ALLAN SANGALANG
Team Lead - Home Centre
Summary
Strategic-thinking individual experienced in successfully engaging employees and encouraging each to reach highest potential. Offering pleasant personality with expertise developing employee performance goals.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work History
TEAM LEAD
HOME CENTRE, Oasis Centre
Dubai, United Arab Emirates, UAE
07.2014 - 01.2023
- Assist Store Manager in planning and supervising daily operations of the store
- Ensure that the Store’s POS counters and computer systems are in proper working condition for day to day operation
- Evaluate department performance to develop and implement action plans for improvements
- Oversee budget preparation and sales improvement activities within the assigned department
- Recommend cost reduction initiatives and control damages
- Provide excellent customer service and ensure high score in Mystery Shopping
- Develop ideas and best practices to increase sales
- Assist in developing employee safety and risk management programs
- Create schemes that will motivate employees to achieve department goals and budget
- Plan and delegate workload to employees
- Handle and fix any system issues at store level and coordinate to Head Office’s I.T
- Department for back up
- Develop positive and good working environment for employees.
- Developed empowering employee culture focused on equipping employees to independently meet customer needs.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
SUPERVISOR
HOME CENTRE, Oasis Centre
Dubai
07.2010 - 06.2014
- Analyzing the product movements and create ideas of effective merchandising to enhance its sales
- Attending customer complaints by rendering customer service excellence resulting to customer satisfaction without breaking company’s rules and procedures
- Maintaining high standards of visual appearance throughout the sections
- Coordinating with the Department Manager with regards to issues and updates concerning staffs and department as a whole
- Handling and taking over the responsibilities of the Department Manager in case of his absence
- Ensuring that I have full understanding of all store activities, company goals and priorities.
SENIOR SALES ASSOCIATE
HOME CENTRE, Reef Mall Deira
Dubai
09.2004 - 06.2010
- Application of merchandizing standards to maximize sales while maintaining the company image and attending to the customer needs through customer service excellence.
MEDICAL REPRESENTATIVE METZ PHARMACEUTICAL INC
Pampanga
11.2003 - 06.2004
- Monitoring the movement of products in all drugstores within the area assigned and continuously scouting the clients to endorse new products to exploit sales.
DATA ENCODER METZ PHARMACEUTICAL INC
Pampanga
05.2003 - 10.2003
- Encoding new product SKUs, reports and documentations.
Education
BACHELOR OF SCIENCE - COMPUTER ENGINEERING
LA FORTUNA COLLEGE
01.1999 - 01.2003
HOME ADDRESS - undefined
Residence Visa NATIONALITY: Filipino CIVIL STATUS: Married - undefined
Skills
Knowledgeable in [System]
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success usually comes to those who are too busy to be looking for it.
Henry David Thoreau
Timeline
TEAM LEAD
HOME CENTRE, Oasis Centre
07.2014 - 01.2023
SUPERVISOR
HOME CENTRE, Oasis Centre
07.2010 - 06.2014
SENIOR SALES ASSOCIATE
HOME CENTRE, Reef Mall Deira
09.2004 - 06.2010
MEDICAL REPRESENTATIVE METZ PHARMACEUTICAL INC
11.2003 - 06.2004
DATA ENCODER METZ PHARMACEUTICAL INC
05.2003 - 10.2003
BACHELOR OF SCIENCE - COMPUTER ENGINEERING
LA FORTUNA COLLEGE
01.1999 - 01.2003
HOME ADDRESS - undefined
Residence Visa NATIONALITY: Filipino CIVIL STATUS: Married - undefined
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