Summary
Overview
Work History
Education
Skills
Scholastic Information
Us Visa
Personal Information
Disclaimer
Timeline
Server
ALLAN M. BOONGALING

ALLAN M. BOONGALING

Customer Service
Dubai

Summary

Passionate, engaging, attentive to detail customer service oriented, and Excellent communication skills. I am seeking to leverage interpersonal to build customer loyalty and contribute to the Company. Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with a focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.

Overview

15
15
years of professional experience

Work History

Café Attendant

Viking Cruise Ship
02.2023 - 08.2023
  • Support the assigned stations in different outlets, collect and deliver food and beverages, monitor buffet services, and prepare & and maintain or replenish condiments, as directed
  • Set up and maintain all self-service buffet areas, ensuring that each item is labeled correctly; assist from service behind the line, if/when instructed
  • Serve beverages during meal periods, as instructed by a supervisor, following safe company alcohol serving policies, and Supporting the waiter and assistant waiter
  • Ensure that all quality standards, in the assigned area, are in Viking’s STAR service standard
  • Prepare and perform F and B activities (i.e
  • Cocktail parties and tea time) and special events
  • Ensure assigned areas are set up by the direction of the relevant supervisors and VIKING’s Star Operation procedure (SOPs)
  • Minimize equipment loss/damage and breakage
  • Ensure mise-en-place for all areas of responsibility are prepared 15 minutes before service
  • Partake in embarkation duty, as directed, including but not limited to luggage assistance, escorting guests, and any other related duties; participate in storing, as assigned as directed
  • Participate in “The Daily Reunion” daily to understand your team’s operational needs and ensure consistent adherence to Viking’s STAR and service standards
  • Ensure you always wear appropriate and task-specific personal equipment (PPE)
  • Uphold always hasimpeccable grooming standards by complying with Viking’s Image and Uniform standards.
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced cafe setting.
  • Participated in staff training sessions, gaining valuable knowledge on cafe operations and customer service techniques.

Customer Service Officer

TVG (Global Event Experts) - Expo 2020
10.2021 - 03.2022
  • Answering both general/specific customer questions about the company’s products/services is a key responsibility of many service agents
  • Knowledgeable employees are one of the most important aspects of a good customer service experience
  • Receiving and processing incoming orders
  • Moreover, transactions as well as handling order cancellations, product returns, or exchanges
  • Providing help and support with installation, customization, maintenance, and upgrading of the product
  • It requires agents to have deep product/ service knowledge, as well as certain hard skills
  • Assisting customers with product/service inquiries, ensuring a positive service experience and customer satisfaction
  • Dealing with unhappy customers and handling complaints is an almost inescapable duty of many customer service employees
  • Customer service needs to be trained for a wide range of customer service soft skill
  • Such as good listening, clear communication, empathy, ability to use positive language, etc
  • The customer service representative's duties do not end at just responding to customers and resolving their issues
  • Collecting and analyzing customer feedback can also be a part of their customer service job tasks
  • Responding to product or company reviews written by customers is becoming an increasingly important responsibility of customer service employees
  • Customer service employees naturally have a deep knowledge of a company’s products/services
  • Therefore, a solid understanding of how to use them to get the maximum value
  • They are usually involved in developing and creating helpful content for customers and prospects
  • Building a good relationship as well to different nationalities in EXPO and colleagues to have a great day every day from day start to end of duty.
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Guest Service Agent-Telephone

Roda Al Bustan Hotel
07.2014 - 01.2019
  • Receive each Guest call in a professional and friendly manner
  • Maintain effective communication with all related departments to ensure smooth service delivery
  • Handle every query politely and exceed Guest expectations
  • Ensure Guests are greeted by name upon calling as per the Hotel Standard
  • Maintain up-to-date knowledge of the Hotel and local services
  • Maintain an awareness of Guest profiles through the Opera Guest profile system
  • Complete management of long-distance call vouchers and record them on the traffic sheet
  • Maintain the Guest wake-up call sheet and deliver calls accordingly on time and to the established standard
  • Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
  • Take messages for Guests and Management as per the required standard
  • Operate in a safe and environmentally friendly way to protect guests and employees’ health and safety, as well as protect and conserve the environment
  • Comply with the hotel’s environmental, health, and safety policies and procedures.

Waiter (All dining restaurant)

Golden Tulip Hotel
11.2008 - 12.2009
  • Suggest food and beverages, and be well-versed with the menu and method of preparation
  • Clean and polish glassware, chinaware, hollowware, and flatware
  • Maintain cleanliness and mise-en-place level at the working station and service pantry for smooth operation
  • Replenish supply of linen and other operating equipment
  • Obtain requested items from the storeroom
  • Keep general appearance and maintenance of restaurant working areas
  • Follow the correct sequence of service as outlined
  • Set up tables according to restaurant policy
  • Clean and remove dishes from the table after service is completed
  • Clean all spillage during mealtime at its close
  • Maintain excellent grooming standards at all times
  • Attend all training sessions as scheduled
  • Establish effective employee relations and maintain the highest level of professionalism, ethics, and attitude toward all guests, clients, and employees
  • And above all keep on smiling at the guests/customers before entering and after they leave the restaurant.

Education

Associate of Science - Computer Programming

Associate in Computer Science
San Pablo City, Philippines
04.1999

Skills

  • Cleanliness Maintenance
  • Team Coordination
  • Cash handling proficiency
  • Upselling
  • Beverage Preparation
  • Excellent work ethic
  • Customer Service
  • Quick Learner
  • Team Player
  • Cleaning and sanitation
  • Cleanliness and sanitation
  • Customer-focused
  • Product Knowledge
  • Food presentation

Scholastic Information

Associate in Computer Science, Systems Technology Institute, Quezon, Philippines, 04/09/99, Most well-groomed Employee nominee of the year 2011, Radisson Blu Hotel, Host of the Month, Radisson Blu Hotel, Media City, Yes, I can training attitude, Radisson Blu Hotel, Physical hygiene and Food handling certified, Radisson Blu Hotel, Employee of the Month, Golden Tulip Hotel Sharjah 2008, Certified Vaccinated & Yellow Fever International Certificate of Vaccination or Prophylaxis.

Us Visa

01/07/23, 01/03/33

Personal Information

  • Passport Number: P3984123B
  • Passport Expiry Date: 11/18/29
  • Date of Birth: 01/14/77
  • Nationality: Filipino
  • Visa Status: 05/25/24

Disclaimer

I hereby certify that the above information is true and correct to the best of my knowledge.

Timeline

Café Attendant

Viking Cruise Ship
02.2023 - 08.2023

Customer Service Officer

TVG (Global Event Experts) - Expo 2020
10.2021 - 03.2022

Guest Service Agent-Telephone

Roda Al Bustan Hotel
07.2014 - 01.2019

Waiter (All dining restaurant)

Golden Tulip Hotel
11.2008 - 12.2009

Associate of Science - Computer Programming

Associate in Computer Science

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