Summary
Overview
Work History
Education
Certification
Additional Information
Timeline
Generic
Allaa Ameen Ahmed

Allaa Ameen Ahmed

Brand Ambassador - CRM Middle East
Dubai

Summary

Career Objective (16 years in Sales, Marketing & Administration) Business Development Manager I have the pleasure to present my resume to join your company. I'm taking the Job with great sense of responsibility, enjoying the challenge of new situations and expect to make a positive contribution which I can enrich my experience, develop my skills and provide opportunity for challenge and future growth.

Overview

17
17
years of professional experience
6
6
years of post-secondary education
13
13
Certifications
3
3
Languages

Work History

Brand Ambassador

CRM Middle East
Dubai
12.2022 - Current
  • Helps build better relationships with customers
  • Helps you accurately address customer needs
  • Handle inbound calls; greet all customers in a timely, professional and engaging manner.
  • Provide written responses to customers’ inquiries via Email, meeting our service expectations in each conversation.
  • Build lasting relationships with customers by delivering first call resolution and taking ownership of every scenario
  • Process merchandise orders initiated by phone and/or website; this will involve a great deal of data entry
  • Consistently seek new product knowledge to act as an expert for assigned brand
  • Display strong selling and negotiating skills; overcome objections and ask probing questions to close sales
  • Access Facebook pages for each brand on a regular basis to stay abreast of launches and campaigns
  • In the future, potentially use Social Media monitoring platform to view relevant conversations about the brands and respond/react to inquiries when necessary
  • Answer a wide variety of customer inquiries, including where to send items for repair, status of repairs, cost estimates, service diagnosis, and timelines

Business Development Manager

01.2022 - 10.2022
  • QLUB company for payment solutions

Interpreter

08.2021 - 01.2022
  • Manage, nurture and convert inbound leads into sales opportunities;
  • Identify strong potential prospects using initiative and creativity, to generate outbound lead opportunities;
  • Assess and analyses a prospects current process and requirements;
  • Provide engaging and articulate information about company’s value proposition to potential customers
  • Maintain well organized, up-to-date and accurate sales information and activity reports in CRM system.

Apple Care Senior Advisor - EMEA

Teleperformance Dubai, Apple
Dubai
05.2016 - 08.2021

Senior Sales Representative

08.2008 - 12.2010

Tele Sales Agent

United Global Net
08.2006 - 08.2008

Customer Service

Mobinil Telecom, ORANGE

Education

BSC - Agriculture Engineering, Biotechnology, Bees' Science

Cairo University
09.2000 - 05.2006

Certification

Future Generation Foundation (FGF)

Additional Information

  • Ability to work individual as a co-operative team member. A Creative approach to problem-solving The ability to work under pressure and meet tight deadlines Self-confident, Enthusiasm, Motivation and a Positive attitude Negotiation, sales and marketing skills Budget awareness Organization Skills and the ability to carry out a number of tasks at the same time Presentable with Excellent communication skills. Public Relations / Ability to communicate with clients / guests both in person or via phone/email Perfect for front facing an organization and meeting / greeting clients/guests Adaptability Skills Conflict Resolution Skills Ability to interact and deal with queries from customers and outside public Office Management Skills Providing general administration and clerical support Maintaining diaries both manually and electronically Preparation of correspondence documents Receiving and sorting mail deliveries

Timeline

Brand Ambassador

CRM Middle East
12.2022 - Current

Business Development Manager

01.2022 - 10.2022

Interpreter

08.2021 - 01.2022

Apple Care Senior Advisor - EMEA

Teleperformance Dubai, Apple
05.2016 - 08.2021

Senior Sales Representative

08.2008 - 12.2010

Tele Sales Agent

United Global Net
08.2006 - 08.2008

BSC - Agriculture Engineering, Biotechnology, Bees' Science

Cairo University
09.2000 - 05.2006

Customer Service

Mobinil Telecom, ORANGE
Allaa Ameen AhmedBrand Ambassador - CRM Middle East