Allen James Montoya
IT MANAGER
Dubai,Dubai
Summary
Knowledgeable IT Professional oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Insightful Information Technology Manager with more than 15 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Recognized for cost-effective system improvements, operational streamlining and positive leadership style.
Overview
21
21
years of professional experience
1
1
year of post-secondary education
5
5
Certificates
Work History
IT Manager
Cornish Aluminium & Glass LLC (A sister company of Zebian)
Sharjah, Sharjah
09.2019 - Current
- Guided organizational technology strategy and roadmaps.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Wrote policy, procedure and manuals governing internal IT use.
- Maintained camera and physical security systems.
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Coordinated ongoing technical training and personal development classes for staff members.
- Installed and managed audiovisual equipment.
- Demonstrated familiarity with latest hardware, software and networking technology, as well as industry trends.
- Closely collaborated with project members to identify and quickly address problems.
- Conducted company-wide technology instruction, onboarding and education.
- Oversaw daily performance of computer systems and immediately responded to downtime issues to keep network up and running.
- Supervised and manages IT projects according to determined budgets and schedules.
- Conduct monitoring, analysis, and administration of enterprise cyber security solutions, taking the appropriate actions essential to the organization.
- Led technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements.
- Oversaw IT department operations and training.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection.
- Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
- Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.
- Liaised effectively with others to promote on-going network design, reevaluation and optimization that scaled with company growth.
- Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
- Communicated regularly with customers concerning data exchange and technology integration.
- Coordinated ERP projects, defined scope, and managed milestones.
- Delivered effective integrations of warehouse management system via ERP software applications to centrally manage tasks.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Implemented and managed wireless devices, multi-site network infrastructure, business intelligence development and implementation.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Interviewed, hired, trained and mentored IT staff by coaching daily, leading performance reviews and offering constructive feedback.
- Planned, organized, directed, and evaluated the operation of company Enterprise Resource Planning (ERP).
IT Manager
Zebian Industries LLC
Sharjah, Sharjah
07.2012 - Current
- Guided organizational technology strategy and roadmaps.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Wrote policy, procedure and manuals governing internal IT use.
- Maintained camera and physical security systems.
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Coordinated ongoing technical training and personal development classes for staff members.
- Installed and managed audiovisual equipment.
- Demonstrated familiarity with latest hardware, software and networking technology, as well as industry trends.
- Closely collaborated with project members to identify and quickly address problems.
- Conducted company-wide technology instruction, onboarding and education.
- Oversaw daily performance of computer systems and immediately responded to downtime issues to keep network up and running.
- Supervised and manages IT projects according to determined budgets and schedules.
- Conduct monitoring, analysis, and administration of enterprise cyber security solutions, taking the appropriate actions essential to the organization.
- Led technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements.
- Oversaw IT department operations and training.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection.
- Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
- Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.
- Liaised effectively with others to promote on-going network design, reevaluation and optimization that scaled with company growth.
- Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
- Communicated regularly with customers concerning data exchange and technology integration.
- Coordinated ERP projects, defined scope, and managed milestones.
- Delivered effective integrations of warehouse management system via ERP software applications to centrally manage tasks.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Implemented and managed wireless devices, multi-site network infrastructure, business intelligence development and implementation.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Interviewed, hired, trained and mentored IT staff by coaching daily, leading performance reviews and offering constructive feedback.
- Planned, organized, directed, and evaluated the operation of company Enterprise Resource Planning (ERP).
Network & Systems Administrator
Zebian Industries LLC
Sharjah, Sharjah
07.2011 - 06.2012
- Guided organizational technology strategy and roadmaps.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Wrote policy, procedure and manuals governing internal IT use.
- Maintained camera and physical security systems.
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Coordinated ongoing technical training and personal development classes for staff members.
- Installed and managed audiovisual equipment.
- Demonstrated familiarity with latest hardware, software and networking technology, as well as industry trends.
- Closely collaborated with project members to identify and quickly address problems.
- Conducted company-wide technology instruction, onboarding and education.
- Oversaw daily performance of computer systems and immediately responded to downtime issues to keep network up and running.
- Supervised and manages IT projects according to determined budgets and schedules.
- Conduct monitoring, analysis, and administration of enterprise cyber security solutions, taking the appropriate actions essential to the organization.
- Led technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements.
- Oversaw IT department operations and training.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection.
- Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
- Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.
- Liaised effectively with others to promote on-going network design, reevaluation and optimization that scaled with company growth.
- Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
- Communicated regularly with customers concerning data exchange and technology integration.
- Coordinated ERP projects, defined scope, and managed milestones.
- Delivered effective integrations of warehouse management system via ERP software applications to centrally manage tasks.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Implemented and managed wireless devices, multi-site network infrastructure, business intelligence development and implementation.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Created patches and solutions to fix bugs in existing applications.
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
- Orchestrated integration and communication of software upgrades.
- Conducted testing and troubleshooting for various software remotely and onsite for ten (10) server sets to maintain operational readiness.
- Achieved 100% customer satisfaction rate while administering computer and network systems.
- Oversaw IT activities to maintain operations by maintaining laptops, tablets and PDAs for 500 users.
- Coached and mentored employees and offered constructive feedback for performance improvement.
- Kept software licenses current for computers and mobile devices.
- Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support.
- Diagnosed and executed resolution for network and server issues.
- Made recommendations regarding information technology infrastructure overhauls.
- Monitored networks and network devices to resolve technical problems quickly.
- Performed network security design and integration duties.
- Led server infrastructure development, quality assurance, staging and production systems.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Planned and implemented regular or routine upgrades to system hardware and software, resulting in zero downtime.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Standardized job tasks and trained junior team members on industry best practices and standards.
- Designed and evaluated WAN and LAN connectivity technologies.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
Network & Systems Administrator
Oger Emirates LLC
Abu Dhabi, UAE
04.2009 - 06.2011
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Configured networks for smooth, reliable operation to meet business processes and objectives.
- Resolved customers' reported issues to satisfaction within shortest time possible to minimize waiting time of end users.
- Rewrote and updated group policy with new domain move and domain level raise.
- Prepared productivity reports for Technical Manager
- Monitored stability of network and wireless services to deliver comprehensive stability.
- Produced average of 10 to 15 closed trouble tickets within a day period.
- Introduced VMware, Hyper V and Oracle VirtualBox infrastructure and management tools to create and manage virtual server computing environment.
- Verified continuity of computer and telephone system services for users through technical expertise, assistance and project coordination.
- Backed up company data to distributed storage centers to avoid massive data loss in event of network breach or failure.
- Planned, coordinated and implemented network security measures.
- Took over responsibilities of administrator during absence and filled in gaps around office.
- Developed and refined build process and configurations, and contributed to network automation.
- Planned, implemented and maintained wireless network strategy and operation.
- Increased knowledge base for help desk staff by authoring documentation for system configuration and troubleshooting.
- Provided consistent support through on-call rotation duty.
- Managed data backups and disaster recovery operations for 500-person company.
- Identified and immediately resolved issues with network devices.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Facilitated smooth network operations for 500 on-site users, and total of 700 users across 3 locations for $[Number][Number] million catalog company.
- Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system.
- Provided on-call support for network engineering duties.
- Constructed and maintained Virtual Local Area Network (VLAN).
- Closed trouble tickets quickly and efficiently with rate of at least 10 - 15 completed tasks per day
- Provided required network documentation to inform management.
- Managed and maintained stability of network and wireless services throughout enterprise.
- Installed and upgraded internal and third party software.
- Provided planning for annual budgets to fund IT projects and controlled spending within budget.
- Managed Windows domain move and raised domain level.
- Technically supported project planning team for development and implementation of proposals and solutions to address hardware and software problems and network emergencies.
- Assumed system administrator responsibilities during 1 to 2-month vacancy in position.
- Served as point of contact between site often requiring research to ascertain appropriate individual overseeing necessary systems at that point in time.
- Drafted training materials and organized training sessions for new employees.
- Supervised 100 external computer consultants and vendors.
IT Senior Software Technician
Oger Dubai LLC.
Dubai, Dubai
04.2007 - 03.2009
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Led IT team in delivery of MS Active Directory Domain Services, DHCP, ISA project, resulting in a secure and organize user environment.
- Worked with consultants and on site client customers to understand needs and provide excellent service.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Received and processed stock into inventory management system.
- Conducted research, gathered information from multiple sources and presented results.
- Carried out day-day-day duties accurately and efficiently.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Led projects and analyzed data to identify opportunities for improvement.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Resolved problems, improved operations and provided exceptional service.
- Drove operational improvements which resulted in savings and improved profit margins.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Oversaw daily operations to ensure high levels of productivity.
- Increased customer satisfaction by resolving hardware and software issues.
- Administered and created user accounts and email accounts in the
Active Directory and Microsoft Exchange Server. - users as per company’s policy and procedure using Microsoft
ISA Server (2000 and 2006). - Run Daily Back-up via Symantec Back-up Exec 12 (Veritas),
Microsoft Back-Up Wizard and CA Arcserve. - Installed and configured Windows Based Server for HP ProLiant and Dell Power Edge (2900 and Quad Core 2950 Servers)
- Installed and administered Active Directory Services, DHCP Server, ISA Server and Data File Server.
Software Technician
Saudi Oger LLC
Riyadh, Riyadh
02.2003 - 03.2007
- Configured hardware, devices and software to set up work stations for employees.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Helped streamline repair processes and update procedures for support action consistency.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Identified issues, analyzed information and provided solutions to problems.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Developed and maintained courteous and effective working relationships.
- Uploaded new software, rolled out updates and applied patches to File Servers, Microsoft AD and DHCP server upon release to thwart and malware threats from penetrating networks.
Education
M.D. - Information Technology
MAPUA INSTITUTE oF TECHNOLOGY – SCHOOL oF IT
Manila, Philippines 10.2020 - Current
Bachelor of Science - Engineering
University of The Assumption
Pampanga, PhilippinesSkills
Risk mitigation planning
Documentation and reporting
Infrastructure development
Budget administration
Requirements analysis
Security planning
Teambuilding
Interpersonal Communication
Time Management
Analytical and Critical Thinking
Multitasking Abilities
Dependable and Responsible
Accomplishments
- Achieved the implementation of Kaspersky Cloud Security for 700 users and Kaspersky Microsoft Security for Office 365 for both head office and subsidiary office.
- Achieved the VMWare Vcenter and ESXI Host upgrade from 6.0 to 7.0
- Achieved the migration and implementation from Cisco Meraki MX Series Firewall to Sophos XG UTM with STAS.
- Achieved the implementation of Cloud Sophos Endpoint Protection for 500 users.
- Achieved the implementation of Aktivtrak Employee monitoring software with user behavior analytics used to increase productivity, streamline operational efficiency, and harden security of client remote and onsite users during pandemic.
- Achieved the implementation of network licensing software for Solid Works, BIM 360 & Architecture Engineering & Construction Collection IC Commercial (BIM Modeling) which resulted to increase of productivity and reduction of wastage for the Material Reservations and Design Team.
- Achieved the implementation of Time and Attendance Software for Head Office and Site Project with web-based real time reporting and daily synchronization of reports to Human Resources Department.
- Achieved the deployment of more than 300 CCTV IP Cameras across Head Office, Production Areas and Warehouses.
- Achieved digitalization and implementation of Print Management Solution via MyQ and Ysoft with monthly reports submitted to Cost Control.
- Achieved the 100% availability of internet connectivity for all site projects considering the best cost effective solution.
- Achieved the implementation and enhancement of ERP system from Estimation to Material Installation onsite resulting to Payment Certificates.
- Achieved the implementation of Microsoft Office 365 services (SaaS-Cloud Computing) both head office and site projects.
- Achieved the High Availability and DR for critical servers via Microsoft Azure.
Certification
Microsoft Azure and Office 365
Timeline
Microsoft Azure and Office 365
03-2021
M.D. - Information Technology
MAPUA INSTITUTE oF TECHNOLOGY – SCHOOL oF IT
10.2020 - Current
Microsoft Certified: Azure Fundamentals
08-2020
IT Manager
Cornish Aluminium & Glass LLC (A sister company of Zebian)
09.2019 - Current
Dell EMC Unity X2 Test Drive for Technical Decision
06-2019
IT Manager
Zebian Industries LLC
07.2012 - Current
Network & Systems Administrator
Zebian Industries LLC
07.2011 - 06.2012
Network & Systems Administrator
Oger Emirates LLC
04.2009 - 06.2011
IT Senior Software Technician
Oger Dubai LLC.
04.2007 - 03.2009
Software Technician
Saudi Oger LLC
02.2003 - 03.2007
Bachelor of Science - Engineering
University of The Assumption