Section
08.2018 - 07.2019
Sales Representative
R.S Motors
11.2017 - 07.2018
Foundation Course - Business
Roosevelt University
08.2015 - 04.2016
IELTS - English Language
British Council
02.2015 - 04.2015
O Level - Business, Accounting, Economics
Beaconhouse School System
09.2011 - 06.2014