Allan Noe L. Guna
Salmiya
Summary
Dedicated and results-driven Sales Office Administration with almost 15 years of experience in providing exceptional service and maximizing sales in a retail environment. Possesses a deep understanding of various product lines, excellent communication skills, and a proven track record of optimizing office operations to enhance sales efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
STORE SALES OFFICE ADMINISTRATOR
BVLGARI Avenues Kuwait- B.K for Jewelry and Precious Metal & Stones
01.2017 - Current
- Work generated mainly by external requests; partially autonomous prioritizing; checked regularly by the Manager
- Work scheduled /allocated on a daily basis or medium-term established schedules, rules, decisional autonomy only on short-term, operational aspects
- Problem solving applied to well-known but complex situations
- To manage 'general services' activities
- To manage store caveau and all related inventory activities
- To perform all back-office activities such as data entry into the proper SW system, product receiving at store, check between physical items received and invoice, incorrect product receiving management together with Commercial Company administration, stock
- Perform after sale service activities such as taking item to repair in charge from sale staff, contact repair centre and organize item shipment to repair centre, follow up on item repair status with repair centre
- Perform tagging activities related to non-repetitive items, repetitive items (when tags sent by BGO/ALC are damaged/missing), all items that have been repriced
- Contact IT/suppliers in case of malfunctioning or damage to any hardware/software device
- Handling petty cash Budget of the store and store office & pantry supplies
- Software proficiency (SAP and Oracle System, Microsoft Office, Emails, etc.)
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
SALES RETAIL SUPERVISOR
SONY Electronics Kuwait, Supplying Store Co.W.L.L
01.2007 - 12.2016
- Managing the showroom and my team, to serve customer courteously and efficiently with their needs in order to maximize sales and to maintain the excellent image of the company
- Ensuring that product deliveries and movements are processed according to company stock management guidelines
- Checked and monitored the availability of the product & stocks and ensuring the team would maintain proper & tidy display of the items
- Responsible of stocks ordering to ensure adequate inventory with optimum stocks rotation and monitoring fast moving items
- Handling customer enquiries & complaints even thru phone and making sure all would be addressed accordingly
- Prepares weekly & monthly sales report & customer’s feedback
- Managing and prepares staff schedule
BARISTA (Branch In-Charge)
Costa Coffee & Restaurant Kuwait (KASCO)
01.2004 - 12.2007
- Company Overview: Kuwait Airways
- Greet customers with a friendly and welcoming demeanor, ensuring a positive first impression
- Respond to customer inquiries, providing product information, and addressing any concerns professionally
- Assisting the Manager for maintaining the good flow of business
- Ensure consistency in the taste, appearance, and temperature of all beverages served
- Ensure all equipment is maintained and operated safely to prevent accidents
- Checks inventory & food control/waste preparation records/working on different reports
- Ordering, receiving and distributing stock supplies
- Handle cash and credit card transactions accurately, maintaining a balanced cash register
- Comply with health and safety regulations, including food handling and preparation guidelines
- Kuwait Airways
Education
Bachelor of Science - Electronics & Communication Engineering
Central Colleges of The Philippines
Manila Philippines01.2002
Skills
- Communication skills
- Interpersonal skills
- Product knowledge
- Sale knowledge
- Inventory control
- Cash register operations
- Technological expertise
- Customer service
- Problem-solving skills
- Attention to details
- Time management
- Team collaboration
- Adaptability
- File Organization
- Office Supply Management
- Administration and Reporting
Timeline
STORE SALES OFFICE ADMINISTRATOR
BVLGARI Avenues Kuwait- B.K for Jewelry and Precious Metal & Stones
01.2017 - Current
SALES RETAIL SUPERVISOR
SONY Electronics Kuwait, Supplying Store Co.W.L.L
01.2007 - 12.2016
BARISTA (Branch In-Charge)
Costa Coffee & Restaurant Kuwait (KASCO)
01.2004 - 12.2007
Bachelor of Science - Electronics & Communication Engineering
Central Colleges of The Philippines
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