ALJAME JADE ANTIGA
Deira
Summary
Detail-oriented administrative professional with strong MS Office skills and experience in financial reporting, data management, and office coordination. Skilled in time management, problem-solving, and supporting team efficiency through excellent organization and communication.
Overview
2024
2024
years of professional experience
3
3
years of post-secondary education
Work history
Family & Student Welfare Benefits Advisor
Overseas Worker Welfare Administration
, Philippines
10.2020 - 11.2023
- Provided detailed guidance to student scholars on navigating welfare benefits, including financial aid.
- Assisted students in gathering required documentation, resolving eligibility issues, and appealing decisions to ensure successful applications.
- Accurately entered, updated, and maintained data in the main database to ensure information integrity and accessibility.
- Handled sensitive information confidentially to maintain student trust and privacy.
- Verified and reviewed all documentation for accuracy before processing, ensuring compliance with institutional policies and financial regulations.
- Processing all the Contracts of Agreements of all qualified scholars.
- Collaborated with social services teams, strengthening overall support system.
Scholarship Orientation Coordinator
Overseas Worker Welfare Administration
, Philippines
- Conducted regular orientations for newly approved scholars, providing essential information on scholarship programs, financial aid, and available student resources.
- Developed and presented engaging content to ensure scholars understood program requirements, responsibilities, and benefits.
- Collaborated with faculty and staff to ensure comprehensive support during orientation sessions, addressing student concerns and questions.
- Fostered a welcoming and informative environment, helping scholars feel supported and prepared for their academic journey.
Disbursement Voucher Processor
Overseas Worker Welfare Administration
- Processed disbursement vouchers to release funds to scholars, ensuring accurate and timely distribution of scholarships, grants, and other financial aid.
- Verified the correctness of voucher details, including the amount, recipient, and approval status, in line with institutional policies and regulations.
- Maintained accurate records of all disbursement transactions, ensuring transparency and compliance with financial auditing requirements.
- Coordinated with bank to facilitate smooth and prompt fund transfers to scholars’ accounts.
- Provided assistance and guidance to scholars regarding the disbursement process and any issues related to their financial aid.
- Ensured all disbursement processes adhered to applicable financial regulations and deadlines.
- Assisted in reporting and reconciliation of disbursement data for internal tracking and financial reporting purposes.
Customer Service Representative
MCDONALD'S
, Philippines
05.2018 - 08.2019
- Delivered exceptional customer service by greeting and assisting guests in a friendly, professional manner to enhance their dining experience.
- Addressed customer inquiries, concerns, and complaints promptly, aiming for resolution to maintain high satisfaction levels.
- Maintained a clean and welcoming front-of-house environment, ensuring the dining area was tidy and presentable.
- Worked closely with kitchen staff and management to ensure smooth communication and timely delivery of orders.
- Promoted ongoing specials, menu items, and McDonald's loyalty programs to customers, enhancing sales and brand engagement.
- Assisted in managing customer flow during peak hours, providing a seamless and efficient experience for all guests.
- Followed food safety and sanitation guidelines and procedures to ensure food quality and safety at all times.
- Communicated and cooperated with other staff members and managers, maintaining an efficient team environment and fostering collaboration.
- Adhered to company policies, including safety and hygiene standards, to ensure compliance and a safe, clean environment for both staff and customers.
Education
BACHELOR OF SCIENCE - in Business Administration, Major in Financial Management
LOURDES COLLEGE
06.2017 - 03.2020
Skills
- Proficient in MS Office (Excel, Word, PowerPoint) for financial tracking and reporting
- Attention to Detail: Ensures accuracy in financial processing and data management
- Time Management: Skilled in handling multiple tasks and meeting deadlines
- Computer Savvy: Proficient with various software and online tools
- Organization & Interpersonal Skills: Strong task management and relationship-building abilities
- Communication: Clear verbal and written communication, including reports and emails
- Flexibility & Adaptability: Quick to adjust to changing priorities
- Proactive & Self-Motivated: Works independently with initiative
- Problem-Solving: Identifies and resolves issues efficiently
- Professionalism: Maintains high standards in work conduct and ethics
Custom
- Reading
- Economics
- Trading
- Travelling
- Artificial Intelligence
- Virtual Reality
Timeline
Family & Student Welfare Benefits Advisor
Overseas Worker Welfare Administration
10.2020 - 11.2023
Customer Service Representative
MCDONALD'S
05.2018 - 08.2019
BACHELOR OF SCIENCE - in Business Administration, Major in Financial Management
LOURDES COLLEGE
06.2017 - 03.2020
Scholarship Orientation Coordinator
Overseas Worker Welfare Administration
Disbursement Voucher Processor
Overseas Worker Welfare Administration
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