ALLISON VILLEGAS
Dubai,UAE
Summary
With my dedication to delivering exceptional customer service, outgoing personality, and ability to thrive in a dynamic team environment, I am confident that I would be a valuable addition to your team. Throughout my career, I have consistently demonstrated my commitment to providing customers with outstanding service and ensuring they leave with a positive and memorable experience. My excellent interpersonal skills have enabled me to connect with diverse groups of people, both colleagues and customers, fostering positive relationships and creating a welcoming atmosphere. I am also eager to seize the opportunities for personal & professional growth that your company offers.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Cabin Crew
Latam Airline
, Guayaquil
01.2019 - 03.2020
- Facilitated open on-board communication, delivering regular announcements on behalf of the captain to update passengers on schedule changes.
- Maintained a tidy area to support cleanliness and quality standards.
- Maintained calmness and composure during emergency situations.
- Conducted pre-flight aircraft checks, verifying placement and proper working order to maintain the highest levels of onboard security.
Customer service representative
Mundi Tintas
Guayaquil, Ecuador
03.2018 - 12.2019
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Assisted customers with varying questions using product knowledge and service expertise.
- Consistently achieved service rating targets, managing customer inquiries with personalized care and attention.
Guest Relations & Hosts
Red Crab Restaurant
Guayaquil, Ecuador
03.2017 - 02.2018
- Coordinated efficiently with [Number] departments to champion consistently high-level customer service.
- Improved and increased efficiency of future service by collecting and inputting relevant guest data into the booking system.
- Improved and increased efficiency of future service by collecting and inputting relevant guest data into the booking system.
- Processed reservations and takeaway orders by phone, answered customer questions and provided accurate waiting times.
- Documented guest reservations and preferences, communicating changes to restaurant staff using UpMenu.
- Prepared dining room for special functions.
- Provided accurate waiting times and oversaw waiting lists.
Education
Bachelor of Science - Nursing
01/2013 - 01/2017
Skills
- Inflight safety equipment
- Food service
- Flight safety checks
- Employee interaction
- Booking administration
- Cabin searches
- Interpersonal communications
- Training and mentoring
- Resource allocation
- Emergency management
- Decision-making
- Customer service
- CPR knowledge
Languages
Spanish
Native
English
Fluent
Certification
Cabin Crew and Airport Services, Cabin Crew and Airport Services Training Center (CTSA)
Timeline
Cabin Crew - Latam Airline
01.2019 - 03.2020
Customer service representative - Mundi Tintas
03.2018 - 12.2019
Guest Relations & Hosts - Red Crab Restaurant
03.2017 - 02.2018
Instituto Superior Tecnologico Bolivariano - Bachelor of Science, Nursing
01/2013 - 01/2017
Similar Profiles
Luis CortesLuis Cortes
Airline Captain at Latam AirlinesAirline Captain at Latam Airlines
Kourtney CooleyKourtney Cooley
<ul> <li>Assisted guests with travel needs in fast-paced environment, including inquiries, ticketing, and check-ins.</li> <li>Coordinated with ground staff to facilitate smooth boarding processes.</li> <li>Maintained up-to-date knowledge of airline policies and procedures.</li> <li>Trained new team members on customer service protocols and tools.</li> <li>Sold tickets while ensuring optimal cabin accommodations for passengers.</li> <li>Executed computer, iPad, and paperwork tasks efficiently.</li> <li>Evaluated and prepared flights by arranging seat assignments, coordinating special meals, and managing upgrades.</li> <li>Performed boarding and gate duties, including ticket checks, passenger assistance, and cabin security confirmation.</li> <li>Processed and secured passenger luggage to ensure safe handling.</li> </ul> at Alaska Airline/ Breeze Airline<ul> <li>Assisted guests with travel needs in fast-paced environment, including inquiries, ticketing, and check-ins.</li> <li>Coordinated with ground staff to facilitate smooth boarding processes.</li> <li>Maintained up-to-date knowledge of airline policies and procedures.</li> <li>Trained new team members on customer service protocols and tools.</li> <li>Sold tickets while ensuring optimal cabin accommodations for passengers.</li> <li>Executed computer, iPad, and paperwork tasks efficiently.</li> <li>Evaluated and prepared flights by arranging seat assignments, coordinating special meals, and managing upgrades.</li> <li>Performed boarding and gate duties, including ticket checks, passenger assistance, and cabin security confirmation.</li> <li>Processed and secured passenger luggage to ensure safe handling.</li> </ul> at Alaska Airline/ Breeze Airline
Debbiean LairdDebbiean Laird
Flight Attendant at U.S Airline/American AirlineFlight Attendant at U.S Airline/American Airline
Mayur PrajapatiMayur Prajapati
Senior Sitecore Consultant at Emirates NBDSenior Sitecore Consultant at Emirates NBD
Anagh GopalakrishnanAnagh Gopalakrishnan
HR Specialist/ PRO at PURE FOOD PROCESSING INDUSTRIES LLCHR Specialist/ PRO at PURE FOOD PROCESSING INDUSTRIES LLC