Managebac
Allen Kenny Jones
Sr IT Administrator
Dubai
Summary
Experienced IT Specialist with over 7 years of experience in IT. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
Sr IT Administrator
Ambassador International Academy
Dubai
03.2019 - Current
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Collaborated with team members to achieve target results.
- Worked with Academic team to understand needs and provide excellent service.
- Offered friendly and efficient service to staffs and parents, handled challenging situations with ease.
- Used coordination and planning skills to achieve results according to schedule.
- Carried out PD trainings for the Teachers and Staff on various application to deliver the best quality work.
- Conducted demo for the parents on various parent applications.
- Knowledge in Assessment Criteria's related to IB, PYP, EYFS
- Administered various GL Assessment Exams for KG, PYP and MYP
- Created platforms for Lesson Observations and Learning Walks
- Data analysis based on Internal Exams, NGRT, CAT, PT•
- Vast knowledge in configurations and various services in Fortinet/ Sonicwall firewall and windows server 2019.
- Managed Domain Controllers, DB Server, File Servers, Application Servers, Print Servers.
- Knowledge in Hikvision Security Systems, Avaya Telephones Systems, Aruba Campus Wi-Fi Systems
- Managed L2, L4, L5, L6, L7 configurations.
- Managed Site to Site VPN and SSL VPN•
- Worked with Sophos DLP solutions and Endpoint Security Solutions•
- Managed Orison School Management System for the Student Management, HR, Accounts, Library and Parent Portal•
- Key role for implementing the initial phase of Managebac school software
- Worked as office 365 Administrator and certified trainer for Microsoft Educators (MIEE).
- Managed SLAs and Internal Audits
- Prepare action plans and road maps for every academic year.
- Preparing reports for the new budgets in every financial year.
- Preparation of quotes for the purchases and services.
- School circulars or communication management.
- Some of the main software administered in the school are Managebac, Seesaw, Toddler, Class Dojo, IRIS Connect, Century Tech, Apple School Manager, Orison, Microsoft apps (Sharepoint, one note, Planner, Power BI, Sway, Power Apps, Power Automate, etc..)
Lead IT Analyst
CPS DUBAI
Dubai
06.2016 - 06.2018
- Participated in internal audits regarding quality management system.
- Improved systems with addition of new features and infrastructure.
- Investigated system issues and implemented resolutions to reduce downtime.
- Assessed business requirements to create focused solutions.
- Reviewed technical work of teams and third-party support providers.
- Provided recommendations regarding new hardware and software to keep IT infrastructure up to date internally and to the customers.
- Managed minimum of 10 Projects each year while maintaining adherence to budget, schedule and scope requirements•
- Learned knowledge in Simatic PLC, HMI and SCADA Systems
IT Engineer
Pluto Solutions
Alleppey
06.2013 - 04.2016
- Executed troubleshooting and server support in both in-person and remote situations.
- Provided secondary training to personnel struggling with technological tools and systems.
- Maintained service schedule for software and hardware.
- Performed scheduled service work, installations, testing and repairs.
- Wrote instruction manuals and technical guidance for preventive maintenance of Servers.
- Wrote work orders, accounting for standard budgeting guidelines and operational parameters.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Managed and monitored installed systems for highest level of availability.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
- Built and maintained network infrastructure consisting of Windows, Linux and virtual products.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
Education
Bachelor of Engineering - Mechanical Engineering
P.T.Lee.C.N.C.E.T.
Chennai 09.2009 - 05.2013
Skills
Firewalls
undefinedSoftware
Seesaw
Microsoft Azure
Microsoft Sharepoint
Toddler
D6 Communicator
Certification
Microsoft Innovative Educator Expert
Timeline
Microsoft Innovative Educator Expert
09-2022
Microsoft Innovative Educator Expert
09-2021
Sr IT Administrator
Ambassador International Academy
03.2019 - Current
Lead IT Analyst
CPS DUBAI
06.2016 - 06.2018
IT Engineer
Pluto Solutions
06.2013 - 04.2016
Bachelor of Engineering - Mechanical Engineering
P.T.Lee.C.N.C.E.T.
09.2009 - 05.2013
Diploma in Computer Hardware and Networking
05-2007
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