ALLWYN DSOUZA
Dubai
Summary
Experienced professional with expertise in Microsoft Excel, ERP systems such as JDE and Altitude, and CRM tools. Demonstrates proficiency in order processing, customer records management, and sales and operational reporting. Skilled in data entry, documentation, and customer service with a strong focus on client communication and relationship management. Adept at sales follow-up, business development support, and understanding customer requirements to meet service expectations. Proven ability to coordinate across sales, logistics, and operational teams while effectively resolving problems and handling customer complaints. Adaptable across diverse sectors including manufacturing, real estate, FMCG, banking, and logistics environments.
Overview
1
1
Language
13
13
years of professional experience
Work history
Sales Supervisor
Pragati Manufacturing Company
2026.09 - 2026.10
- Handle sales activities for packaging products serving customers in the food and beverage industry.
- Promote and coordinate customer requirements for packaging solutions, including bottles, glass jars, and PET bottles.
- Engage with existing and prospective customers to understand product specifications, packaging requirements, and business needs.
- Support business development by identifying potential customers and following up on sales inquiries and prospective business opportunities.
- Maintain regular communication with customers regarding product availability, specifications, order requirements, and sales-related queries.
- Coordinate with internal departments to support customer requirements, order processing, and delivery follow-ups.
- Assist in preparing and communicating product information, quotations, and commercial details in line with company procedures.
- Follow up with customers on pending inquiries, quotations, orders, and repeat business opportunities.
- Build and maintain professional customer relationships to encourage long-term business and customer retention.
- Monitor customer feedback and communicate product or service concerns to the relevant internal teams.
- Support sales planning and day-to-day sales coordination to ensure timely responses to customer requirements.
- Maintain accurate customer information, sales correspondence, and follow-up records.
Sales Manager
Footprint Real Estate
2025.12 - 2026.08
- Managed customer interactions and sales-related activities within the real estate sector.
- Engaged with prospective clients to understand their property preferences, requirements, and budgets.
- Responded to property inquiries and maintained regular communication with leads through calls, messages, and follow-ups.
- Supported lead generation and prospect engagement to develop potential sales opportunities.
- Coordinated client meetings, property discussions, and follow-up activities to maintain sales momentum.
- Built professional relationships with prospective and existing clients through consistent communication and service.
- Followed up with interested prospects to understand their decisions, address queries, and progress potential transactions.
- Assisted customers by providing relevant property information and coordinating responses to their questions.
- Maintained client details and sales follow-up information to support organized lead management.
- Coordinated with relevant team members to support customer requirements and sales activities.
- Focused on customer engagement, relationship building, and timely follow-up throughout the sales process.
Senior Sales Executive
Century Bank Brokers LLC
Dubai
2025.05 - 2025.11
- Managed client interactions through calls, emails, and regular follow-ups to support sales activities.
- Generated and followed up on leads while responding to customer inquiries and identifying potential business opportunities.
- Built customer relationships through consistent communication and professional service.
- Assisted prospective clients by understanding their requirements and providing relevant information.
- Maintained communication with leads to support customer engagement and conversion opportunities.
- Coordinated customer interactions and follow-up activities to improve the overall sales process.
- Supported junior staff by sharing customer communication techniques and interaction practices.
Logistics Supervisor
EssilorLuxottica
Dubai
2022.10 - 2023.06
- Coordinated logistics activities and responded to internal and external customer queries regarding shipments and deliveries.
- Liaised with relevant stakeholders to address delivery issues and improve service turnaround.
- Monitored shipment-related information and maintained accurate operational records.
- Communicated with customers and internal teams regarding delivery status and outstanding issues.
- Supported the resolution of logistics-related concerns to maintain service quality.
- Coordinated operational activities to support timely deliveries and customer satisfaction.
Supply Chain & Logistics Coordinator
Transmed Overseas
Dubai
2020.01 - 2022.10
- Coordinated supply chain and logistics activities to support customer orders and delivery requirements.
- Processed high-volume orders using ERP systems, with a focus on data accuracy and timely processing.
- Responded to customer inquiries and complaints and coordinated appropriate resolutions.
- Worked with internal departments to support order fulfilment, delivery scheduling, and issue resolution.
- Monitored order progress and followed up on pending operational requirements.
- Maintained customer records and order-related documentation using internal systems.
- Supported service-level agreement (SLA) compliance and customer satisfaction.
- Helped coordinate communication between customers, logistics teams, and other internal stakeholders.
Customer Service Representative
Transmed Overseas
Dubai
2018.11 - 2020.01
- Managed high-volume inbound customer calls and responded to product, order, and service-related inquiries.
- Recorded and tracked customer issues through internal systems.
- Followed up on complaints and supported resolution within established 48-hour targets.
- Maintained accurate customer information and service records.
- Coordinated with relevant departments to resolve customer concerns and provide timely updates.
- Supported customer satisfaction through professional communication and effective issue handling.
Customer Service Specialist
JPMorgan
Mumbai
2013.12 - 2018.11
- Managed inbound and outbound customer interactions relating to banking accounts, transactions, and financial services.
- Resolved customer queries while following established compliance and service quality standards.
- Maintained accurate customer information and documented interactions according to internal procedures.
- Worked toward customer satisfaction, service quality, and performance KPI targets.
- Supported customer retention through relationship management and appropriate cross-selling activities.
- Handled customer concerns professionally and escalated complex issues when required.
- Developed strong communication, problem-solving, and customer relationship management skills.
Education
Bachelor of Commerce (B.Com.) -
Bhartiya Shiksha Parishad University
IndiaSkills
- Microsoft Excel
- ERP Systems: JDE, Altitude
- CRM Tools
- Order Processing and Customer Records
- Sales and Operational Reporting
- Data Entry and Documentation
- Customer Service and Case Tracking
- Strong client communication and relationship management
- Sales follow-up and business development support
- Understanding of customer requirements and service expectations
- Coordination across sales, logistics, and operational teams
- Problem-solving and customer complaint resolution
- Adaptability across manufacturing, real estate, FMCG, banking, and logistics environments
LANGUAGES
English | Hindi
Timeline
Sales Supervisor
Pragati Manufacturing Company
2026.09 - 2026.10
Sales Manager
Footprint Real Estate
2025.12 - 2026.08
Senior Sales Executive
Century Bank Brokers LLC
2025.05 - 2025.11
Logistics Supervisor
EssilorLuxottica
2022.10 - 2023.06
Supply Chain & Logistics Coordinator
Transmed Overseas
2020.01 - 2022.10
Customer Service Representative
Transmed Overseas
2018.11 - 2020.01
Customer Service Specialist
JPMorgan
2013.12 - 2018.11
Bachelor of Commerce (B.Com.) -
Bhartiya Shiksha Parishad University