Allen Joshua
Abu Dhabi,United Arab Emirates
Summary
Motivated and proactive individual with 8+ years of experience with good knowledge of customer service techniques and best practices in service leadership roles. Friendly communicator, comfortable in fast-paced environments. Seeking opportunity to expand management skills within company supporting professional development.
Overview
11
11
years of professional experience
Work History
SERVICE INCHARGE
USHA INTERNATIONAL LTD
CHENNAI , INDIA
2022.06 - 2022.12
- Coordinate and participate with the installation teams to help troubleshoot problems and resolve customer concerns while managing service and commissioning engineers.
- Present information to upper management and key leaders in the organization via PowerPoint and teleconference services that are engaging and forward-thinking.
- Increase revenue by proposing an additional product to retrofit older equipment.
- Analyze product/parts, run parts/warehouse, manage repair/assembly shop, and execute sales/marketing strategies.
- Supported Customer care for quality improvement initiatives through reliable documentation and administration.
- Coordinated secretarial support for service teams, improving department efficiency.
- Prepared rotas and assigned workloads to achieve service targets.
- Supported departmental budget governance for expenditures, materials and labour.
AREA SERVICE INCHARGE
GM ELEKTRA LTD
CHENNAI , INDIA
2020.12 - 2021.09
- Built firm but respectful relationships with staff, leading by example and providing continued encouragement for high levels of motivation and satisfaction.
- Devised and implemented improvements to service procedures, improving customer satisfaction scores.
- Created detailed written plans and obtained customer consent to proceed with purchase.
- Assessed daily operational needs and requirements and used team meetings to encourage staff goal-achievement.
- Resolved complex issues with strong analysis and investigations.
- Championed development of new services to improve operational output and meet KPIs.
- Displayed ethical behaviour in line with code of conduct to set positive example for employees.
- Coached and mentored new team members to build high-performing team for optimum productivity.
STORE INCHARGE
LUMINOUS POWER TECHNOLOGIES P. LTD
COIMBATORE , INDIA
2018.04 - 2020.12
- Processed customer orders and arranged deliveries and collections.
- Placed stock orders and negotiated for best prices and delivery arrangements.
- Led daily warehouse management meetings, ensuring minutes were taken accurately and distributed to appropriate personnel.
- Monitored and improved picking accuracy, productivity and cycle time by conducting ABC analysis and order profiling.
- Optimised levels of goods based on sales forecasts and demand, increasing percentage of orders fulfilled.
- Ensured warehouse personnel were properly trained and certified on equipment use, including forklifts and pallet movers.
- Hired, trained and supervised existing and new shop employees to provide outstanding customer service.
- Maintained inventory levels established by guidelines to meet customer needs.
- Checked invoices from suppliers against physical stock records to identify discrepancies.
- Provided excellent customer care through prompt complaint resolution and quality of service.
PROJECT ASSISTANT II
COUNCIL OF SCIENTIFIC & INDUSTRIAL RESEARCH
CHENNAI , INDIA
2012.04 - 2016.06
- Kept and maintained accurate filing system for preservation of office information.
- Negotiated contracts, prices and timelines to achieve maximum ROI on purchasing choices.
- Projected procurement requirements to order exact stock for operational needs.
- Established and managed relationships with new and existing suppliers to strengthen supply chain.
- Handled scheduling of meetings and calendar management for senior staff.
- Received, sorted and distributed incoming mail.
- Prepared, reviewed and submitted team expense reports.
- Drafted documents and reports for management review.
- Checked invoices from suppliers against physical stock records to identify discrepancies.
- Monitored stock levels and wrote timely order supply requests to replenish spares.
- Maintained strong partnership with Operations Manager to keep alignment and timely communication.
Education
Master of Computer Applications (MCA) -
Bishop Heber College, Bharathidasan University
2010
B.Sc - Computer Science
CSI Bishop Appasamy College, Bharathiar University
2007
Skills
- Vendor Management
- Team Inspection & Audits - Stores
- Warehouse
- Reporting & Documentation
- Procurement Operations
- Cost & Inventory Control
- Secretarial Works
- Windows
- MS Office
- SAP - MM
- CRM
- ERP
IT Skills & Software
Accomplishments
- Customer Retention Strategies
- Client Relationship Building, Loyalty& Retention
- Team Building & Training
- Quick & Efficient Problem Resolution Strategies
- Closing Transaction on daily basis (Settlement & Sales Transactions)
Additional Information
- Stock Assist warehouse in stock management for spare parts and Perform warehouse spare audit monthly
- Monthly Indent planning and coordination with HO to get it deliver on time to Local warehouse/Store Operations
- Maintaining MSL at Service Centre/provider and review weekly and monthly Analysis of failure products, analysis of spares in-out, analysis of Quality Alerts and given feedback to Quality Head for improvement.
- Developed procurement and contract policy with exceptional planning and analysis. Job costing and profitability reports. Bank and other reconciliations including Stocks. Transaction Processing & Reporting Advised Procurement team colleagues on day-to-day requisitioning of raw materials.
- Knowledge of supply chain, production and processing, customer and personal service, relevant tools and technology, applicable regulations and standards, administration and management.
- Reconciliation and clearing of Open sales Order and distribution warehouse Inventory balance daily Negotiated supplier quotes, securing cost savings on materials and equipment Filing/Archival of Delivery Notes/Credit Invoices and other sales documents on daily basis and follow up of missing Invoices.
- Provided high-level administrative support, adapting proactively to team needs and aiding efficiency. Completed requested ad hoc data searches, documentation drafts and reference retrievals.
- Maintain and update computerized or manual records (contract logs) Evaluated supplier quotations and conducted comparisons to leverage and deliver on budgets.
- Negotiated with suppliers and implemented contracts to secure value for money and maximize resources. Prepare comprehensive Invitation-To-Tender (ITT) packages using standard forms and coordinate issuance to approve bidders.
- Worked and Track for Customer satisfaction (C-SAT) and Appreciation Providing Technical support to all sales teams/ Channel Partners/ Customers.
- Been a team member of In-house ERP Project at Council of Scientific & Industrial Research Finalizing installation of projects with help of external contractor's and their payment clearance Oversee activities related to providing services agreement and time management.
- Implemented E-Tender & E-Auction process
Languages
English
Advanced
Tamil
Native
Malayalam
Beginner
Timeline
SERVICE INCHARGE
USHA INTERNATIONAL LTD
2022.06 - 2022.12
AREA SERVICE INCHARGE
GM ELEKTRA LTD
2020.12 - 2021.09
STORE INCHARGE
LUMINOUS POWER TECHNOLOGIES P. LTD
2018.04 - 2020.12
PROJECT ASSISTANT II
COUNCIL OF SCIENTIFIC & INDUSTRIAL RESEARCH
2012.04 - 2016.06
Master of Computer Applications (MCA) -
Bishop Heber College, Bharathidasan University
B.Sc - Computer Science
CSI Bishop Appasamy College, Bharathiar University
Similar Profiles
SREEJITH K.CSREEJITH K.C
Deputy Sales Manger at USHA INTERNATIONAL LTDDeputy Sales Manger at USHA INTERNATIONAL LTD
Arwa AttariArwa Attari
Brand Head at Usha International LimitedBrand Head at Usha International Limited
DEVENDAR RAINADEVENDAR RAINA
Sales Manager at Indus InternationalSales Manager at Indus International