Allan Rey Roldan
Abu Dhabi
Summary
Dynamic leader with a proven track record at Apparel Group R&B, excelling in store operations oversight and team leadership. Mastered maximizing profitability and personnel development, enhancing customer satisfaction through innovative store displays and strategic thinking. Demonstrates exceptional customer service management and staff motivation, driving operational excellence.
Overview
14
14
years of professional experience
Work History
Store Manager
Apparel Group R&B
Abu Dhabi
01.2020 - 09.2024
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established customer service standards and monitored staff compliance.
- Created weekly work schedules for store personnel.
- Recruited, trained and supervised new employees.
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Store Supervisor
Apparel Group R&B
Sharja
01.2017 - 12.2019
- Supervised and coordinated activities of workers engaged in receiving, storing, testing, and shipping merchandise or materials.
- Developed operational strategies for efficient management of inventory and personnel.
- Organized training sessions for new employees on best practices in order fulfillment processes.
- Supervised work of cashiers, training new team members and monitoring performance.
Visual Merchandiser
Apparel Group R&B
Fujairah
12.2014 - 09.2016
- Developed creative visual displays to showcase products and attract customers.
- Created window and in-store displays to promote new product launches.
- Organized store layout, fixtures and visual merchandising standards.
- Inspected existing displays regularly to ensure they were up to company standards.
Sales Associate
Apparel Group R&B
Dubai
12.2013 - 12.2014
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Organized stockroom shelves according to size, color or style.
Food Service Staff Member
Chowing Philippines
Manila
04.2010 - 06.2012
- Provided excellent customer service by responding promptly to inquiries and requests from guests.
- Maintained cleanliness of work areas throughout shift, including countertops, tables, floors and kitchen equipment.
- Assisted cooks with meal preparation activities when needed.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
Education
Bachelor of Science - Mathematics
City College Of Manila
Manila, Philippines03-2002
Skills
- Hourly shift management
- Store operations oversight
- Personnel development
- Maximizing profitability
- Store displays
- Operational budgeting
- Team leadership and coaching
- Strategic thinker
- Customer service management
- Staff supervision
- Employee supervision and motivation
Languages
Tagalog
First Language
English
Proficient (C2)
C2
Accomplishments
- Apparel Manager Program (AMP)
- Outstanding Performance and Dedication
Visa Status
- 13-11-2024 to 11-01-2025
Timeline
Store Manager
Apparel Group R&B
01.2020 - 09.2024
Store Supervisor
Apparel Group R&B
01.2017 - 12.2019
Visual Merchandiser
Apparel Group R&B
12.2014 - 09.2016
Sales Associate
Apparel Group R&B
12.2013 - 12.2014
Food Service Staff Member
Chowing Philippines
04.2010 - 06.2012
Bachelor of Science - Mathematics
City College Of Manila
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