Allina Khan
Summary
Dynamic Client Support Executive with a proven track record at Step Two Real Estate, excelling in client retention strategies and exceptional communication. Adept at cross-functional coordination, I drive operational excellence and foster positive customer relations, achieving significant improvements in service delivery and team performance. Committed to innovative solutions and enhancing client engagement.
Overview
11
11
years of professional experience
Work History
Client Support Executive
Step Two Real Estate
03.2024 - Current
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Client Engagement Specialist
Riphah International University
09.2017 - 01.2023
- Implemented diverse instructional techniques and integrated technology to enhance student learning.
- Provided clinical services to clients such as assessing psychological problems and conducting psychotherapy.
- Prepared and delivered lectures to undergraduate or graduate students on topics such as abnormal psychology, cognitive processes and work motivation.
- Mentored less successful students one-on-one to improve understanding of materials.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
Retail Sales Associate
Primark Stores
01.2015 - 12.2016
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Developed strong rapport with customers and created positive impression of business.
- Performed cash, card, and check transactions to complete customer purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
Master of Science - Psychology
Anglia Ruskin University
Cambridge, UK07-2016
Master of Science - Psychology
Quaid-i-Azam University
Islamabad, Pk09-2013
Skills
- Exceptional communication
- Client retention strategies
- Cross-functional coordination
- Cross-selling
Languages
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
Timeline
Client Support Executive
Step Two Real Estate
03.2024 - Current
Client Engagement Specialist
Riphah International University
09.2017 - 01.2023
Retail Sales Associate
Primark Stores
01.2015 - 12.2016
Master of Science - Psychology
Anglia Ruskin University
Master of Science - Psychology
Quaid-i-Azam University
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