Allan Bucud
Dubai
Summary
As a spare parts coordinator, I work closely with the service and sales departments to provide technical support and guidance for spare parts offers and orders. I prepare and follow up on various documents such as quotations, proposals, invoices, and shipping documents, and I monitor customer accounts and feedback. I also handle orders from customers and dealers, coordinate with factories for timely delivery, assist with technical questions and issues, identify the correct parts from the catalogue, and resolve any problems or delays related to parts.
Overview
13
13
years of professional experience
Work History
Spare Parts Coordinator
Tadano ME Lifting Equipment Trading L.L.C.
07.2019 - Current
- Handle customer and dealer orders for parts and coordinate with factories to ensure timely delivery.
- Assist customers and dealers with technical questions and issues regarding spare parts.
- Identify correct parts from catalogue based on customer requests.
- Monitor parts-related quotations, delivery and other matters and resolve any issues or delays.
- Maintain good relationships with customers and dealers.
- Prepare tax invoices for parts transactions.
Spare Parts Coordinator (Cranes)
Terex Equipment Middle East L.L.C.
03.2011 - 07.2019
- Coordinate and organize spare parts quotations and orders according to company standards and compliance.
- Support service department and service engineers with spare parts requests and deliveries.
- Support sales department with spare parts information and pricing.
- Provide technical clarification and recommendations for spare parts and modification kits.
- Prepare and follow up on quotations, proposals, invoices, and shipping documents for spare parts orders.
- Monitor customer accounts and collect outstanding payments.
- Process complaints and feedback regarding spare parts orders.
- Work with internal software and customer data according to rules and standards.
Education
Bachelor of Science - Computer Science
STI College
Balanga, Bataan, Philippines04.2000
Skills
- Proficient in SAP and Microsoft Office applications, particularly Excel
- Skilled in various IT applications
Timeline
Spare Parts Coordinator
Tadano ME Lifting Equipment Trading L.L.C.
07.2019 - Current
Spare Parts Coordinator (Cranes)
Terex Equipment Middle East L.L.C.
03.2011 - 07.2019
Bachelor of Science - Computer Science
STI College
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