Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic
Allen Pagulayan

Allen Pagulayan

Dubai

Summary

Guest relations and sales professional with 5 years in hospitality industry and unwavering passion for delivering excellence in customer experience. Superior skills in front desk management, overseeing administrative work efficiency and acquiring professional customer feedback. Background in editorial work. Licensed Pharmacist in the Philippines.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Front of House and Membership Specialist

Warehouse Fitness Center
11.2022 - Current
  • Actively engaged members upon entrance with pleasant greeting.
  • Maintained membership database, ensuring that all information was current and accurate.
  • Assessed member needs to determine and suggest relevant product solutions in alignment with client budgets and schedules.
  • Prepared marketing materials that would be sent out to members, which detailed new events, promotions and activities that were coming up.
  • Prospected new sales leads from directories, referrals and partners.
  • Locked in customer business with persuasive negotiation skills.
  • Upsold and closed customer sales by driving product benefits around client needs.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.

Guest Relations Executive

Roof Manila
08.2021 - 08.2022
  • Served as main point of contact for VIP guests and kept bar departments briefed on individual requirements.
  • Oversaw regulated greeting and internal processing of bar guests upon arrival.
  • Consistently offered personalized recommendations for guests based on detailed conversations with clients upon arrival.
  • Booked large groups for celebrations, parties, and other events, providing best available table rates.
  • Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.
  • Managed and improved customer service functions for bar indoor and outdoor areas.
  • Surveyed guests to check for areas in need of improvement.
  • Participated in financial activities such as setting table rates, establishing budgets and allocating funds.
  • Collaborated with other departments to coordinate solutions and retain guest satisfaction.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Respond to guest complaints efficiently and accurately.

Receptionist

Knockdown Events Productions
08.2019 - 08.2021
  • Managed multiple tasks and met time-sensitive deadlines.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered large volume of incoming calls daily to resolve client issues and schedule appointments.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Coordinated catering and set up conference rooms for corporate and client meetings.
  • Restocked office supplies and submitted purchase orders to maintain stock levels.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Corresponded with clients through email, telephone or social media.
  • Provided clerical and administrative support to company employees by copying, faxing and filing documents.
  • Maintained confidentiality of information regarding clients and company.

Associate Editor

MIMS Pte Ltd
05.2018 - 08.2019
  • Country Publication - Review, create, edit, proofread, revise, compare and approve basic, concise and full drug monographs following set editorial guidelines. Key tasks include: Encoding monograph into the Content Management System (CMS) Monograph Module, initiating changes/updates in other CMS modules as necessary.
  • Content Validation Packs (CVPs) - Generate the CVPs from the Content Management system. Assist in preparation and sending out of CVP files to pharmaceutical clients and/or business team for client's review. Assist in preparation/maintenance of reports necessary for the publication and other ad hoc reports as requested.
  • Brand Records - Create, update and approve brand records.
  • Pharma Records - Create, update and approve pharmaceutical company records. Coordinate and liaise with team members, pharmaceutical clients, business team, production team, Desktop Publishing (DTP) team, MIMS.com team and other department or relevant people when necessary.
  • Proofreading - Assist in proofreading of drug product ad materials to ensure all relevant information are correct and complete.
  • Quality Control - Assist in conducting quality control checks on drug information in printed media and digital platforms.
  • Error Reporting - Report any error encountered in the database.
  • Special Projects/Clean-Up - Assist in doing special projects or tasks eg, MPCC (MIMS Pharma Corporate Catalogue) publication, clean-up or validation as assigned by Team Lead.
  • Coordination Meetings - Assist in coordination and liaising with team members, pharmaceutical clients, business team, production team, DTP, MIMS.com team and other department or relevant people when necessary.
  • File Management - Sort and archive files every end of publication or end of the year when necessary.

Pharmacist

Citidrug 2in1 Drugstore
06.2017 - 12.2017
  • Product procurement - Assured the right amount and quality of products procured from chosen suppliers.
  • Drug dispensing - Rational and practical selling of drug products to customers/patients, following strict protocols and regulations applicable.
  • Patient counseling - Delivery of up-to-date and understandable information relevant and tailored to each patient's specific therapeutic regimen.
  • Personnel management - Guided and educated two pharmacy assistants as necessary with regards to pharmacy/retail operations.
  • Reports - Created and/or updated report forms (eg, sales, inventory, etc.) in a timely and accurate manner.

Education

Bachelor of Science - Pharmacy

Saint Paul University
Philippines
05.2016

Skills

  • Customer Service Process Improvement
  • Guest Relations Management
  • Effective Customer Service
  • Customer Accounts Management
  • Customer Retention
  • Facility Management
  • Guest Satisfaction
  • Dynamic Communication Skills
  • Operational Efficiency
  • Complex Problem-Solving
  • Membership Databases
  • Upselling Products and Services

Certification

  • Licensed Pharmacist (RPh) in the Philippines - 2017-2024

Accomplishments

I have solidified a position within the top 10% for highest membership sales, since I started at Warehouse Gym.

Timeline

Front of House and Membership Specialist

Warehouse Fitness Center
11.2022 - Current

Guest Relations Executive

Roof Manila
08.2021 - 08.2022

Receptionist

Knockdown Events Productions
08.2019 - 08.2021

Associate Editor

MIMS Pte Ltd
05.2018 - 08.2019

Pharmacist

Citidrug 2in1 Drugstore
06.2017 - 12.2017

Bachelor of Science - Pharmacy

Saint Paul University

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Allen Pagulayan