Allien Joslene Dsouza
Senior Executive Real Estate
Dubai
Summary
Results-oriented Senior Executive driven to always be improving business operations. Specializing in Property Management with three-year track record of success.
Overview
9
9
years of professional experience
Work History
Senior Executive Real Estate
Dubai Auto Gallery LLC
Dubai
06.2020 - 10.2023
- Rental Management: Ensured on-time rental property renewals with cyclical reporting to Board on the rental income and ROI.
- Efficiently handled the onboarding of new tenants and smooth move-out of old tenant, prepared new tenancy contracts, inventory and payment terms with due diligence
- Worked closely with Short term operators and ensured regular upkeep of the short let real estate inventories
- Negotiated contracts and escalated legal issues to company lawyer as and when required.
- Maintained relationships with key stakeholders such as shareholders, board members, customers, suppliers. Attended to maintenance issues and ensured proper delivery of the scope of work this led to minimum OPEX.
- Minimized void period in inventories by maximizing the approcah to real estate agents and having a
- AMC management- Kept track of maintenance contract renewals, contract review, ensured AMC cycles are duly met with proper documentation of records
- Liaised with Property management firms for units in London, Hongkong, Thailand and India
- Coordinated with developers like Emaar and Dubai Properties for service charge payments, permits, approvals and so on
- In the construction front: Assisted as Project coordinator at construction site and successfully liaised between client requirements by and project development by identifying delay, ensuring the deadline is met, and enabling smooth flow of work at site
- Arranged for International Logistics with freight forwarders for Project's semi-finished and finished supplies
- Created And Maintained comprehensive Project Documentation and Database.
Owner/Operator
CRUST N CRUMBS
04.2017 - 01.2020
- Operated a successful bakery business handling cake & patisserie orders for events like corporate product launches, business inaugurals, weddings, anniversaries, and others
- Managed customer database of more than 2000 and through CRM - improved business relationships with customers specifically focusing on customer retention and driving sales growth
- Trained and managed a team of 5 employees and ensured healthy work atmosphere on the floor
- Managed the digital marketing and created brand awareness of the business through social media handles such as Facebook and Instagram and generated sales
- Ensured up-selling targets are met by the sales personnel and customers are informed of any new product development (NPD) and limited time offers (LTO)
- Ensured that the client received after sales feedback calls to assess customer satisfaction and complaints handling
- Managed a Loyalty Program to increase order frequency and repeat customers
- Vendor management, price negotiation and effective purchasing strategies
- Knowledge of business set up, P&L and accounting principles, HR, marketing and supply chain activities
- Remained courteous and calm at all times, even during moments of intense customer displeasure and resolving issues amicably.
Office Administrator
Modern Industrial Corporation
07.2014 - 03.2017
- Maintained appointment diary of the Managing Partner of the business, either manually or electronically and organize meetings
- Prepared letters and documents: receive, sort, and distribute all incoming mail throughout the department
- Assist with correspondence, answer emails and phone calls of the company
- Order all office supplies with the vendor and maintain office supply inventories
- Raised purchase orders and invoicing for various transactions
- Customer database management, follow up on outstanding payments and key account management
- Assisted the Senior Accountant on various data entry tasks which ensured timely submission of accounts to the management
- Prepared documents for export of Rice to UAE as per the regulatory authorities
- Trained new staff on Export-Import documentation and policies of the company.
Education
Master of Business Administration - MBA - International Business
St. Agnes College, Mangalore
01.2015
Bachelor of Commerce (B.Com.) - Accounting and Finance
St. Agnes College, Mangalore
01.2013
Post Graduate Diploma in Investment Management - Investments and Securities
St. Aloysius College, Mangalore
01.2013
Skills
- Contract Negotiation
- Project Coordination
- Communication
- Team Management
- Microsoft Excel
- Business Analysis
- Market Research
- Business Development
- Revenue Generation
- Expense Reporting
Languages
English, Hindi
First Language
UAE driving License
Valid license holder
References
References available upon request.
Timeline
Senior Executive Real Estate
Dubai Auto Gallery LLC
06.2020 - 10.2023
Owner/Operator
CRUST N CRUMBS
04.2017 - 01.2020
Office Administrator
Modern Industrial Corporation
07.2014 - 03.2017
Master of Business Administration - MBA - International Business
St. Agnes College, Mangalore
Bachelor of Commerce (B.Com.) - Accounting and Finance
St. Agnes College, Mangalore
Post Graduate Diploma in Investment Management - Investments and Securities
St. Aloysius College, Mangalore
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