AlJoharah Al-Ghamdi

As Trainee in Management Trainee Project at Accor, I have been trained to Manage Hotel Departments in a full Schedule for Two Years.

- Human Resources Department:

From June 2022, I spent three months as a Management Trainee, and after that until now, I was appointed as the Acting Human Resources Manager.

• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Managed senior-level personnel employees.
• Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
• Assisted with onboarding of new employees by providing training and development resources.
• Gained knowledge of company policies, protocols and processes.
• Motivated employees through special events and incentive programs.
• Processed employee claims involving performance issues and harassment.
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
• Created and implemented forward-thinking initiatives to improve employee engagement survey.
• Maintained human resources regulatory compliance with local, state and federal laws.
• Preparing Letters and certificate.
• Maintained recruitment process via sourcing candidates, running reference checks, issuing employment contracts.
• Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
• Entered information for all employees into Paytrax system and filing documents in paper and electronic.
• Leading Saudization plan.
• Maintain staff Loan and other earnings or deductions details.
• Vacations Settlements and End of Service settlement.
• Making and maintained secure accurate records of staff-related data such as payroll, turnover rates, and leaves in database to ensure all employment requirements were met.
• Employees Ticket and Vacations.
• In Charge of Employees Accommodation.
• Government Platform, (Gosi, Mudad, Mugeem, Qiwa...)

- Food and Beverage Department:

• Handled day-to-day customer or client questions via telephone, email or hotels websites.
• Assisted established management staff with operational oversight, business development, and process improvement strategies.
• Maintained clean and organized restaurant to comply with hygiene and health regulations.
• Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
• Maintained highest standards for beverage quality and service.
• Restaurant, Meeting and Events Operation
• Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.

- IT Department:

• Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
• Hotel IT Operations & Management.
• Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
• Configured hardware and granted system permissions to new employees.
• Communicated regularly with customers concerning data exchange and technology integration.
• Attended regular client meetings to report project progress and address questions.
• Set up network profiles, security permissions and file sharing systems.
• Managing hotel systems and applications.

- Revenue Department:

• Created and maintained precise and accurate models, charts and reports.
• Sources of bookings, Market Segments, Establishing Room Rates and package codes.
• Tactical and Strategic of revenue management
• Assisted in preparation of presentations, data tables and other documents for revenue meetings.
• Generated comprehensive reports on portfolio performance and risk assessment.
• Budgeting & Forecasting.
• Assisted with choosing and timing investments for optimal results.

• Preparing Morning reports, and morning briefing.
• Maintained strong work relationships with all hotel departments.
• Consistently surpassed sales quotas by implementing effective sales strategies and equipping providers with powerful product knowledge.
• Operated with strong work ethic, professionalism, and ability to work under pressure.
• Developed insights on marketing campaigns to assess performance against goals.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.