Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Work Preference
Certification
Interests
Work Availability
Generic
Alan L. Lobos

Alan L. Lobos

System Engineer/System Administrator
Cainta,Rizal

Summary

Specializing in analyzing of system operations related to development and troubleshooting. Experienced with stages of evaluation, testing, debugging and implementation of applications programs supporting the company infrastructure business processes and operations.

Overview

28
28
years of professional experience
8
8
years of post-secondary education

Work History

Sr. System Engineer

Albilad Bank
Riyadh, Riyadh
2024.04 - Current
  • Managed 24/7 monitoring focusing in all major bank operations and transactions using SIEM tools primarily on Temenos T24 Core Banking System, including multiple system/platform application environment for production from PDC and SDC, Temenos Core banking servers, DELL EMC servers, IBM Tivoli storage manager, Manage Engine-Application Manager, SAMA EFT System, Statseeker Professional, GT Exchange, SMS GW gateway for OTP code, Automic Web Engine for processing of daily Completion of Business (COB), Pre-COB and Post-COB data, CORTEX IST for ATM Bridge transactions and data reports
  • Including, Including, Point on Sale (POS), Operational Data Structure (ODS), and Multi-Factor Authentication (MFA)
  • Performed monthly activity from T24 Core Banking system using batch script on processing Completion of Business (COB) in production environment for Government, Citizen and Pension Payroll data reports and daily COB test for System Integration Testing (SIT) R21 UAT TAFJ SP16 R19, User Acceptance Testing (UAT) R16, DEV R16 in T24 Phantom Globus System in Cloud based
  • Responsible for reset of T24 Globus users’ access, including T24 Service Manager (TSM) refresh in production environment
  • Performed SARIE/SAMA backup on daily, weekly, and monthly basis from IBM storage server, including scheduled activity as advised by SAMA
  • Generate General Leger (GL) reports (BNK, OMS, MFI and VCO) for banking End of Day data processing including housekeeping of all records
  • Daily checking of the equipment in the Data Center such as CRAC, UPS, Water Detector, Generator and Fire Alarm
  • Responsible for checking the IBM Server Health Check including “Blade Chassis, VMware, and Power VM
  • Log and report incident for any issues related in Data Center using HP Service Manager for SLAs
  • Escalate problems/incidents to direct manager if they are not resolved within reasonable time
  • Uploading and downloading on scheduled TADAWUL Corporate/Bonus Shares from FTP file servers weekly, daily task
  • Performed Visa Debit file processing upon request
  • Maintain confidentialities of Bank’s business in all aspects.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

System Administrator

Addar Group of Company
Riyadh, Riyadh
02.2017 - Current
  • Performed Head Office weekly checking and maintenance for all HP servers with ESXi 5.0 version installed including Windows 2012 R2, Windows 2005 R2, Windows 2003 R2, Focus ERP application server for Finances, Employee system application server including SQL Server 2000, 2014 standard and Cloud System for Dynamic 365 ERP website
  • Support for company DNS domain and google G-Suite admin console for creating new employee email and reset password for existing employees
  • Manage and support for standard Network connection with unmanaged Cisco Switch, DNS and DHCP installed including Active Directory for all users
  • Ensuring company data is stored securely and backed up regularly using NAS storage
  • Support the implementation of VMware hardware and operating system solutions to provide remote desktop for ERP Focus system
  • Providing technical support for end users desktop including remote for checking issues including installation of hardware and software (printer, scanner, computer, and network cabling)
  • Replaced and upgrade of defective or outdated components when necessary
  • Responsible for IT ISO documentation to maintain certificate on annual update
  • Implementation of SIEM tools for monitoring and for client requirements
  • Provide Microsoft office 365 installation and support including outlook configuration using google domain emails.
  • Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
  • Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
  • Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
  • Provisioned new software and hardware for use, following established security policies.
  • Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
  • Managed onboarding and offboarding of employees.
  • Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
  • Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to end-users.

Sr. System Operation Specialist

National Water Company
Riyadh, Riyadh
12.2011 - 03.2020
  • Responsible for 24/7 monitoring and analyze of multiple production servers and database using Solar Winds and System Center Operations Manager 2012 R2 (SCOM) console including application components on HP Business Service Management (BSM), such as GIS map viewer, SCADA, AVAYA, SADAD KPI reporting, CEO Power BI-Dashboard, SMS Gateway, HP BSM, HP ALM, eBranch, ERP etc
  • As well as Oracle Enterprise Manager 11g Fusion Middleware Control, Oracle Enterprise Manager Cloud Control 12c database monitoring console
  • Responsible for AKCP security probe for UPS/AC status with Tier 2 Uptime Institute standard and CCTV using DameWare and Barco Apollo program
  • Responsible for Backup Operations Management using Data Protector Manager for tapes backup purposes and monitoring backup process including ORACLE Enterprise Manager Cloud Control 12c for Production DB 1 & 2, 3 PAR storage and SAN Storage
  • Performed daily CC&B BATCH processing using linux script in Oracle Database application for billing transactions
  • Coordinate with concerned teams, vendors, and/or appropriate third party as part of operations escalation as necessary
  • Ensuring that all escalation information is accurate and periodically updated, and that all relevant members of the team are regularly informed on the status of the operations escalation process
  • Daily checking of IT Data Center storage room facilities such as Servers (IBM, HP), Switches, Routers and Networking Machine (CISCO, JUNIPER), status including AC temperatures and escalate to the production support team as issues may arise
  • Create logs incident report using Remedy Ticket tracking system
  • Perform the weekly, monthly, and yearly reports on Database and Windows, Linux/Unix Servers Usage utilization
  • Preparing reports and troubleshooting on Data Center equipment on CRAC, UPS, Generator and HVAC
  • Manage and perform equipment relocation, installation, expansion, connection/disconnection, upgrades, support and maintenance, and preventive maintenance
  • Maintain operational, configuration, and other data center procedures
  • Maintain data center environmental and monitoring equipment
  • Ensured compliance with industry regulations, minimizing risk exposure for the organization.
  • Analyzed data trends to identify opportunities for improvement in operational performance metrics.
  • Improved operational efficiency by streamlining processes and implementing new workflow strategies.
  • As part of the DCO team, contributed for getting the NWC Data Center certified in Tier II Design Documents by the Uptime Institute.
  • Involved in the project for long-term data center performance by Uptime Institute standard with M&O stamp in Facility Management and Operations.

Sr. System Engineer, •Supervise Jr. System Engineer

GLOBE TELECOM – PROJET BASED
MANDALUYONG
09.2006 - 11.2011
  • Responsible for monitoring of multiple production servers and 100+ system and application components that will process the Globe Telecoms services such as Auto-load MAX, G-cash, Unlimited-text, Share-a-load, etc
  • 24/7 monitoring and checking of application listener and load balancer the RAC status is running for Oracle and Sybase databases, UNIX error messages, DB segments and FS utilization with greater than 85% usage, server health check and connectivity, checking for errors in alert logs and trace files, checking for invalid objects and escalate to the production or application support team as issues arise
  • Execute any job submitted by the scheduler or authorized requests procedures, production jobs, using the operations department procedural documentation
  • Log and resolved incident report via Remedy Ticket tracking system
  • Act as 2nd level contact person for Globe technology owners and management for operations inquiries
  • Significant Accomplishment:
  • Developed and enhance some existing Shell scripts on Production UNIX and Linux servers
  • These scripts tracked system error messages, network connectivity, FS/DB threshold warnings, Server health check and other daily monitoring tasks.

Technical Representative

Iplus Inc.
PASIG, Manila
02.2006 - 08.2006
  • Ensures 100% accuracy rate in giving information to clients regarding inquiries on the various products and services such as BIR TIN number for individual and companies
  • Giving assistance to the clients for wireless connection using DHCP and TCP/IP configuration
  • Webhosting support using Plesk Control Panel File manager application software including webpage error and FTP uploading files issues
  • Responsible for inbound calls and technical resolution to resolve the ticket requests and complaints
  • Performed email backups using Outlook, webmail’s, Gmail, and yahoo as per the client’s request.
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Streamlined troubleshooting processes, leading to faster resolution times and improved client relations.

Technical Staff

TOTAL QUALITY MACHINE, ERMITA
MANILA
02.1996 - 10.1998
  • Field technical support on equipment (replacing disks, boards, etc.) - Routine maintenance (cleaning tape drives, replacing toner cartridges) - Pull wire for new workstations - Account creation and deletion - Changing or adding new devices depending on requirements
  • Configured and maintained network security and software licensing compliance
  • Diagnosed and remedied various hardware, software, and network problems
  • Installed and configured LAN/WAN, including routers, hubs, switches, TCP/IP and DHCP
  • Testing and configured new computer devices (NIC, Processor, Motherboard, Memory Card, Bios, Hard disk drive, Floppy drive, Printers, etc)
  • Managed configuration of internet and networking connection
  • Installed and configured in different type of operating systems such as Window (NT, 95, 98, 2000, 2000 Server, 2003 Server, XP Professional).

Education

Bachelor of Science - Computer Science

Adamson University
Manila
10.1997 - 10.2005

Skills

  • Programming Languages:
  • Python basic, SQL server installation Somewhat rusty knowledge of Visual Basic
  • Operating Systems and Software
  • Other:
  • SSL Certificates, FTP, Active Directory, DNS, Reverse DNS, DHCP, Network connectivity and many others
  • Hardware and Software Installation
  • Hardware Expertise
  • Specification Understanding
  • System Upgrades
  • Server Improvements
  • Software Change Management
  • Technical Support
  • Hardware Provision Management
  • File System Administration
  • Infrastructure Updates
  • Third-Party Integration
  • Diagnosing Issues
  • Device Configuration
  • Offboarding and Onboarding
  • Server Maintenance
  • Technical Analysis
  • Defect Detection and Resolution
  • Technical Specifications
  • Workstation Maintenance
  • DNS Lookup
  • Router Installation and Optimization
  • Permissions and Access Control
  • LAN and WAN Control
  • VMware and Oracle (VM)
  • Virtual Machine Operation
  • New Technology Integration
  • Hardware Updating
  • Server Event Logging
  • Performance Monitor
  • Update Configurations
  • Process Definition and Enhancement
  • Set Up Applications
  • Data Backups
  • Parts Inventory Management
  • Cloud Management
  • Install Hardware
  • Remote Conferencing Support
  • Virtualization
  • Identify Needs
  • Spam Elimination and Prevention
  • Servers Expertise

Accomplishments

  • Temenos version 19 & 24 by Bank Albilad
  • Windows 10
  • CRAC Basics, Construction & Maintenance by SETRA Company
  • UPS Basics, Construction & Maintenance by SETRA Company
  • Generator Basics, Construction & Maintenance by SETRA Company
  • SMS Gateway Support Training, sponsored by Linq2 Company
  • Facility Management Program for Tier 2 Uptime Institute Standard
  • Information Security Awareness
  • HP Service Manager
  • ITIL V3 Foundation
  • Customer Service Training
  • Network Security and troubleshooting
  • Applying Oracle and E-Commerce for Business to Business

Timeline

Sr. System Engineer

Albilad Bank
2024.04 - Current

System Administrator

Addar Group of Company
02.2017 - Current

Sr. System Operation Specialist

National Water Company
12.2011 - 03.2020

Sr. System Engineer, •Supervise Jr. System Engineer

GLOBE TELECOM – PROJET BASED
09.2006 - 11.2011

Technical Representative

Iplus Inc.
02.2006 - 08.2006

Bachelor of Science - Computer Science

Adamson University
10.1997 - 10.2005

Technical Staff

TOTAL QUALITY MACHINE, ERMITA
02.1996 - 10.1998

Work Preference

Work Type

Full TimePart Time

Work Location

On-SiteRemoteHybrid

Important To Me

Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsTeam Building / Company RetreatsWork from home optionPersonal development programsFlexible work hoursPaid time off4-day work week

Certification

  • ITIL4 Training - 2 days

Interests

Sports

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Alan L. LobosSystem Engineer/System Administrator